Customer Ratings & Reviews

Hi DENNIS,

Thank you for the review! We're glad to hear that you like your new Sony TV. We do apologize for the inconvenience. The manual of the TV is available on our Sony support website. Check this link below. (scroll down to Manuals & Warranty)

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l

Thank you for choosing Sony!

-David

Hi LeonardP, thank you for sharing your honest feedback. We understand that making a big purchase, especially on impulse, can come with mixed feelings, and we truly appreciate you giving the Sony - XR65X90L a try. While we're sorry to hear it's not performing as you had expected, we hope you'll continue to explore its features, like the XR processor for vivid picture quality and smooth motion, especially great for movies, sports, and gaming. If there's anything we can do to help you get the most out of your TV, we're here for you! Thank you for considering Sony. Best regards, -Dominick

Hi DavidW, We are glad that you like the quality of your new Sony BRAVIA 4K smart Google TV. You chose the best TV for your PS5. Thank you for your purchase. Enjoy! Vincent

Hi JackS,

Thanks for sharing your review and experience with the X90L. We're glad that you were able to set it up to your standards. Thank you for choosing Sony!

-Ralph

Hi ShirelleC,

We sincerely apologize for the frustration and inconvenience you're experiencing with the stall outs and resets on your new XR X90L TV. We completely understand how disappointing it is to encounter these issues, especially after investing in a premium product. To help resolve this, we recommend a few troubleshooting steps: first, please try performing a simple power reset by unplugging the TV from the wall outlet for two minutes, then plugging it back in. Next, ensure your TV's software is fully up to date by navigating to Settings > System > About > System software update. If these steps don't resolve the problem, as a last resort, a factory data reset (Settings > System > About > Reset > Factory data reset) can often resolve persistent software glitches, though this will erase your customized settings.

Thanks for considering Sony products.
-Eliab

Hi NESH,

We sincerely apologize for the frustrating experience you had with the Google TV interface and the difficulty returning to your Xfinity input with stable audio. The sudden loss of sound after switching inputs is unusual, and we want to help ensure seamless operation. For a quick fix, ensure your TV is updated to the latest firmware (Settings > System > About > System update). Moving forward, to reliably switch back to your Xfinity box (which should be connected via an HDMI port), you can always press the Input button on your Sony remote and directly select the corresponding HDMI port. If you continue to struggle with the interface or experience the audio dropping, please contact us: https://us.esupport.sony.com/support/s/support-contact?language=en_US so we can look into the specific connectivity settings.

Thanks for choosing Sony.

Best regards, Eliab

Hi GetaC,

We regret to hear that you are not satisfied with the picture quality of the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You do have the option to adjust the picture settings of the TV depending on your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00190409

You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi SeanF,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the materials, design, and picture quality of the X90L TV. Sony's values customers opinion and is always striving to provide the best experience possible.

TV display may also vary depending on the source, device, connection, and content you are watching. The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information on how to adjust the picture settings and enhance your viewing experience, please check these links below:

Adjust the picture settings on your Google TV
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/articles/00245141?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and hope to speak to you to resolve this matter. - Kris

Hi KellyP,

Thanks for sharing your review and experience with the X90L. We understand your need to control your soundbar with the TV remote. With the Control for HDMI (BRAVIA SYNC) function, you can control HDMI devices with the TV remote. Make sure that the soundbar is connected to the TV via HDMI and turn on the Control for HDMI (BRAVIA SYNC) function on both devices. Please note that full operation is not guaranteed when using third-party devices. You may find these links helpful:

https://www.sony.com/electronics/support/articles/00161073

https://helpguide.sony.net/tv/kusltn1/v1/en-003/04-07_01.html

Additional troubleshooting steps are also available on this link:

https://www.sony.com/electronics/support/articles/00030813

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi SusanL,

We apologize for the power issue you are experiencing with your new X90L TV. This sounds like a software glitch preventing the TV from exiting standby cleanly. Please try a forced restart by pressing and holding the power button on your remote for about five seconds until the TV turns off and then restarts automatically. If the problem continues, perform a power reset by unplugging the TV for a full two minutes before plugging it back in. If this does not resolve the defect, please contact our support team immediately: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

Hi JamesB, We're sorry to hear about the inconvenience that you've experienced. Please reach out to your cable service provider to sync their remote control to this TV. Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for sharing your feedback. -Sam

Hi Eddie24, Thank you for taking the time to provide us with your feedback about your new Sony X90L. We appreciate your remarks and understand your desire for more local dimming zones. Your feedback is valuable to us, and if you have any more specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. While the X90L delivers impressive brightness, we also recommend exploring our OLED or Mini LED TV options. These models offer more advanced features, including superior contrast, brightness, and precision lighting. Feel free to visit our website at https://electronics.sony.com/ or contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for assistance.

With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi LevS,

Thanks for sharing your review and experience with the X90L. Your feedback is greatly appreciated. We would like to know more about your review and turn your experience around. Please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Doug,

You made the right choice! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Thank you for sharing your feedback, Unhappy.

We are truly sorry to hear about the freezing issues you are experiencing with your XR65X90L television so soon after purchase, and we sincerely apologize for the frustration this is causing. Having to unplug and replug your TV daily is certainly not the seamless experience we intend to deliver.

We understand your concern regarding known software behaviors. While occasional freezing can be related to a number of factors, including third-party app performance or temporary network issues, we are committed to providing reliable products and continually issue software updates to improve stability and performance.

We would like to help you resolve this so you can enjoy the premium picture quality you paid for. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as performing a factory reset or checking for the latest firmware update, which often resolves persistent freezing issues.

We take your satisfaction seriously and regret that we have not met your expectations in this instance. Thank you for bringing this to our attention.

Best regards, Gus, Sony Social Media Team

Hi DhanyaT,

Thanks for sharing your review and experience with the X90L. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Performing a power reset may also help resolve those issues. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00159487

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi CarmenG, thanks for choosing and purchasing our newest product! We understand your feedback regarding the sound quality of the X90L. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Please check this link for more details:

https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html?hl=sound+quality

If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing SONY. ~Earl

Hi FreddyR,

Great! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi MichaelW, Fantastic! We're delighted to hear you appreciate the excellent brightness level of your Sony X90L. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Sam

Hi TonyP, we're sorry to hear that you have an issue with your new TV. This is not the experience we want your to have. Please make sure your TV has the latest firmware installed:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/downloads

Please reset your TV to factory default by following this link:

https://www.sony.com/electronics/support/articles/00159487?utm_source

May we contact you to help? If so, please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

Sincerely,
~Earl