Customer Ratings & Reviews

Hi NayeliV,

We are beyond pleased to hear that you are finding your new television to be perfect for your gaming adventures! It is fantastic to know that the amazing picture quality is bringing your favorite titles to life.

This model is packed with specialized gaming features like 4K/120fps for incredibly smooth and fluid movement. It also supports Variable Refresh Rate (VRR) to eliminate screen tearing and Auto Low Latency Mode (ALLM), which automatically switches the TV into a high-performance mode to reduce lag the moment you start a game. We are thrilled that these technologies are helping you stay ahead of the competition!

We really appreciate you trusting Sony!

Regards,
Dominick

Hello AngelC,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the amazing picture quality and user-friendly programming of your K65XR8B TV. We appreciate you taking the time to share your experience and hope your viewing continues to be exceptional.

Best regards,
-Fred

Thank you for the fantastic feedback, Ryan!

We are thrilled to hear that the K-65XR8B has been such an incredible upgrade for your home theater! It’s wonderful to know that the rich contrast is standing out to you—we designed this model to deliver that deep, cinematic realism that truly brings content to life.

Thank you for choosing Sony for your upgrade. We hope you enjoy many more movie nights on your new TV!

Best regards, Gus, Sony Social Media Team

Hi Eddie,

That’s great to hear! It’s a major win that your soundbar paired automatically and your old remote still works perfectly via BRAVIA Sync.

Thanks for choosing Sony.

Best regards,

Eliab

Hi ScottS,

We are beyond pleased to hear that you found the BRAVIA XR8B offers great options at a reasonable price! We aim to deliver exceptional value and performance in our TVs. Thank you for your review and for choosing Sony!

Regards,
Dominick

Hi there!

Thank you for sharing your experience. We are truly sorry to hear about the failure of your TV so shortly after purchase, and we sincerely apologize for the frustration caused by the parts backorder and the rescheduled service date. We understand that being without your TV—especially during the holiday season—is a significant inconvenience.

To better assist you, we would like to personally evaluate your case and investigate the repair status and part availability. Please email the following information to socialsupport@am.sony.com:

Full Name:

Best Buy Username:

Telephone Number:

Model Number:

Issue/concern:

We value your loyalty to Sony and hope to speak with you soon to work toward a resolution.

Regards,
Dominick

Hi JohnmikkoO,

We're delighted to hear you're truly loving the quality, especially the combination of the perfect blacks and vibrant colors of the OLED panel with the advanced processing power of the XR Processor!

Thank you for trusting Sony!

Best regards,
Dominick

Hello Johnp,

Thank you for choosing Sony!

We're honored to hear that the Best Buy team provided knowledgeable and helpful service while assisting you with the K65XR8B TV. It's wonderful to know they were able to secure a great deal for you. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi KathyR,

Thank you for your feedback on the BRAVIA XR8B. We are very pleased to hear that you are enjoying the great picture quality, but we certainly understand your frustration with the TV turning off and rebooting unexpectedly—that is not the experience we intend for you to have.

To help resolve this unusual behavior, please attempt the following troubleshooting steps:

1. Update Software: Ensure your television is running the latest software by going to Settings > System > About > System Software.

2. Disable BRAVIA Sync: Temporarily turn off the BRAVIA Sync function by navigating to Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync control set to off.

3. Enable Simple IP Control: Turn on the Simple IP control feature in Settings > Network and Internet > Home Network > IP control > Simple IP control.

If these steps do not stop the unexpected restarts, we strongly recommend reaching out to our dedicated technical support team for further assistance and diagnosis:

Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your patience and look forward to getting this resolved so you can fully enjoy the incredible picture quality of your BRAVIA XR8B.

Thank you for considering Sony products!

Best regards,
Dominick

Hi Wall,

We could not be more pleased to hear that the 65-inch BRAVIA XR8B is the perfect fit for your home and that you love it so much you'd buy it again.

This model truly stands out with its OLED screen, which provides stunningly deep blacks and lifelike color, and the XR Clear Image technology that upscales all your favorite content to near-4K clarity for a breathtaking view.

Thank you for selecting Sony!

Regards,
Dominick

Thank you for your fantastic review, Kenny.

We are so pleased to hear that you think your new K65XR8B television is awesome. It's wonderful to know that you found it easy to install and that you're taking advantage of the adjustable height feature. We designed this TV with flexibility in mind to ensure a perfect fit in any home, so your feedback is very rewarding.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChrisH,

We are truly sorry to hear about your frustrating experience with your K-65XR8B television. Dealing with new technology can certainly be challenging, and we understand how disappointing it is when a product doesn’t work as smoothly as expected right out of the box.

We want to help get your TV running properly so you can enjoy the incredible picture quality the BRAVIA series is known for. We have compiled troubleshooting steps below that should resolve these specific issues you're dealing with.

For App & Buffering Issues:

1. Power Cycle the TV: To clear out any temporary software glitches, please restart your TV by unplugging it from the power outlet for two minutes, and then plug it back in.

2. Check Network Strength: If an app starts buffering, the Wi-Fi signal may be weak. Please confirm your TV is connected and getting 'excellent' strength by navigating to Settings > Network and Internet.

3. Update TV Software: Ensure your TV has the latest updates for stability by selecting Settings > System > About > System software update.

4. Clear App Cache & Data: Since the app used to work, clearing its stored data often resolves the issue. Go to Settings > Apps > Search for the app > Select it, then look for Clear Data and Clear Cache, and press OK.

For Input Selection (DVD Player):

The correct way to switch to your DVD player is crucial:

- Press the Input button on your Sony remote control (the button typically has a TV icon with an arrow pointing to the right).

- A list of inputs will appear on the screen. You must then use the directional pad to select the specific HDMI port your DVD player is plugged into (e.g., HDMI 1, HDMI 2) and press the OK button to switch the screen over.

For Sign-In Issues:

We recommend carefully double-checking your password entry. Most sign-in issues are resolved by ensuring you are respecting the exact capitalization, lowercase letters, numbers, and symbols of your password or user ID.

If you require personalized, step-by-step guidance through any of these troubleshooting steps, or if the issues persist, please reach out to our dedicated technical support team directly. They specialize in walking customers through navigation and setup:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for giving us the opportunity to assist you. We really appreciate you considering Sony products!

Regards,
Dominick

Hi SusanR,

Thank you for reaching out and sharing your review. We are truly sorry to hear about the significant audio-video synchronization issues you are experiencing with your new BRAVIA XR8B television. As a loyal Sony customer for so many years, we know how much you value reliability, and we sincerely apologize that you have come across this problem.

Since you have already tried the standard fixes, the next step requires specialized, personalized attention. Our best recommendation is to immediately connect with our dedicated technical support team. They have the advanced tools to investigate this issue, understand the specifics of your setup, and provide a tailored solution to ensure the sync issue is permanently resolved.

Please reach out to them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Regards,
Dominick

Hi OscarA,

Thank you for sharing your feedback. We are sorry to hear that your XR8B experienced a screen issue so shortly after purchase.

This is certainly not the experience we want for our customers. Please be assured that we will share your feedback with our product and quality teams for further review.

Thank you for considering Sony!

Regards,
Dominick

Thank you for sharing your feedback, JDBL.

We are very sorry to hear that you experienced terrible banding across the whole screen of your K-65XR8B television, and we sincerely apologize for the disappointment and inconvenience this defect caused. This is certainly not the exceptional, uniform picture quality we design our BRAVIA screens to deliver.

We regret that this issue ultimately led to you returning the television. Your satisfaction is our top priority, and we apologize that this particular unit did not meet our high standards for performance.

Thank you for bringing this to our attention, as your feedback is valuable for our quality control processes.

Best regards, Gus, Sony Social Media Team

Hi Notabot,

We are thrilled to hear that you are impressed with the BRAVIA XR8B! It is great to know that the setup was easy and that the picture, sound, and Google TV interface are exceeding your expectations in your space.

Thanks for choosing Sony.

Best regards,
Eliab