Customer Ratings & Reviews

Thank you for your fantastic review, Justin!

We are so pleased to hear that you are enjoying the great sound and picture quality of your new K-65XR80B television. It's rewarding to know that you are happy with the noticeable upgrade.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi GreggS, it is most rewarding to hear that you're so impressed with the picture quality of your XR8B!

The Cognitive Processor XR is what helps everything look so stunningly real, by cross-analyzing and optimizing all the elements on screen to create that lifelike depth and color.

Thanks for choosing Sony!
Best regards,
Estefany

Hi AShreeve,

We're excited to hear that your upgrade to the Sony BRAVIA K65XR8B has been such a positive experience! Thank you for your outstanding 5-star rating—it means a lot to us. The vivid picture quality and intuitive smart features of your new TV are designed to make home entertainment even more enjoyable, and we're delighted you're loving it so far.

Thank you for choosing Sony—wishing you an exceptional day!
DiegoV.

Hi Heatcheck13,

Thank you for your fantastic 5-star review! We are delighted that the BRAVIA XR8B's picture quality is exceeding your expectations. The stunning clarity and contrast, driven by our XR Processor, are exactly what we strive to deliver. Enjoy your viewing experience!

We really appreciate you choosing Sony.

Regards,
Dominick

Hi CharlesH,

We are glad to hear that you had a smooth setup experience and that your new BRAVIA 8 is performing perfectly for you!

Thanks for choosing Sony.

Best regards,
Eliab

Hi BuckieM,

That's fantastic to hear! Thanks for sharing your experience with the BRAVIA XR8B. We're thrilled to hear you're enjoying the TV's performance and the setup went smoothly.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello Ace9,

Thank you for choosing Sony!

We're honored to hear that your K65XR8B TV has been easy to set up and that the picture quality is perfect. Your kind words motivate us to continue delivering products that enhance your viewing experience.

Best regards,
-Fred

Hi IngridNilsen,

Thanks for sharing your positive experience with your new BRAVIA XR8B. It's great to know you're enjoying the picture quality and the setup went smoothly. And knowing that you're happy with the screen size is even better!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi matt1138,

We apologize that you are encountering frustrating issues with the eARC and Dolby Atmos integration on your 65" BRAVIA XR8B OLED and your Sony receiver. We recommend starting with a simple troubleshooting step: please try performing a power reset on both the TV and the STR-DH790 receiver (unplug both for two minutes, then reconnect and power on). Please also verify that the eARC setting on the TV is set to Enhanced. Regarding Pixel Shift, this feature is standard for all OLED screens to prevent image retention, but if it is overly noticeable, you can adjust or disable it in the Display & Sound > Expert panel settings menu. If these initial steps do not resolve the connectivity issues, please contact our dedicated support team immediately so we can provide in-depth, specific assistance for your setup.

Thanks for choosing Sony.

Best regards,
Eliab

Hi GregN,

We're so glad to hear that your Sony BRAVIA TV has impressed you with its stunning picture quality and effortless setup. Thank you for your fantastic 5-star rating—it truly means a lot. The vibrant visuals and intuitive design make it easy to enjoy brilliant entertainment right from the start.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Hi Hill!
We appreciate your feedback. It's a truly pleasure to learn that the picture quality and features are working so well for you.

The BRAVIA XR8B brings elevated design, pristine OLED picture and cinematic sound.

Thank you for choosing Sony!
Best regards,
Estefany

Hello Piru484848,

Thank you for choosing Sony!

It's a true pleasure to hear that you’re enjoying the K65XR8B TV and its outstanding picture quality. We’re also glad the price point was just right for you. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi NitinJ,

Thanks for the wonderful feedback!

It's fantastic to hear you feel the BRAVIA 8 is the best OLED on the market—what a compliment! And to hear that you purchased the 75" model as well is truly rewarding.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Billt,

Thank you so much for the 5-star review! We're thrilled to hear you're loving the Sony BRAVIA XR8B and that the on-site team was so helpful. We work hard to produce great products and your feedback is a testament to that. The BRAVIA XR8B is a fantastic choice, known for its exceptional picture quality thanks to the XR Processor and OLED technology which creates a real cinematic experience.

Thank you for choosing Sony!

Regards,
Dominick

Hi PatriciaH,

Thank you for your 5-star review! We're honored to hear that you love your new BRAVIA XR8B! It's fantastic that the clarity and vivid colors are making your viewing experience so enjoyable. We put a lot of effort into creating a picture that truly brings content to life, and your feedback lets us know we're on the right track.

Thank you for choosing Sony!

Best regards,
Dominick

Hi StephenF,
We are thrilled to hear that you are enjoying your BRAVIA XR8B! We are so grateful for your feedback.

We are really proud of our XR Processor, which helps to deliver perfect colors and a smooth picture, even with fast-paced action.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for the glowing review, JeanH!

It is wonderful to hear that you have been enjoying your k65xr8b over the last few months. We are thrilled that the visual quality has provided such an incredible experience for you! There is no higher compliment than hearing that you plan to buy another Sony in the near future.

Thank you for being a part of the Sony family!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, ThomasJ!

We’re thrilled to hear you’re impressed with the bright, vivid picture of your new Bravia 8! It’s also great to know the sound quality is standing out to you and that you were able to take advantage of that $200 discount. We love a good deal on premium tech!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi PhilipH,

We are thrilled to hear that you are super happy with your new BRAVIA XR8B OLED! We take great pride in our BRAVIA lineup, and it’s wonderful to know we’ve met your expectations.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Diane!
Thank you for your feedback. We are pleased to learn about your experience with the K-65XR8B.

We appreciate your honesty regarding the sound performance. Here are some recommendations to improve the sound on your TV:

-Explore the TV’s built-in audio settings. Try changing the equalizer or selecting different sound modes (like Surround or Voice Zoom) to find the best balance for your preference.
-Connecting a quality soundbar or external speaker system can greatly improve the audio experience, providing richer bass and clearer dialogue.
-Make sure the TV is positioned in a way that sound is not obstructed by walls or furniture, allowing sound to travel freely.

Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany