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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 4,571 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Sony got it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Samsung guy for years, but after looking into the XBR65X900E, I made the switch. It has everything I was looking for and the price was good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just want to say that this TV has live up to my expectations so far. The picture quality is excellent and I will get it calibrated in 6 months or so.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent 4K HDTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was comparative shopping for a 4K HDTV. The Sony has more quality and features for the price. The picture is outstandsing and goes well with the Bose sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellant for the Movie Goes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Samsung 4k and it was alittle dark in our opinion. After alot of research we got this Sony 4k and WOW what a difference, the picture is fantasic!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing HD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had been about 5 years since my last TV, and oh what a difference! While many things are still in 1080p, the picture upscale still makes an impact. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for game room. Absolutely love this TV. Great picture and sound. It is the go to TV for the entire family. Well worth the $$ spent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect for sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this and was eyeballing for quite some time. Got it to compliment with my basement. Watching sporting events is unbelievable and you won’t be sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see motion blur and the color is fantastic once you adjust it to your liking nice metal stand instead of plastic and four HDMI outputs for game systems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for the Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Salesman was really nice and seemed very knowledgable about the larger TV's. The entire purchase was great. I had paid for and scheduled the Geek Squad to come over to my house and install this TV on my wall with a full motion TV bracket and surround sound. I had to wait a week for them to come out on my appointment. They offered a four hour window. No problem until the day of the install. They called me in the morning to tell me they would be there about 2 p.m. as my 4 hour window was 2p.m to 6 p.m. They came at noon when I was working out in the yard. I called them back 25 minutes later and after being on the telephone for over I hour and 17 minutes and being transferred 6 times, the end result was that they could not come back to my home that day and the next available appointment was another week away. I will never use the Geek Squad again. I did go back to the store and requested a full refund of my charges for the install. We ended up installing it ourselves. Turned out great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this Sony TV. Wanted a 4k model and as long as you have a good source, I use Netflix / Amazon, the picture is great. A bit hard to see dark scenes in bright sunlight. Sound is another story. You NEED a sound bar /surround sound system to really make this awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    INCREDIBLE TV AT A KILLER PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome. Big and bright. Great colors. I added the Sony Bluray DVD and Soundbar. It all works seamlessly. I am very satisfied with the products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far very happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we just purchased the tv we have been very happy with it and the set up was really easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested multiple TVs before decision to purchase. Television is one of the best I have owned. Picture quality is great! Good color and clarity!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent viewing experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Amazing color and clarity. It has everyrhing I wanted and more. I never thought I would buy anything but samsung, Im so glad I switched to Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best TV I have every experienced. Performs just as well as it's equivalent Samsung but cheaper. The image on the screen is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not disappointed in our selection. We bought it for watching sports events and are very impressed with the difference when watching fast moving games

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great quality. Haven't had a single issue. Great for playing videogames on or just watching a movie.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Excellent until it broke

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved watching this television. Great picture, and, with the added sound bar, the viewing experience was fabulous. We purchased the tv in June, 2017 (just over two years ago). Today it died. Large green and pink horizontal bars and the remote wouldn’t work. Unplugged it, Did a hard reset. Broken! What’s worse, Sony wouldn’t help at all. Best Buy is sending someone to trouble shoot the problem. But, since it’s out of warranty, I am going to have to pay if it can be repaired. I’m glad Best Buy is trying to help me. Because Sony doesn’t care. DONT BUY A SONY PRODUCT.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is top of the line without the latest gimmicks. The smart features are nice and intuitive. The picture is obviously fantastic. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyAppleseed, We're always looking to make Sony better. Thank you for sharing your feedback with us. You can check the specifications and help guide from this link for more details:
      https://docs.sony.com/release//specs/XBR65X900E_mksp.pdf
      https://docs.sony.com/release//Help_C418100121.pdf
      Regards, -Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Easy to set up. Great picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We set it up ourselves and the few wire/ cable connections made it easy. On screen instructions were easy to follow as well. This tv has a great picture.

    I would recommend this to a friend