Customer Ratings & Reviews
- Model:
- XBR65X800H
- SKU:
- 6401050
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 65" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the clarity and sharpness of the picture, while others appreciate the simplicity of setting up the TV. The TV's color reproduction is also highly praised, with customers describing it as fantastic.
This summary was generated by AI based on customer reviews.
Good so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. No problems. Small room great picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwhutch, we're glad you are enjoying our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl
We like it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for a month and quite liking it!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HSCL, we're glad you are enjoying our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl
Sony 65 X800H TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not accept component input. also dark picture on max brightness from the factory. Additionally the broadcast TV guide is very slow to load or not there at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have issues with your SONY unit. For component input, you may find this link helpful:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-10.html?hl=composite
For picture issues, you may follow this link to isolate the issue:
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-02_04.html?hl=dark
We have our support team that always happy to assist if you need help. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Ok picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Nice remote. Ok picture quality. This is an old model compared to Sony's new QLED models. Dont think the price was fair for the quality. The remote control batteries from Sony were defective!! LOL.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jmk32, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. You may check this link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US&mdl=XBR-55X800H
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Jury still out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this thing three weeks and have had to unplug it twice to get the sound back on. If one more time, I will be looking for warranty return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roadglideclide, Thank you for the feedback on your experience with your X800H. We regret to hear you're having sound issues with your TV. This is usually not the case for our TVs nor the experience we want you to have. Please make sure that the firmware is up to date to improve the general performance of the TV. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Only worked for 8 days!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television was awesome, the one week that it worked! When we were first setting it up, it shut off midway through the initial setup. We got it to turn back on right after, so we shrugged it off. It worked fine after that up until today. We watched it in the morning for a while. When we tried to watch it in the evening, it wouldn’t turn on. We unplugged it, tried different outlets, checked the remote, and tried the button on the television. Nothing worked. Maybe it was defective from the factory. I emailed Sony, so it’s a waiting game for now. If they can’t resolve the issue, I will be returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rubbertoe,
Thank you for purchasing our X800H Ultra HD Smart TV. We’re happy to hear you love the TV!
We’re so sorry about this power issue you experiencing. This is definitely not the usual case of our TVs nor the experience we want you to be having.
We definitely want to help you troubleshoot the issues and check if you need a replacement before you decide to return.
To make sure we coordinate your previous email to us, would you mind getting in touch with us again?
Please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
Thank you and we are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Vincent
Gusto Italia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a TV set similar to my old one. Except my old one was much easier to enjoy because it was easier to understand how TO OPERATE!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY. We recommend checking this link for the basic operation of the TV:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Tv itself is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t aware Sony wasn’t app friendly. Gotta purchase a fire stick to be able to access certain apps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
Thank you for choosing and purchasing Sony X800H 4K HDR LED TV.
We regret to hear that the TV did not meet your expectations. The X800H comes with preloaded apps. You can also download apps that are compatible with TVs via Google PlayStore. These apps may differ from apps for mobile devices. Please refer to the link below for more details: https://www.sony.com/electronics/support/televisions-projectors/articles/00147386
If you need any additional assistance in the future, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
Thank you for letting us help assist you.
Sincerely,
Erin
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning for about 6 months, already having issues. Watch news, etc. for 5 minutes, turn the channel, lines are still visible on the bottom of the screen from the previous channel .. last tv I buy from Best Buy. A quick search shows that it’s a problem with this brand and of course it’s too late to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdirondackGuy, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the picture issue on your TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00032635
We also recommend updating the software of the TV with the latest version. You may check this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/downloads
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Sony Bravia TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed two software updates right out of the box kick me out of 4k on my Roku ultra every time I was pushed from TV to home had to return it spent $60 in gas for nothing buyers beware of this TV is defective right out of the box if you stream with a Roku ultra you will find out it will not even stream in 4K resolution at least my TV did not so beware if you buy the 800 series Bravia TV or the 950 series Broadview TV they have the same problems sound quality update and also video quality update so check your TV if you have either one of these models and they don't bother to tell you that before you buy them and Best Buy needs a longer return policy cuz if I had a little bit longer time I might be able to download it to my thumb drive with my son's computer and fix the issue but Sony does not even have any knowledge of the 4K resolution being downgrading from switching back and forth when I first set up the TV and go straight to my Roku it shows 1340 times 2180 16.9 Dolby vision Adobe Atmos and it shows HDMI one
No, I would not recommend this to a friendGlad to have it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than most but lacks some features coming standard on its competition
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Titans3926, Thank you for the feedback on your experience with your X800H. While we appreciate that you find this model better, we apologize that it didn't met some of your expectations. May we know specifically which features you are looking for? We may be able to provide alternatives or suggest another model. If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the (insert model):
Regards,
-Craig
Disappointing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice keeps going out on the apps. Need to hard restart all the time. Disappointing from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sohail, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We recommend keeping your TV up to date to avoid any issues. You may follow this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00231464
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the tv until the last couple of months, purchased in Sept. 2020 I've started to get freezing of the picture. Also black screen and not turning on. Customer service had me do a factory reset which helped. I've needed to do it several times since or unplug and replug. Each time it really helps but always returns.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JCjohn1, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please make sure the TV has its latest software installed. You may check this link for more details:
https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-65x800h/downloads/00017155
We would also like to review your file to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Spend a few dollars more for something else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Has many "smart" functions, but the picture wasn't what I would call quality 4K by any means. This model also has a known sound glitch with no fix for quite some time. The sound intermittently cuts out. Eventually returned for one with a faster processor and am much happier.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cordless, While we're glad to hear you like the smart TV functions of your new X800H, we regret to know you had some sound-related issues with the unit and it had to be returned.
For audio cut out issue, we recommend following the troubleshooting steps on the link below to resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00250275
And also, check that your TV has the latest software update to improve general performance and stability.
Should you need any assistance in the future, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
Sam
Fuzzy sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound gets fuzzy a lot. Should not happen with a TV this expensive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fair, we're sorry to hear that you have an issue with your SONY unit. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.)
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
TV arrived cracked and was exchange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been five star if the TV didn't came in cracked
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hech, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear what happened but we're glad that your dealer was taken care of it. We have our support team that always happy to assist if you need help. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Do not recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would have returned it right away. Now it’s too late. What bothers me most is that it’s so dark. I allowed the employees at Best Buy (both employees said they owned this TV) to talk me into getting this TV instead of the one that was recommended when I researched.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meee,
We regret to hear about the issue with this TV. We apologize for the inconvenience. The X800H has picture modes such as Vivid, Standard, Cinema, Game, Graphics, Photo, Custom, Dolby Vision Bright, and Dolby Vision Dark. To isolate this issue, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You can change the following settings by pressing the HOME button, then select [Settings] — [Display & Sound] — the desired option. Refer to the link below for more details:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Turn Off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never realized you can’t turn it off. You just restart it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonynicepicture,
Thank you for your feedback. We regret to hear the difficulty on turning off the TV. You may turn the TV off using the supplied remote of the TV or Power button found behind the Actual TV. If the remote control is not working, you may try to perform a reset. You may open this link below with steps on how to reset the remote and the TV:
https://www.sony.com/electronics/support/televisions-projectors/articles/00132426
Should you need further assistance, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Chris
Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not the best and airplay doesn’t work well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi reday, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may follow the link below to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00240540
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony 800h review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok tv ended up returning and getting the model after it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joaaay, we're sorry to hear that you had returned your SONY unit. We would like to know the reason why you returned the TV. We have our support team that always happy to assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl