Customer Ratings & Reviews

Hi WilliamP,

We are immensely pleased to hear that you are loving your new TV so far! It is fantastic to know that you are enjoying the stunning picture quality and smooth performance of the BRAVIA XR8B. We design our technology with durability and long-term enjoyment in mind, so we look forward to providing you with an incredible cinematic experience for many years to come.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi DavidK,

We've noted that you love the picture and sound of the 65" BRAVIA XR8B OLED TV and that the only drawback is the non-backlit remote.

We will pass this specific feedback about the remote to our team.

Thanks for choosing Sony.

Best regards, Eliab

Hi SedaleZ,

It brings us great satisfaction to hear that you are impressed with the incredible visual quality the Sony - BRAVIA XR8B offers for its value. We're also delighted that you found the setup process easy and that the seamless synchronization with your sound bar and the simple smart TV functions are enhancing your viewing experience.

Thank you for choosing Sony!

Regards,
Dominick

Hi Kiana,

It brings us great joy to hear that the exceptional picture quality and color accuracy of the Sony BRAVIA line led you to purchase a second TV!

We are committed to delivering cinematic excellence, and the BRAVIA XR8B, with its advanced XR Processor and display technology, is designed to reproduce colors that are incredibly accurate and lifelike. We are truly honored to have earned your loyalty based on these core performance features.

Thank you so much for your repeat purchase and for trusting Sony to bring the best viewing experience to your home!

Regards,
Dominick

Thank you for the review, JoeF!

We’re so glad you’re enjoying the incredible picture quality of your BRAVIA 8. There really is nothing like those OLED pure blacks and the way the XR Processor brings everything to life! It’s also great to hear that the Google TV interface is making it easy for you to find and enjoy all your favorite apps in one place.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi user374163!
Thanks so much for taking the time to leave a review. It is fantastic to know that your new K-65XR8B television is a hit and that the picture quality is standing out to you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JeffreyC,

We are sorry to hear that your BRAVIA XR8B is turning on at full volume; that is certainly not the "AI-controlled" experience we want for you. To fix this and set a specific startup volume, please press the Quick Settings button on your remote and navigate to Settings > System > Accessibility > Power-on volume. Once you Enable this feature, you can set your exact preferred volume level so the TV never surprises you at full blast again.

Additionally, if the volume feels inconsistent between different apps or inputs, you can go to Settings > Display & Sound > Sound > Advanced auto volume and turn it On to keep levels consistent across all sources. We hope this resolves the discomfort and lets you get back to enjoying that stunning OLED picture. Thanks for choosing Sony.

Best regards, Eliab

Hi JKEMN,

We couldn't be happier to hear that your move included upgrading to the Sony BRAVIA XR8B OLED and that you are enjoying its excellent picture and good sound quality. OLED technology truly delivers stunning visuals, and we're delighted it’s enhancing your viewing experience.

Thank you for your continued love and support of Sony products!

Regards,
Dominick

Thank you for the review, Yurguis!

We are so glad to hear that you are enjoying the awesome picture quality of your new BRAVIA 8. It's great to know that the pure blacks and vibrant colors of the XR8B are making it a great all-around TV for your home.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, DonniegR!

We are thrilled to hear that you’re loving the picture quality and vibrant color on your new Bravia 8. It’s also great to know that the setup and programming were a breeze for you. We designed this TV to deliver a premium experience right out of the box!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Bass,
Thank you for the fantastic feedback on your new K-65XR8B TV!
It is truly wonderful to know that you can already see a clear difference coming from your A8H.

The XR8B uses the latest XR Processor to bring out incredible depth, color and contrast with its OLED panel, and it's also set up for smooth gaming with 4K/120fps support.

Thanks for choosing Sony!
Best regards,
Estefany

Hi SMOC,

We are pleased to hear that the BRAVIA 8 is working great for you! While we understand the setup process can take a moment to perfect, we are glad to know the results were worth the effort.

Thanks for choosing Sony.

Best regards,
Eliab

Hi CodyC,


We’re thrilled to hear that you are enjoying the excellent picture quality of your new BRAVIA XR8B OLED! It is also wonderful to know that the staff provided such helpful service during your experience. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, SmithFamily!

We’re thrilled to hear that you are enjoying the incredible image quality of your Bravia 8! It’s great to know that the setup process was easy and that the product is meeting your expectations. We hope you and your family have many wonderful movie nights with that stunning OLED display!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your fantastic review, NancyB!

We are absolutely delighted to hear that your K-65XR8B TV is, by far, the best TV you have ever known! It’s incredibly rewarding to know that the television is delivering such remarkable performance across color, clarity, and depth. That superior picture quality is exactly what we strive for in our premium BRAVIA XR models.

Thank you again for choosing Sony and for sharing your wonderful experience!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, user816247!

We are absolutely thrilled to hear that the picture quality on your new K-65XR8B is excellent and that the easy install made the upgrade seamless!

It's especially rewarding to know that this television represents a huge upgrade from your previous model. We strive to continually innovate and deliver massive leaps in performance over time.

Thank you again for your long-standing loyalty and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MikeH,

We are delighted to hear that the 65" BRAVIA 8 OLED 4K HDR Google TV was a great upgrade for you and that you are finding the picture quality amazing!

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Bertf!

We are thrilled to hear that you are enjoying the vivid colors of your new K-65XR8B! We are especially proud of your comments regarding the audio—we put a lot of innovation into our Acoustic Surface Audio+ technology to ensure the sound is just as immersive as the picture. Hearing that it's the best sound you’ve heard on a TV without a soundbar is a wonderful compliment!

Thank you for choosing Sony and for sharing your experience.

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, Lumpy!

We are absolutely thrilled to hear that you feel Sony televisions are the best! It’s incredibly rewarding to know that the K-65XR8B is delivering on both a "Great picture and sound," and that the size is perfect for your den. We appreciate you making Sony the centerpiece of your home!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback, PaulG!

We are delighted to hear that you find the picture quality on your K-65XR8B to be great and absolutely beautiful—that is what we aim for!

We sincerely apologize for the initial frustration you experienced with the setup process and the number of options and settings. We understand that making the TV functional shouldn't feel like "programming a computer," and we regret that you had to contact both your cable company and our support team for help.

We appreciate your specific suggestion regarding the "Home" screen default. Your point that turning on the TV should lead directly to a TV channel is a valid one, and we understand why you feel that should be the default setting. We designed the current smart interface (Google TV) to offer a centralized hub for all streaming apps and inputs, but we recognize that for many customers, the traditional TV input is the priority.

We will certainly pass your detailed feedback to our product design teams. Thank you for bringing this crucial usability concern to our attention.

Best regards, Gus, Sony Social Media Team