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Customer reviews

Rating 4.6 out of 5 stars with 1219 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the 65" Class X80J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, and affordable price. Many users are impressed with the vibrant colors and crisp images, while others appreciate the user-friendly interface and hassle-free installation. However, a few customers have encountered minor issues with the remote control and internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,219 reviews
  • Rated 4 out of 5 stars

    too quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed more set up and operation information seemed was all to quickly delivered and not much explanation given.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good or okayish kinda TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is good, but sometimes movies on services like Netflix, etc also appear pixelated.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rajk, We're sorry to hear about this issue. We apologize for the inconvenience. Please refer to this link to isolate this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/S1F0526.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X80J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Sales

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesperson was great. Very knowledgeable and a great help

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Item, Good to know you had such an excellent shopping experience! And thank you for purchasing the X80J. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and customer service and attention was excellent!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi patb, thank you so much for the 5 Star review. We are thrilled to hear you are satisfied with the incredible customer service of Best Buy.

      We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you so much for your feedback and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Lots of help from customer service staff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dragonlady4, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the exceptional quality of your new X80J and the excellent customer service of Best Buy staff.

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you so much for purchasing our X80J and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Nice Tv Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality still haven't figured out how tonwork ll the features, but overall a good tv and a great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoda, Thank you for taking the time to review the X80J. Please check our Sony eSupport website for a help guide, reference guide, and operating instructions.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j
      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still in boxes waiting for opening in my new home next month

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karim, thank you so much for purchasing our X80J! With X80J, you will able to enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      We are looking forward to your positive review once you open it in your new home!

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable squad member, Very good experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jthjr2, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for sharing this feedback! Jay Sony_US

  • Rated 5 out of 5 stars

    Very good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vey beautiful screen. Easy to navigate have lots of apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eagerer12, We are happy to hear that. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase. -Vincent Sony_US

  • Rated 5 out of 5 stars

    65” Sony TV and sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful. Happy with the purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anon, Awesome! We're glad to hear that you are happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice…………………………………………………………………………………………………………..Nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, Thank you for taking the time to review the BRAVIA X80J LED TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the best tv ever and for a great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joe10, we're glad you like our newest product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV with one exception. I am having some difficulty adjusting the black level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sidglimmer, Great! We're thrilled to hear that you love your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    T. V. geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Geek squad!strongly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught it on sale…it’s a great tv like always Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with a SONY TV... 2nd one in my household!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      Wow! We can’t thank you enough for purchasing two! We are glad you are happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you again for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Sonic TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sonic TV I bought is being amazing so far, no issues. Overall experience so far is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    65 inches sony tv.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am glad that i purchased this tv from best buy was a very good deal plus very satisfied with my tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 65inchestvataverygoodpric, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great after bad experience at store about open box

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trkyrcn, We're sorry to hear about what happened. We apologize for the inconvenience. We're glad that you chose this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, poor sound....not everyone wants a separate sound system...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DLJ41, We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Also, can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for sharing your review! Jay Sony_US