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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 4,571 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Greatest tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much the best tv ever. Crystal clear pic and awesome colors

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 4K is impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony 4K for the size I needed. Exceptional picture. Easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Massive Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a dated (albeit high end) 1080P panel this tv delivers on every aspect I was hoping for. The help at my Best Buy Location was outstanding as this TV was recommended to me over the model year prior. I couldn’t be happier with the upgrade. Colors pop, blacks are dark, and the tv is fast and responsive. If you’re looking to upgrade, look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. The blacks are nice and dark. Good details in picture.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent TV for the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brightness/details/lighting, all great for family movie viewing and gaming

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture with true blacks and vivid colors. Better than my plasma tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous picture; crystal clear; vibrant colors; excellent sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV!!! Great picture and super easy to use and navigate through!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tv has made a huge difference in our viewing experience. We would definitely recommend it to all our family & friends looking for a new set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This after two weeks of ownership has been a great TV. Picture is fantastic. Very lightweight and eay to install. Remote was easy to use and the menus easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture was more than I expected, after my 55” sharp aqios failed... only 5 years old it was time to upgrade. Couldn’t be happier with the picture, a little pricey but worth it. Decided to go with a Sony product because of previous reviews, TVs home theatre systems seems to be their concentration, not adding refrigerators and washing machines to their lineup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally got the Samsung 8000 tv was terrible screen ugly and blackouts happening. Returned for this 900 when it went on sale. Excellent tv!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not Great for Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the Android interface is slow and clunky and completely unworthy of a $1500 TV, so plan on providing your own streaming box or you will quickly get angry with your new TV. The picture is great in a sunny or well-lit room, but in even moderate darkness, the blacks are noticeably grey unless you turn up the brightness to the point of eye strain. Even then, its only fooling you into seeing black because everything else is overly bright, and bleeding of colors becomes more apparent as brightness increases. Switched out for an OLED even though it was significantly more expensive. For me, coming from a Pioneer plasma, the contrast on the X900E (and I expect any LCD panel) is just unacceptable. If the poor contrast doesn’t bother you, the TV is well-built and does a great job with older content - no jutter and excellent upscaling.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Btchambe, thank you for sharing your feedback about the unit. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best MId-range budget 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get this television as an open box for about half the retail price. For the price I paid (and even if it was full price), this TV is a steal. It has amazing picture quality, features, physical design, and sound. I wall mounted this television and it looks absolutely beautiful with it's thin bezels and clean look.Highly recommend this set!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture, Very easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this tv is amazing, The Philadelphia Eagles decided which size I was going to purchase. If the lost to the Vikings I was going to buy the 55" version...But I got to watch them win SB LII on a 65" in stunning fashion. The sports mode is spectacular. The sound from the built in speakers isn't great so I suggest a sound bar to go along with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is outstanding! Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Replacement for 10 year old Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning on buying another Samsung to replace my 10 year old Samsung DLP LED projection TV that has given me great service but became uneconomically fixable. This 65" Sony had a good price and was judged to have a bright picture of any in this price range. So far it has performed as expected. Picture is great. Have yet to explore all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony. Picture is clear colors are great . Sounds great too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture, ease of use, smart hub has many features which allows me, a novice with technology, to set my on programs. I am still discovering with excitement.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off let me say that the shopping experience was very pleasant at our local Best Buy store. The sales assistant was helpful in explaining the differences in several 65" 4k TV's that I had researched. I purchased the HD 65" Sony 900E model, mostly because of the awesome picture quality and easy remote, as I mostly watch movies through streaming and DTV.

    I would recommend this to a friend