Customer Ratings & Reviews
- Model:
- XBR65X900E
- SKU:
- 5748207
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.
This summary was generated by AI based on customer reviews.
Terrible TV- multiple issues/service calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy a Sony again- this TV had multiple issues starting less than 6 months after purchase. I'm glad we got the protection plan, because Best Buy couldn't fix it after three techs came and looked at it, so they gave us another one to replace it. Now that TV is having issues- two more service calls and a new motherboard later, I cannot fathom how anybody would give Sony TV's better than a 1 star rating. This has been incredibly frustrating to say the least, you're better off spending your money on literally any other TV out there.
No, I would not recommend this to a friendPicture is Blurry!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV if you want one that can handle any camera motion at all. Whenever there is any motion it gets really blurry. Especially when i'm watching sports. The field looks like total crap! In fact, sometimes even when the camera is stationary the grass actually flickers. And forget about 4k gaming. I have an Xbox One X, which is one of the main reasons I bought the TV, and it just doesn't handle the motion worth a crap. It's supposed to be 120 hz but there's just no way. Everything stutters. I've spent hours adjusting the settings but it doesn't help at all. I can't believe I spent $2000 dollars on this pile of junk. Huuuuuge disappointment!
No, I would not recommend this to a friendWorthless piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I CANNOT EMPHASIZE THIS ENOUGH: DO NOT BUY THIS PRODUCT ... or any Sony TV. Purchased in December 2016, and within three months the TV no longer recognized the HDMI port, requiring me to unplug the HDMI cable and plug it back in to get a freaking picture. Only after multiple calls to customer service did Sony agree to send a technician to replace the motherboard. Now, several months later (still less than 9 months into ownership) the TV will no longer power on. So that's two circuit boards that have failed within 9 months. Sony's quality control is so poor that they ship a $2,200 TV that requires multiple service calls -- and my time -- to repair. As much as I hate to say this, buy Samsung. STAY AWAY FROM SONY TVs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hoss, we are very sorry for your bad experience. Please email us at [email protected] and let us see how we can turn this experience into a more pleasant one. Thank you! -Erin
- Cons mentioned:Reliability
TV No Longer Turns On
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV will no longer turn on. Sony support has ignored the tickets I have created requesting support. Buy Sony at your own risk, they will not support their products.
No, I would not recommend this to a friend TV SUCKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv has poor sound, picture quality is medicore, constantly have to restart tv to get apps to work. Feel like I was upsold on this hunk of garbage so they could just get rid of the TV. wish I could return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi brent, We are sorry to hear the issue with your TV. Regarding these issues, you can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00151038
Regards, -Jay
4k pic quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical white line on right side during direct tv 4 k broadcast....tv exchanged..same problem...direct tv 4k box exchanged ...same problem....sony blames direct tv ... direct tv blames sony and i am caught in the middle...i am at the end of my rope ...and do not know what to do...........no problem on netflix 4k streaming or utube.. so tv can reproduce a clear 4k pic ...do not know if their r compatibility or software issues on each side...any help would be appreciated...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ameliarose20, we're sorry to hear about this issue and we apologize for the inconvenience. Please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help. Regards, ^Ron
Sound crackles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time dolby digital sound starts streaming to external speakers it causes a loud cracle and pop for 1 second. Very annoying and the only way to workaround this is to turn off dolby digital by downgrading the sound. There is no software update fix at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, We are sorry to hear this issue with your unit. In this case, you can follow the troubleshooting steps from this link: https://us.en.kb.sony.com/app/answers/detail/a_id/38460
Regards, -Jay
First TV ever had just stop working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 5 years. I bought this TV for the low input lag (gamer thing) it started getting buggy with in the first two years. Shutting off and restarting android firmware in the middle of watching something.
No, I would not recommend this to a friendXBR65X900E
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had XBR-65X900E for a couple years. The screen is glitching and freezing. Why pay a premium price for Sony? TV’s should las a lot longer than a couple years
No, I would not recommend this to a friendWon't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in March 2018. LED strip went out in May 2019, 2 months out of warranty. Sony will not cover. Repair estimate is $600.
No, I would not recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product… but suddenly it had some noise in the image
No, I would not recommend this to a friend