Customer Ratings & Reviews
- Model:
- KD65X77L
- SKU:
- 6544131
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 65" Class X77L LED 4K UHD Smart Google TV (2023) for its unmatched picture quality, superb color and contrast, and overall design. Many find it easy to set up and appreciate the user-friendly remote control and Bluetooth connectivity. Some customers express concerns regarding the Google TV interface and the TV's responsiveness. Despite these concerns, many feel it offers good quality for the price.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV’s work perfect. I would recommend them to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, We're pleased to hear that the TV works perfectly. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. Erin
Sony satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Met our expectations. Color clarity and apps. Nothing more to say.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJTLC, We are glad that you are satisfied with your Sony BRAVIA 4K smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
Excellent open box doesn’t mean All items included
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I’m overall happy with the TV itself, my experience was not the best and Customer Service after was the same. Purchased an open box TV with the rating of excellent and when I got to the store, the TV was wrapped in bubble wrap. I was told by the representative that everything was inside. The bubble wrap pretended to the TV but when Iwas not the best, and Customer Service after was the same. Purchased a open box TV with the rating of excellent and when I got to the store, the TV was wrapped in bubble wrap. I was told by the representative that everything was inside the bubble wrap pretended to the TV but when I got home there wasn’t a case.
No, I would not recommend this to a friendSony 65" X77L
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as sharp a picture HD wise as previous Sony Bravias
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanD,
Thank you for your time writing this review. We're sorry to hear if we were able to meet your full expectations with the sharpness of the picture. Allow us to help make this a better experience. Picture quality may also vary depending on the source, device, connection, and content your are watching. However, these TVs has picture which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may try some solutions on this link with appropriate settings on how to enhance your viewing experience: https://www.sony.com/electronics/support/articles/00263533
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thanks again for purchasing SONY! - Kris
Don’t waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV reminds me a lot of a $200 Roku tv I have had since 2018-19. The image is not sharp and constantly buffering (not our wifi - we have other tvs). It’s slow, almost like we are on dial up. The apps take forever to open, and that’s IF they open.. because sometimes you have to do a hard restart a good three four times before the tv works. Definitely not worth the $750 I spent and I did not purchase the warranty because I expected this tv to perform like you would imagine a 2023 smart tv would.. I have a Bravia TV from 5 years ago that’s faster than this one.. listing this 2023 Bravia on FB marketplace ASAP.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture wasn't sharp enough. I had to play volume pretty high ( in my opinion) to hear it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KentS, We regret that the picture and sound quality of the TV did not meet your expectations. This is definitely not the viewing experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum TV performance, please ensure the software is updated with version 60642000. Press the Help button on the TV remote to verify the software.
You can also configure the TV settings to adjust picture and sound to suit your preferences.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option
Ref: https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Short life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 18 months then died. What a disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickL,
I understand that your X77L is having issues. Please try following the steps in the link below: https://www.sony.com/electronics/support/articles/00153674?utm_source=glean
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for considering Sony products.
Sincerely,
Eliab
Sony Social Support
Not sure yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about rating this Sony TV yet. We had a problem getting a Sony sound bar to work. The Geek squad couldn’t get it to work either and finally decided the problem is in the TV and not in the sound bar. So they are delivering a new TV tomorrow. I will do a follow up report later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryF,
Thank you for purchasing our Sony KD65X77L BRAVIA TV. We're sorry to hear that you are having some difficulties connecting your Sony Soundbar to your new Sony TV. When connecting the TV to your soundbar, please make sure to connect the TV to your soundbar that supports eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel) to the HDMI IN (eARC/ARC) or HDMI IN (ARC) to route TV audio to your soundbar. The eARC/ARC connection is in HDMI 3 of the TV. If the audio system (soundbar) does not support eARC/ARC, you need to connect with DIGITAL AUDIO OUT (OPTICAL CABLE CONNECTION).
*We recommend authorized Premium High Speed HDMI™ Cable(s) bearing the HDMI logo.
You may find these links helpful.
Connecting terminal:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01_10.html
Connecting an audio system:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/04-04_01.html
Once your new TV arrives and you need further assistance connecting the TV and your soundbar, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the KD65X77L:
Again, we apologize for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
- Cons mentioned:Google tv
Terrible on WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV periodically fails to connect to WiFi or gets an unusably slow connection. No other devices have this issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenS,
Thank you for choosing and purchasing our X77L LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. This article provides information and troubleshooting steps to help resolve the problem.
https://www.sony.com/electronics/support/articles/00184183
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x77l/articles/00028577
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Cons mentioned:Google tv
TV is junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not worth a penny. Google TV doesn't work on it which is one of its selling points. Highly disappointed and will be returning ASAP.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arneisha, We're sorry to hear about your TV. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
Please check if the software is updated. Updating the TV to the latest software allows you access to the newest features and fixes specific problems. If the issue still occur after the software update, kindly reset your TV.
To perform a factory reset, press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset]. After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy. Feel free to test the unit again and verify if it resolves the issue.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Craig
Poor quality and no one helps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The T.V. voices are not in sync with the movement of people's mouths and the sounds are off. We have called Best Buy a few times and you only offer to send someone out at our cost which is not fair since the T.V. has not worked properly since we purchased it, I would be hard pressed to do business with you again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast. Make sure all cables are securely connected to the TV and the source device (set-top box, DVD player, BD player, home theater system, or game console). Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl
Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest I can't answer right now because I Am having trouble with my TV or geek squad installed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wango,
Thank you for bringing this to our attention, and we are sorry if you are having an issue with your KD65X77L. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you are experiencing and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not maintain wifi signal, even when hardwired
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlxL, we regret to hear that you're having an issue with the network connection of your TV. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a much better experience.
First, please ensure the TV software is updated to version 60642000. If you're not sure, it's easy to check which version of software you have by following these instructions:
Using the remote control, turn on your TV, and then press the HELP button.
On the TV screen, the software version number is shown below the model name.
Ref: https://www.sony.com/electronics/support/lcd-tvs-android-x77l_x78l-series/kd-65x77l/software/00294717
Network issues can be frustrating because they can cause apps not to load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occurring when trying to connect, or service unavailable, may be caused by several factors. This article helps with some of the more common reasons network issues occur. For more details, please check:
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Ease of use, Picture quality
Very happy with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great wound, easy to use. Watching our Denver Nuggets just got a big upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, user176521! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality, Price
QUALITY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality for excelent price. The customer service is excelent too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaT, We're glad that you like the quality and excellent service. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
LBELL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our Sony TV. From our research it is a quality tv for a lower to mid range price. The picture is great. It has some reflection but still works well in our brightly lit room during the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LBell, We're glad that you like the picture quality of your TV. Thank you for choosing Sony. Erin
- Pros mentioned:Ease of use, Picture quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture easy program set up much better than LG
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatTV, Thank you for the positive review! We're glad you love the great picture quality and ease of setup of your Sony X77L. Powered by Sony's 4K Processor X1 and Live Color technology, your movies, shows, and games look immersive and realistic with more vivid colors. Even 2K and HD media can be upscaled to near-4K thanks to Sony's 4K X-Reality PRO. If you like sports and action-packed movies, Motionflow XR will create and add frames to keep things smooth and blur-free. Finding what to watch is easy with Google TV built-in, or you can cast from a phone or PC with Chromecast Built-in and support for Apple AirPlay. All of this and more is intuitively managed with the included voice-enabled remote and Google Assistant. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 65" X77L Sony Tv. The picture quality is great and I love the auto connect that it has with my PS5. The only reason I gave it a 4 stars is because of the sound quality. It does not have a pre set options for audio, I hade to look online how to play with the equalizer to get it prefect sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaV,
Thanks for commenting! We are very happy to hear that you love your KD65X77L and that you're satisfied with its amazing features and superb picture quality. We truly appreciate your feedback with the sound quality. The X77L Smart TV (Google TV) delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Great so Far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had the tv for a few days. Took me a bit to get used to google tv after being used to roku. Picture is great and I use a sound bar for audio. First impression is that I am going to be pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM,
Awesome! We're pleased to hear you like your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing SONY! - Kris
- Pros mentioned:Color
Terry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Install great and fast. Color great. TtttttttttttttttttVvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvzzzzzxz.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user913817, We're happy to hear that you like the picture quality and ease of installation. Thank you for choosing Sony. Erin