Customer Ratings & Reviews
- Model:
- XBR65X800H
- SKU:
- 6401050
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 65" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the clarity and sharpness of the picture, while others appreciate the simplicity of setting up the TV. The TV's color reproduction is also highly praised, with customers describing it as fantastic.
This summary was generated by AI based on customer reviews.
Not all apps supported
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rated 9 because Sony does not support my AT&T app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rira, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may try installing the app using the built-in Google play store of this TV. The availability of Android TV apps is different depending on the country or region where the TV is being used. We have our support team that always happy to assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl
~Earl
Sony USED to be a reliable product.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV just 5 months ago and it already stopped working. I get sound and no picture. I've spent an hour on the phone with tech support to no avail after being hung up on twice by the first tech support!! Now I have to wait another 3 days for the "engineers" to call. No notice of WHEN they might call nor any assurances that it can be fixed. I have NO way to haul this 65" TV to some service repair place. DO NOT BUY SONY.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
It is unfortunate to hear about what happened, and we are really sorry for the inconvenience this has caused you. This is definitely not the experience we wanted you to have on our premium TV. Some of these issues can be fixed by performing the steps provided on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00153674
We will have your inputs noted as we always strive to make this a better experience. Please be assured that your case is being handled properly. If there’s anything we can do to help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Shame on you.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned many Sony tv's and owned the Stock for years. This tv is garbage. It constantly freezes / reboots. I've done all the tech stuff (reboot, clear cache, factory reset) and nothing fixed it. I can only assume google is to blame. I am so disappointed. A tree hit my house in hurricane Ida and my old sony tv (KD-50X690E) got rained on for 3 days and works fine. The band new one in perfect shape? Trash. I am seriously debating mailing it to Sony HQ.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thrownhammer,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the TV and we greatly appreciate your efforts in troubleshooting the issue. We'd like to help and do the best possible for you. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. May we know if TV freezes when watching TV program or streaming video on the TV? You may follow the steps on these links below that may help resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00141896
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00167132
For TV rebooting issue: please follow the steps on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00159487
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Cons mentioned:Bluetooth
Known problem with Bluetooth.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On this particular model, Bluetooth does not connect. Best Buy knows this and still sell this lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV.
We're sorry to hear that this TV failed to meet your expectations when it comes to the Bluetooth function. The TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store.
Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers. Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output]. Please check the guidelines for more details: https://helpguide.sony.net/tv/husltn1/v1/en-003/04-06_01.html
For Picture Setting on your Android TV, please check the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00190409
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Vincent
New Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to use, Having electronic issues after 2.5 weeks Geek squad was able to repair but if happens again may need replacement or further repair...NOT WHAT I EXPECT FROM AN EXPENSIVE TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hmikeathome,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Worked good at first, but doesn't last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV just over a year and 7 months and it won't turn on. Used it just last night to watch TV with no problems, nothing that would lead me to think there was anything wrong. Tried everything sony support suggested, but nothing. I'm thus being referred to a preferred service center to have to pay to get my tv fixed.
No, I would not recommend this to a friendSony on the Blinks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TV blinks out for no reason at all. I don't have Warranty on it. I can return, so I am stuck.. I feel its still new and should not have to pay to get fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dees, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY Please make sure that the TV has the latest software
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/downloads
Is the LED on the TV blinks? or the actual screen does? You can follow the steps on these links to isolate the issue:
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-02_02.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00119782
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Don't buy Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but trouble with this tv. No sound on start up sometimes until I reset the tv. The audio and video stutter when watching live tv and voice and picture ho out of sync sometimes. All my recorded shows from my Tivo dvr and Sling tv are out of sync. Sony support has been unable to fix this and have been impossible to work with as all they do everytime is try the same things and do not listen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for choosing and purchasing ourX800H 4K HDR LED TV.
We are sorry to hear that you're having audio issues with your TV. This is usually not the case with our premium TV nor the experience we want you to have. We'd love to help you troubleshoot the problem and turn this into a pleasant experience.
It looks like you already contacted our support hotline to troubleshoot the issue. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Let down again buy their TV's
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could rate this a broken star I would. This tv was a dud out of the box, and the tech even said "well, it doesn't surprise me. out of all of the sony's that is returned, we get this one the most" My response to that was "Awesome. I'll just get the Samsung instead!" Issue with it was it would freeze during the initial setup, and the only way to progress was to turn it off and turn it back on again. Once I finally made it to the end, I checked for a firmware update with no luck...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkP, we're sorry to hear that you had returned your SONY unit. It is recommended to check if the issue persists after completing the initial setup. Making sure that you have a stable internet connection also advisable. You can either skip the update and perform it at a later time by selecting LATER or update the software during the initial setup by selecting UPGRADE NOW. If you select UPGRADE NOW, the update will begin downloading.
We have our support team that always happy to assist.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you in the future.
We hope you reconsider SONY again.
Sincerely,
~Earl
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good. The IPS panel that Sony decided to use for this TV makes the color black appear as gray. It was very disappointing, Get the Samsung Q70T instead, or spend a little more and get the Samsung Q80T. The are both much better than this piece of crap
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, Thank you for choosing and purchasing our Sony X880H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. It is recommended to adjust the [Black level] and [Black adjust] in [Brightness] settings to enhance the black in images for stronger contrast and the picture black level. You may check the link below for more information:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_03.html
We have our support team that always happy to assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Cons mentioned:Sound
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in a week it updated and lost sound and to much green could not fix it so don't buy it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Badwill, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may follow this link to better isolate and fix the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00023579
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
POOR QUALITY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV ISN'T ANY GOOD AT ALL...IT COMES ON AND OFF WITHOUT ME EVEN USING THE REMOTE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MINMIN, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit turning on and off by itself. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00114471
Please make sure the TV has the latest sofware:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00028577
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had light leakage on the bottom right of the panel. Not worth getting an edge lit tv in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dtn4, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00030311
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv trying to upgrade my Vizio and it was a mistake. Tv would turn off and the led in the middle would blink. I contacted Sony about it and they just told me to troubleshoot it. After that didn't work I reached to them again and I was ignored. I've never had an issue with my previous TV VIZIO. Never will I buy a Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Djay,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened. This is not the experience we want you to have and the level of customer care we provided.
We’d like to get in touch and check on your TV and see if you’re in need of a replacement.
The brand new unit has a 1-year limited warranty. Regarding the no picture issue with this TV. Please try perform the following troubleshooting steps to isolate and resolve this issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00153674
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Just to get a TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the only available 65" TV. It's a Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NotmyTV,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear that this was the only 65" available in the store. Please check our website for more 65 inches TV available in the market. https://www.sony.com/electronics/tv/t/televisions?screensize=153to178
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought This tv as an open box and we’re so excited but we brought it home and immediately it started having a screen problem so we ended up bringing it back and buying a Hisense quantum tv which we love!
No, I would not recommend this to a friendTV gone bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bright flash will occur when I'm watching TV. It also shut off completely on it's own. Geek Squad came to my home to adjust the volume to sync with my TV and the problem could not be adjusted or fixed. Not to happy at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi movieguy,
Thank you for choosing and purchasing Sony X800H Ultra HD TV.
We apologize for the issues you are experiencing with the TV. This is not the experience that we want you to have and let us make it right.
For picture-related issue:
Kindly turn the TV off, unplug it from power for 2 minutes, plug it back in and turn it on after.
Check if the issue is happening on all Sources or if the connected device causes the issue.
For TV turning off by itself:
Make sure that the Software is up to date
Check if the power cord is firmly connected and that it is plug in all the way to the wall outlet
Check if the Timer is turned on.
Sincerely,
Chris
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv keeps turning on by itself. It is so creepy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2020, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may follow the link below to isolate the issue"
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00032613
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Poor service
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has not worked properly since purchase, geek squad has been out numerous times cant fix the issue and no one is willing to correct the issue for a senior citizen. very poor service all around.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your television. This is the experience we don't want you to have. We need to know more about the issue on your TV. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Used to be good, but poor quality and support now
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in 6 months! Called support 5 times, left voice mails. It over a week and haven't heard from anyone back yet. Sony used to very good, but it looks like it no different than the cheap one!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi vik8bb,
We regret to hear that you're having an issue with this TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. The brand new TV comes with a one-year manufacturer's limited warranty. Let me know more about the issue of the TV so we can assist you further. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay