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Customer reviews

Rating 4.6 out of 5 stars with 1219 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the 65" Class X80J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, and affordable price. Many users are impressed with the vibrant colors and crisp images, while others appreciate the user-friendly interface and hassle-free installation. However, a few customers have encountered minor issues with the remote control and internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,219 reviews
  • Rated 5 out of 5 stars

    All went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was great. Geek Squad was great with insulation! Would definitely recommend them again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, That's great! We're glad to hear that! The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek squad were awesome and very professional. Perfect install and mount to wall 55"

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sheila, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes great tvs, this one is no exception. We had great direction and advice from our salesperson.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliG, Awesome! We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony it’s the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, couldn’t go wrong with Sony this the second Sony we bought and we are happy to choose that

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cocodame, Awesome! We're glad that you are happy with your purchase! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 4 out of 5 stars

    Nice but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV but user interface was not for me. I went to Samsung because interface was more intuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for taking the time to review your X80J TV. We value your input regarding the user interface. Sony takes into consideration all feedback to improve the performance and quality of our products and services. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. It's good to know you appreciate the overall performance and features of this TV. With X80J, you can enjoy all your favorite Google TV entertainment in glorious 4K HDR with the high color, contrast, and clarity of BRAVIA. Thank you for your feedback. -Jess Sony_US

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good ! haven't had any issues except for occasional crash during updates but i think it's ok

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeneralHodl, Awesome! Glad to hear that you are happy with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. -Carl Sony_US

  • Rated 3 out of 5 stars

    Not good enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great tv. But the android system still not perfect. You need to restart the tv to watch the youtube or other the kind the live video app. And the price just going crazy. I got the $999. Around 03/30/2021. Not even over 20day yet. Price just dorp off to $899. This is insane. Wish i can match the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thank you for the feedback on your experience with your KD65X80J. Please make sure that the app is up to date. Also, please let us know if you're getting an error message when you're trying to access an app. please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

      Enjoy a 4K HDR smart TV experience with natural color and clear sound. The powerful X1 4K HDR Processor reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Wife wanted a new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very friendly, knowledgeable and talked my wife into buying a tv and sound system. Who was I to argue!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      We appreciate your 5-star review of the TV. We hope you also enjoy the amazing features of the KD65X80J TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Geek Squad tech ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xuyen Diep was great! He was professional, knowledgeable, helpful and just generally great!! Thank you Sing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THANKS, That's great! We're glad to hear that you are happy with your purchase! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    65 Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was great, the installers did a great job, very considerate of the time they were here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wayneomay, We appreciate your time sharing your feedback. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution is fantastic, the services from the device work well with my google, apple, and Alexa products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kiana, We're glad to hear that you appreciate the resolution, apps, and features of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Super Bowl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was right for a TV give away at my work we were giving this a way as a super bowl prize.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChadF, Amazing! We're pleased to hear that you like your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    OWNER OF THE HOUSE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE INSTALLERS WERE GOOD, EXCEPT THEY BROKE MY FRONT DOOR GLASS OUT, BUT THEYM SAID THEY WOULD PAY FOR REPAIRS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi madcustomer, thank you so much for the 5 Star review. We are so sorry to hear about what happened. To best assist you with your concern, please contact Best Buy support so they provide you more details.

      For the X80J, enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    GEEK DELIVERY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for a good price. The geeksters also suggested other areas of concern for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrBob,

      Great! We're glad that everything was handled professionally. We hope you also enjoy this amazing TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My florida tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people that helped me in there especially the Assistant manager very patient and helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tvcordforflatscreen1, Awesome! We're glad that you are happy with your purchase! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. The google aspect doesn’t always match up with Roku.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sales and delivery went well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales help was very good- knowledgeable and customer focused. Delivery went well. I had issues after that when I could not get out of promotion screens. Or it said no signal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatS, That's great! Good to know you had such a wonderful customer sales experience. If the TV shows no signal, please make sure to select the input from where your device is connected to. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    TV set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician was professional, good nature, calm, and friendly. ready to address any of my questions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ruth, we're glad you had a great experience with your dealers. We hope you like our newest product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great deal I JUST GOT OFF THE PHONE WITH MY FRIEND AND NOW THEY ARE WORKING ON GETTING THE SAME ONE

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv in the living room and does not disappoint. I get compliments on it all the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noname, We're glad that you like this BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for sharing your review! Jay Sony_US