Customer Ratings & Reviews
- Model:
- XBR65X800H
- SKU:
- 6401050
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 65" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the clarity and sharpness of the picture, while others appreciate the simplicity of setting up the TV. The TV's color reproduction is also highly praised, with customers describing it as fantastic.
This summary was generated by AI based on customer reviews.
Died after one week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for 2 weeks and the picture has already gone out on the TV. In the process of contacting customer service to get this resolved. Screen is completely blue. Sound and cable is fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GingerW, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.we're sorry to hear that you have an issue with your SONY unit. We would like to check your file so we can better assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
sorry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, I bought this TV. Connect to HDMI 1, will not set up, Checked connections numerous times. still says No Signal. Also, I get a display box, cable box is turned off. No it is on..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dojoes63, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please follow the link below to better isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00231275
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
On setting TV up, it would not work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On delivery of the Sony TV. We set it up. Turned it on, the light came on show8ng it had power, but nothing else happened.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Jims,
Thank you for choosing and purchasing our Sony X800 LED 4K Ultra HD TV.
We're sorry to hear about the issue with this television. Were you able to get through the initial set-up of the TV?
Have you connected HDMI devices to the TV? In this case, please check which input on the TV the source device is connected to.
Also please try to perform a power reset to the TV to isolate this issue by unplugging and replugging the TV after 10 seconds..
May we contact you to help? If so, please email the below information to [email protected]
or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Does not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a little over a year and went black. Worse TV I’ve ever had.
No, I would not recommend this to a friendGeek Squad service abomination
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Day after installation, no sound and cannot get to apps! No one at Best Buy is available!! Kept on hold forever and live chat agent just did not respond.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeekSquadproblems, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear about your experience with your dealer.
Please be assured we take this very seriously and continuously strive to improve our products and services. You may follow this link to isolate the sound issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00023579
For app issues, it is recommended to follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00155261
We have our support team that always happy to assist if you need further assistance. Please reach us and email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Not Impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had tv for a few weeks and the sound continues to go out... I will be contacting Best Buy to inform them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, thank you for choosing and purchasing our Sony X800H 4K Ultra HD | HDR Android TV. We're sorry to hear that you have an audio issue with your SONY unit. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV.
You may find the link below helpful in fixing the audio issue of your TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00023579
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Software Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 weeks. Software has now failed twice. Wipes out audio on all apps. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GreenbriarEd, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may follow this link to better isolate the audio issue that you're having:
https://www.sony.com/electronics/support/televisions-projectors/articles/S1F1702
If you use an HDMI® cable, or optical cable to connect your A/V receiver to your Android TV™, and if your receiver supports Control for HDMI or HDMI CEC function:
Confirm that the issue happens when you play a video or music app on your TV. Connect a different device to your receiver with an HDMI cable and verify if the issue still occurs. Make sure the BRAVIA Sync settings of the TV is On. Perform a handshake reset on the TV and receiver. Make sure the Digital audio out settings of the TV is set to Auto 2. Increase the Digital audio out settings of the TV to more than 50 decibels. Perform a force stop, clear data, and clear cache on Audio Out Services, Bravia Sync Settings, and External Input Services.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
No good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have bought a bad panel, I had a lot of issues with this. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JPL77, we're sorry to hear that you have issues with your SONY unit and you had it to be returned.This is not usually the case on our SONY products. We hope you will consider Sony again in a future purchase. In case you need assistance or have any concerns, you can email us at socialsupport@am.sony.com.
~Earl
TV install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Installers were professional, competent and mindful of all condo rules re: delivery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patricia, thank you for purchasing our SONY X800H Ultra HD Android TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Since you are happy with our TV, maybe you'd like to consider changing your star rating. Thank you for choosing SONY! ~Earl
Speakers already out!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers have already stopped working, not even a year old yet!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngieH, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with the built-in speakers of your SONY TV. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00023579
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it at all. Picture quality is not good at all. And the tv is 64 instead of 65
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ross, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. The screen size of this unit is 64.5 inches (measured diagonally). Were sorry to hear that you have an issue with your SONY unit. You may follow these links if you have picture quality issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00173823
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-02.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound keeps cutting out. No satisfaction from Sony or bestbuy. Don’t deal with either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, thank you for choosing and purchasing our Sony LED 4K Ultra HDR Android TV. We’re sorry to hear that you are experiencing some audio issues. We’d love to help you troubleshoot your problem by isolating your connection. If you are using a soundbar or receiver, please make sure the cables are properly plugged in. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Picture quality
Sony bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been great. I’ve had it for almost 4 years now. Picture quality is great for the price. My only challenge is that once in while(maybe once in 3 months), the TV would restart itself. Besides that, it was a great buy
I would recommend this to a friend NO PEACOCK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CANNOT GET PEACOCK.VIZIO CAN , WAS NOT TOLD BY SALESMEN
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RICK, thank you for choosing and purchasing our Sony LED 4K Ultra HDR Android TV. We're sorry to hear that you have an issue with your SONY unit. Many of the existing apps from the Google Play store can be downloaded to Android TV. There are several hundred apps already available with a consistent flow of new apps being released for the Android TV platform. The Google Play store opens the door to many apps you may already be using on your mobile devices. The availability of Android TV apps is different depending on the country or region where the TV is being used.
You may try to get the said app from the Google Playstore on this TV. Please check this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00147386
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Picture quality
Great picture and apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. Lots of apps included.
I would recommend this to a friend - Pros mentioned:Picture quality
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful picture quality. The remote is easy to navigate without having to look. My only quip are the tv stand legs. I wish the stand was in the middle instead of on the sides.
I would recommend this to a friend - Pros mentioned:Picture quality
Great for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good 4k television! I can’t sing its praise enough. Especially for the price!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal TV! Needed a new TV during these times of quarantine so I can binge and catch up on my streaming shows! Decided to go with the Sony and I never looked back! Amazing picture quality, I felt like I was right in front of Joe Exotic when he was talking on Tiger King! It worked well and was smooth! I didn't have to buy any external devices. It was pretty much plug and go for me! Great buy! Good job Best Buy and Sony!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Love this TV and I'll tell you why.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is huge, and was easy to set up, it does most of the work for you. I cut the cable almost 3 years ago and have been streaming via firestick and other android devices, this TV has it all built in, and it's based off of Android, and not Roku like most TV's I was looking at. I have been a SONY guy for many years, and they didn't fail to impress me with this unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGJamieson, We are glad that you love your new Sony TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for trusting Sony! -Vincent
- Pros mentioned:Price
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good tv for a good price Would buy again yes
I would recommend this to a friend