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Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 4,571 reviews
  • Rated 5 out of 5 stars

    A+ Performance/ratio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete theater match with the expert advise of Rodney and Agent Denver. A top Sony 4k and Magnolia Grade sound bar with planned installation. AWESOME!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even when looking only at Sony and only at 65", there are so many different models. Salesman was very patient in explaining the differences and we read all the in-store information. This was the perfect choice. Set up was a bit complicated, otherwise would have been 5 star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gread airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these airpods to work out and they fit perfectly and do not fall down. Highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Glichy on occasion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great, but the software needs to be reset. Screen freezes on the home screen and requires turning off the tv and restarting to correct the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Sony XBR65X900E is a fabulous product and a super value. I'm glad I stepped up the the 2017 "E" series on the advice of Mike my Best Buy associate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for rich colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is rich as always. However I have some drawbacks to mention. For some reason, Sony chooses to go with Android TV. It’s hanging sometimes also the UI experience is not that great. For sure you need to have additional sound bar / speakers to get the full tv experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy, eager for more 4K content to be available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is great. Lots of options and settings, sheets with picture setups for various preferences would be nice. Lack of 4K content biggest hurdle.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Hdr, Picture quality

    Rated 5 out of 5 stars

    Great Picture! 5 stars for value!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture on this TV! It's not an OLED so while viewing dark scenes in a dark room you can see some opportunities with black levels/blooming when local dimming kicks in, but the black levels are still really good for a sub $4000 tv and a nonissue for me as I usually have some lighting on while viewing. One issue that I do have is that there is a learning curve to the features/settings available on the tv that are not adequately explained in the included manuals. You have to do some digging on forums/youtube to get the best out of it.. how to set advanced color temperature values, what features to disable/enable, etc... For example if you have a 4k HDR source you have to make sure that you have enhanced hdmi enabled, light limiter disabled (both in settings menu on home screen) and that you are plugged into inputs 2 or 3. 1 and 4 will still work with 4k sources but will not display hdr. This TV does a really amazing job with upscaling, motion (I am a fan of the "soap opera effect"...don't hate..) and really stretches the dynamic range of SDR content, so much so that I didn't realize that I hadn't enabled HDR sources on both the TV and receiver (see above on enhanced hdmi) until a few months after purchase. Once HDR was actually running I was blown away by the depth added to the picture. Highlights are very bright (to the point that I have no desire for a brighter set) and shadows are deep. Colors also get richer and color gradients are smoother. UHD blu-ray is amazing as well...Best way so far to show off what this tv can do (planet earth 2 and revenant are crazy). All in all I am very satisfied with my purchase and not the slightest bit remorseful for not spending more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've reviewed LG,SAMSUNG and SONY before I'm going to buy a TV for my new house. I'm sure I made the best decision. High quality and my son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love IT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the greatest investments I have made in a while! Great product! It can be a little complicated at first, but is awesome to come home to !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s an awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My opinion is that sony is a great television and this is one of the best tv. A great addition and compliment. You won’t go wrong with the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always have great TV 's with Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 65" 9 version -- love it. Our sales rep was excellent and between our knowledge and his we made the best choice! Geek squad did a great setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great tele, my husband and son really enjoys watching tv whenever they can. I've had it over a year and still is in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a 65" Sony TV for my birthday (Jan 4th) and absolutely love everything about it. The GeekSquad set it up and everything so far perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love Sony products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with salesman, he knew his product very well. the greeksquad did a wonderful job on installation . Very happy with everything thanks .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 4K Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost bought a cheaper brand on Black Friday but I'm glad I decided to spend a little extra for this one. Great colors and 4K image.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best tv ever made, hands down. It's a great set for watching television on, mannnnnn. Peace and love, peace and love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We need a Big TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One Happy Satisfy Costumer... We really enjoy our new TV & our new home theater system... now we can enjoy & watch movies with the family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked way better at store though, I really think that store models should display how it will look like with your cable company and not with ultra 4K hd because when you set it up with your cable even the HD channels don't look as clean as it does at the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely purchase this TV again, it had all of the software compatibility of the other brands without the huge price tag.

    I would recommend this to a friend