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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $1,799.99

Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 4,571 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning Picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazed at the picture! Sony has it right with this TV. Very pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - 65" Utra HD TV has a beautiful picture. We only have it two weeks but so far its terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture even when it’s not receiving 4K. Good for regular HD, even better for enhanced HD.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Initial Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every thing was as advertised. the salesman was very helpful and explained all the different bells and whistles and how they worked on this Sony TV and several other 65" TVs. I have had the TV about a month now and the picture quality is awesome and was easy to setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Great picture. Depth and clarity a plus! Purchased a sound bar which enhances sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set-up and use. I hope to get some 4K BDs soon to really take advantage of the picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, amazing picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the android tv, the great picture. Wish the sound was better but everything else is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great big 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great BIG 4ktv. Great picture and super clear and sharp. Great sound with sound bar too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Nice Picture but it lacks proper parts to install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a nice picture, however it comes with a very bulky AC adapter and there are no accessories to connect the AC adapter to the TV. This is an issue for anyone mounting the TV on a wall and wants all of the cords hidden, I tried to use Velcro however the heat of the adaptor softened the glue and the adapter fell. After spending an hour with their customer service team, there are zip ties Sony provides with this model sold in Japan but not the US. Also, the voice control on the remote doesn't allow you to change channels if the tv is connected to a set top box.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mcfarldt, We regret to hear that your device's performance failed to meet your needs and expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money this TV is top notch. Full backlit display, lots of built in Smart TV apps, and fantastic picture and motion display. Not sure why it doesn't cost $3500 or $4000, but an awesome deal right now for a great TV.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Excellent Sony!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our master bedroom TV last fall to a Sony 55” and love it. This one went in our theater room along with a new Sony receiver and some new HSU Research speakers and Sub. It’s awesome!! We upgraded to the new AppleTV 4K and this TV rocks with 4K and HDR. Beautiful Picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We expected the TV to be good but it is great. The picture is amazing. We recommend buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this television. Great picture the price and such bright screen from any angle

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable picture and the price was amazing. I would recommend this TV to anyone who asked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far love the t.v.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a week and it's great, everything was easy to do, from install to adding stuff....

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV great picture and it works well with all my other devices. Also got a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this TV for about 2 weeks. Replaced it with a Samsung MU8000. Really appreciate BestBuy no hassle return policy. Biggest complaints were a very sluggish interface menu. It would take 1-3 seconds from the time I pushed "Home" before the menu would appear. It would take 1-3 seconds from when I pushed "Guide" before it would show up. My Samsung is much more responsive. Didn't really like the complicated and busy remote. I downgraded a 65 inch Sony for a 55 Samsung. I sit about 9 feet away from the TV and 65 inch was just too big. Another complaint....The picture quality required setting changes depending on what I was watching. If I watched sports, I would have to optimize the picture settings. If I watched broadcast TV, I would have to adjust the picture settings. If it was a nighttime scene, I would have to adjust the picture settings. Everything on my Samsung just works with the "Standard" setting. No doubt the image quality on the Sony is better than the Samsung but it wasn't worth the other trade offs (and increased price)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great family TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV for my living room. It's great for family movie time, or watching sports.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few adjustments were needed. I was sold a Bose Sound bar to go with my Sony. It wasn’t needed and i returned it. The sound from the tv is fine for my small home. I was disappointed in the 4K until I learned that my cable box has not caught up with the technology. My Netflix and internet shows are perfect high def. I didn’t want that cartoonish def they some TVs seem to have. Blu Ray DVD’s are great too as I purchased a quality LG player for my Oscar screeners. The size is wonderful. Big enough to feel like a theater but not so big as to cause distortion. I had to call geek squad to come out for technical adjustments inc syncing the remotes and programming the quality and other features. It was worth it to me because there is too much to figure out. I also upgraded my cable box. Lastly I bought an open box item that had been returned. I got a huge discount but the previous purchasers data and Netflix account were still on the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tremendous picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredile picture...can see hair waving in wind; color incredible; best TV purchase I've made.

    I would recommend this to a friend