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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 4,571 reviews
  • Pros mentioned:
    Hdr

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should be noted if you want to take advantage of the HDR on this TV, you want to avoid HDMI input 1. HDMI 2 and 3 support HDR, but I'm also unsure about HDMI 4. After I figured that out, I have enjoyed every moment of watching shows and movies on this TV. Would recommend and buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toone, We appreciate your time sharing this feedback. We are glad that you are happy with the unit you purchase. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, brilliant colors and clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV on an open-box sale and I am not disappointed. Everything needed to set up the TV was in the box and easy to put togther. Watching movies and tv shows is greatly enhanced by the full-array dimming that Sony used for this model. At 65 inches it takes up a good portion of space, but the stand is nice and small, and surprisingly very sturdy. Great TV all around.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great features and excellent picture quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very pleased with the quality of this television and the features that we can access with the latest technology. The Best Buy associates did a fantastic job answering our MANY questions about the resolution, picture quality, SMART features, and return/repair history for this brand and comparisons to other makes/models. This model was available at a great price and we feel we got our money's worth and more. Best Buy is where we always start our search for electronics and we always find what we need. We're confident that we're getting electronics at the best price. Also, the Geek Squad service program is an exceptional feature and their technicians are very personable, experienced and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being strictly Samsung I decided to switch to Sony because of the price and picture quality of this tv. So far I do not regret this decision. This tv will not dissappoint you!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. Amazing picture! Easy to use. So happy I did my research and got this awesome TV!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has clear picture and tone settings and was simple to set up - the stand is safe and looks great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    great tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv, picture is crisp and sound is good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Pioneeer Kuro plasma with this tv. I was thinking this would be an interim tv until I could get my real replacement but this tv is awesome and less than half what my plasma cost me. Its hard to find much that it doesn't do as good as the plasma. Motion is probably it but it makes up for it with a spectacular picture. I continue to be impressed. just make sure you calibrate it well after purchase. This made a huge difference for me.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv with wonderful picture and color. I’m very happy with this tv!! I will buy again!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a superb TV for the money. The pictures is outstanding and the set up was a piece of cake.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV shows very good color but wish screen swiveled.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV and Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is fantastic, as other reviewers said this is as close to OLED you are going to get with a 1K savings. The blacks are great with only a little light bleed noticeable when the screensaver is going in complete darkness. No edge bleed at all. The only thing I think could be improved would be the processing speed using the built in apps. My favorite part on this TV is the live football mode. Puts you on the field with the players.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good tv, could've got it cheaper though.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love our tv. Seemed to be a good price when we bought it. It was $300 off, but the very next day it went on sale for $500 off. I had a few questions about the tv a day or so later so I called and mentioned that I wished I would have waited a day and the person I talked to didn't tell me they priced matched within 7 days.. So I just recently found out they did and got a little irritated. No problems with the tv though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iloe my sony 65" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fabulous job explaining everything as they were installing the TV. They answered questions during the installation. They were quick, efficient and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV for sports fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp, clear picture. Great color. Has a "live football mode" that makes the picture even more clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! Love it. The picture is very clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Jaw-Dropper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a very discerning TV watcher. It took me 6 trips to Best Buy, hours of review reading before I settled on giving this TV a try. Once it was unpacked, installed on the wall and I turned on a 4k sourced program, I stood and watched with my mouth gaping open. What a beautiful picture. For any other picture source it takes some tweaking with the settings to get the most of the picture capabilities, but that's a source issue not a TV issue. I would highly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate, We appreciate your time sharing this feedback. Good to know that you are happy with this lifelike picture TVs to have ever been able to create, with brilliant highlights and fine detail. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    65’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with the tv picture is perfect and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This year's best bang for the buck hdtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This full array back lit tv features amazingly accurate life like colors. This tv handles fast motion incredibly well. All of the streaming apps like Netflix, Hulu, Amazon and HBO Go work well. The remote control could be better but that is a minor inconvenience compared to the high quality images on this model. Some reviews of the sound quality on this set rate it as sub par but I would call it average. Great UHD TV and a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture not great shows some lag during sports even though they the bestbuy rep said the Sony’s where the best so I’m on the fence. But movies look great

    No, I would not recommend this to a friend