Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1219 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the 65" Class X80J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, and affordable price. Many users are impressed with the vibrant colors and crisp images, while others appreciate the user-friendly interface and hassle-free installation. However, a few customers have encountered minor issues with the remote control and internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,219 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Satisfied Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and sound. Sony delivers as usual

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlisle1, Awesome! That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Is 65" too much?

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this TV. Great picture and perfect size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorisong, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 65" Television

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Sony 65 inch television. It's picture is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linda, Wow! Good to hear that you love the picture of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Great TV! Easy to Use! Well worth the money!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Smart Google TV has been a great purchase for us!It literally offers all of our streaming services in one place, even allowing us to do away with some streaming boxes. The user interface is easy and simple to use. Would definitely buy it again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi colbymoss, We're looking forward to your next purchase! Good to know that you are happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 4 out of 5 stars

    Pretty good tv.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good tv so far, I put that I don't want to set it up with my Google acct just regular tv, but it keeps saying it's updating and stuff. I also have a 3-point audio/video adapter b/c there is no hookups on the tv and it won't let me play my Wii; says it's not hooked up. Picture's good and sound good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mandz, Thank you for the inquiry. During the initial set-up, you can Skip Sign-in to Google. You can enjoy some functions on your Google TV device without a Google account. You can watch TV programs and enjoy all Sony apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG). In addition, certain functions, such as the Google voice search function, Chromecast built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store. Check the Google Privacy Policy and Terms of Service for additional information. You can check the BRAVIA TV Connection Guide for more details: https://www.sony.com/electronics/support/articles/00231150.

      The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing BRAVIA X80J LED TV. Jay Sony_US

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice tv for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv for the price. Good budget tv to get 4K...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobA, We're glad that you are happy with your purchase! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your review! Jay Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Number of inputs are more than sufficient

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Everything is self explanatory.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Troy, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for sharing your review! Jay Sony_US

  • Rated 5 out of 5 stars

    Solid Place for TV shopping. See it to believe it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Helpful assistance from Luis. Looked and shopped on line but nothing can replace walking into the store and seeing the options and making the choice. 10th TV I have bought always from Best Buy for this reason.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coop, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid, and easy to use and set up. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamerboi, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Wallmount new Sony

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek service was very efficient and professional. The techs took care with the installation of the wall mount and the wiremold installation. Care was taken to make sure the viewing height and and wire concealment were done correctly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi geeksdoitright, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great Purchase at Best Buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The turntable is still in the box it came in. Ian, Don, Taylor, Ashley, Brandon, Sarah, and Josh all helped me find what I was looking for. The turntable looks good in the box, but will it function as such in the future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uglyman013, We're glad that you are happy with your purchase! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 4 out of 5 stars

    Great TV for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has great response to streaming content and sharp colors and very vivid details with 4K however not much content yet available where we are to take advantage of the capability of this model, hopefully that changes soon. Sound quality is what was expected given the speakers are down firing, so works well with home theater setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi audiophile, We appreciate your feedback on this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv my tv! Great picture easy to use screen size great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lwolfe, We're glad to hear that you love this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has a great quality picture, sound and easy to install

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Value, We are thrilled to hear that you are enjoying the great picture and sound quality, and easy setup for your new Bravia LED 4K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Buy is the best!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a TV and a Computer and love them, got the warranty, Best But set everything up had great workers, Seth, and his helper did the TV!! Paula did our computer She is so good at this she should have a promotion !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marty, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Parents Love It

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped my parents order the TV. The first one had issue with Netflix crashing but BestBuy did an excellent job with replacing it with a brand new one without issues. Would recommend to anyone looking to buy a TV within the same class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralph, We regret to hear that they replaced the first TV. We apologize for any inconvenience. Good to know that the TV works without any issues. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for the love and for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Picture is Awesome, but...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is Awesome but there are some things that are frustration. It won't stay hooked up with wireless internet and not compatible with Xfinity app so I can't get my cable on it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HadtoHaveGoogle,

      We're sorry to hear about this issue. We apologize for the inconvenience.You can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets. Refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00150371

      To isolate the connection issue of the TV, please follow the troubleshooting steps from this link:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00127011

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X80J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Best Buy & Geek Squad - a winning team!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After relocating from Arizona back to the Pacific NW, the first thing on our agenda was a trip to Best Buy for a TV. We’d dealt with them in Arizona & knew the service would be excellent. They didn’t let us down!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GloriaKorsmo, It's nice to hear that you were assisted well by our local dealer. We hope that you also liked your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase. Vincent Sony_US

  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone at the Waterford Ct store I came in contact with to take of my recent purchases especially all the appliances and making sure I purchased items that I could get in stock were fantastic. They were are a great group!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greatservice, We are glad to hear that you were assisted well by our local dealer. Thank you for sharing your feedback. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for your purchase. -Vincent Sony_US

  • Rated 5 out of 5 stars

    Incredible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE OUR NEW TV! Service was great they didn’t pressure us for any additional charges helped us with it out to the car and everyone was so helpful and the deal on the television was incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, We're glad that you love this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay Sony_US