Customer Ratings & Reviews
- Model:
- KD65X77L
- |
- SKU:
- 6544131
Customer reviews
Rating 4.6 out of 5 stars with 299 reviews
(299 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 65" Class X77L LED 4K UHD Smart Google TV (2023) for its unmatched picture quality, superb color and contrast, and overall design. Many find it easy to set up and appreciate the user-friendly remote control and Bluetooth connectivity. Some customers express concerns regarding the Google TV interface and the TV's responsiveness. Despite these concerns, many feel it offers good quality for the price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
new tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far, so good. hopefully it lasts longer than 6 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JimS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Rated 5 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV thank you for your all help with this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Rated 5 out of 5 stars
Happy TV Watching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Easy to use remote. Great price for this product.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BettyM, Awesome! We're glad that you like the quality and ease of using the remote. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
MY TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LET ME SAY FIRST TV HAS A GREAT PICTURE BUT MY MAIN COMPLAINT IS THE REMOTE HAS NO NUMBERS ON IT ,SO ITS HARD TO CHANGE THE CHANNELS WITH IT ,ALSO IT TAKES 3-SECOND'S FOR IT TO RESPOND.MY OPINION IS I WOULD'NT BUY IT AGAIN.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JefferyS,
Thank you for your time writing this review. While we are glad you like the amazing picture quality of your X77L TV, we're sorry to hear some issues that you are currently experiencing with the unit. Allow us to help and turn this experience around.
The X77L comes with comes with a new standard remote with simplified buttons for ease of use and advanced voice control. If you press the "Menu" button on the remote, it will make a number pad appear on your screen when needed. Some features can be accessed quickly by pressing the Quick Settings (wrench icon) button of the supplied remote control. There's also a channel button on the lower part of the remote that you can use to manually select channels. You may check this Help Guide link about the function buttons of the remote: https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01-07-02_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Rated 5 out of 5 stars
Buy the soundbar 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv buying a second one highly recommend buy the soundbar as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NS1994 Great! We're delighted to hear that you love this TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture the brightness and sounds great. Love this…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ESACCBKM, We're delighted to hear that you like the picture and sound quality. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
Rated 5 out of 5 stars
Would Recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony the best love the setup the graphics and even betta fo hvin a ps5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slim, great! We're glad you are enjoying the X77L with your PS5 console. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! ~Earl
Rated 5 out of 5 stars
Best replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear birght picture even in a room with 3 big windos with all day light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Awesome! We're glad to hear that you found the best TV that perfectly matches your needs and expectations. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris
Rated 5 out of 5 stars
It is a good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty satisfied with the purchase. Delivery and setup was smooth as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Debbie,
Awesome! Glad to hear you are satisfied with your newly purchased TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris
Rated 5 out of 5 stars
Sony is the Best, don’t cheat yourself‼️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best TV I’ve ever had lol. Go with Sony trust me!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TemekaG, Amazing! We're glad you're satisfied with your purchase. Powered by Sony's 4K Processor X1 and Live Color technology, your movies, shows, and games look immersive and realistic with more vivid colors. Even 2K and HD media can be upscaled to near-4K thanks to Sony's 4K X-Reality PRO. If you like sports and action-packed movies, Motionflow XR will create and add frames to keep things smooth and blur-free. Finding what to watch is easy with Google TV built-in, or you can cast from a phone or PC with Chromecast Built-in and support for Apple AirPlay. All of this and more is intuitively managed with the included voice-enabled remote and Google Assistant. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
A very nice 65" TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a great TV at an affordable price look stop looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechReviewer,
Thank you so much for the 5-star rating and recommendation! Your satisfaction with new TV is greatly appreciated. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris
- Cons mentioned:Responsiveness
Rated 1 out of 5 stars
Dont waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 820$ on this tv with the extended warranty. This tv is slow, un responsive, and will force close apps mid stream. Ive called both sony and geeksquad on these issues and no one wants to stand by this product. I cant return or exchange it because im out of the window and neither company wants to look at or fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CadeM,
Thank you for reaching out and sharing your feedback about your KD65X77L TV. We sincerely apologize for your experience and understand how disappointing it can be when a product does not meet your expectations. At Sony, we are committed to providing high-quality products and exceptional customer service, and we regret that we fell short in your situation. Your concerns regarding the TV’s performance and the difficulties you encountered while seeking support are extremely important to us.
To assist you further, we recommend the following steps:
1. Check to ensure your TV's firmware is up to date, as software updates can often resolve performance issues. You can find the latest updates here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x77l/downloads
2. Consider performing a factory reset on your TV to potentially enhance the responsiveness and stability of the applications. Detailed instructions can be found here: https://www.sony.com/electronics/support/articles/00159487
We want to ensure that you receive the assistance you need to check on your TV. Would it be possible for us to contact you directly? If so, please provide the information below by emailing us at socialsupport@am.sony.com.
- Sony Case Number:
- Full Name:
- Username:
- Telephone Number:
- Sony TV Model Number:
- Additional Information regarding your experience with the TV:
We truly value you as a Sony customer and apologize for any inconvenience this situation has caused. We hope to speak with you directly to resolve this matter.
Thank you for allowing us the opportunity to assist you.
Sincerely,
Romeo
Sony Social Support
Rated 4 out of 5 stars
Sony TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sales representative, discuss ed several options, and made Good recommendations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickS Awesome! We're glad that you are satisfied with your purchase. Thank you for choosing Sony. Erin
Rated 5 out of 5 stars
great experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quick, on time, careful. great experience! simple setup
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicJ, Awesome! We're glad that you have a wonderful experience and like the simple setup. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
Rated 5 out of 5 stars
Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! I’m thankful for the quality of this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnathanC,
We're happy to hear you feel that way, thank you for the compliment! We always strive to deliver the best quality with our products. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris
Rated 5 out of 5 stars
Our 65" Big TV wonerful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad with my tv. Now i have the older one in my room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenR,
Awesome! We're happy to hear your satisfaction with your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris
Rated 4 out of 5 stars
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works great on wired connection but not so much on wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WayneE,
Thank you for your purchase and for sharing your review on our Sony KD65X77L. Your feedback is highly appreciated. For optimum performance, please ensure that the TV's software is up to date. To troubleshoot wireless connection issue or internet issue, you may find these links helpful.
Firmware update
https://www.sony.com/electronics/support/lcd-tvs-android-x77l_x78l-series/kd-65x77l/software/00294717
Troubleshooting network issues
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
Regards,
Marco
Rated 4 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on this Sony tv. It has everything I want. Good value too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronald, We're thrilled to hear that you are enjoying your new TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
Rated 1 out of 5 stars
Horrible Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with this purchase. Normally, Sony TVs have a good reputation but not this one. The interface is absolutely garbage from Google. Very slow and laggy. Apps keep crashing. It’s almost not usable at times. The picture quality is not too bad. Wish I could return this. Stick to the higher end TVs or get a different brand not using Google OS.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GTAN, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please make sure your TV software is updated to the latest version, as updates often include performance improvements and bug fixes. Please check this link for more details:
https://www.sony.com/electronics/support/lcd-tvs-android-x77l_x78l-series/kd-65x77l/software/00294717
Please perform a power reset on your TV by turning it off, unplug the power cord for two minutes, then plug it back in and turn on the TV.
If restarting doesn't help, you might consider a factory data reset. This will remove all customer settings, including Google account, apps, and network settings. Please follow this link for more details:
https://www.sony.com/electronics/support/articles/00159487?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Rated 5 out of 5 stars
65 in. TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this TV and you will too..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieM,
Terrific! We're so happy that you love everything about your new TV. Your satisfaction with our product is our top priority. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris



















