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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1397 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,397 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    1st big TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is awesome! Kids love it! No issues. Awesome futures. Picture and sound is great especially with all of the Cartoons we see.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaisyS, Perfect! Thank you so much for giving the product a perfect rating! We really love to hear you are having an enjoyable experience with your X80K LED 4K Ultra HD Smart Google TV. It's amazing to know you like the exceptional picture and sound quality. We always strive to deliver the best picture and sound quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv that we purchased is great! The Geek Squad (Sean) and his partner did a good job setting it up and explaining how to operate it. We LOVE BEST BUY!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LonnieM, We are glad that you like your Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has amazing crisp resolution with minimal to none delay inputs and HDR colors are very enhanced!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating and review, AbrahamA. We're truly happy to hear your purchase went well and we've matched your expectations with your new Sony X80K 4K LED TV. Your satisfaction with the stunning 4K HDR picture and amazing performance of your TV are greatly appreciated. Good to know your investment is worth it. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great addition to the living room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concern about this tv for the size and how to mount it on the wall. But the mounting was easy and the picture is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertS,

      Amazing! We are truly delighted to hear your satisfaction with the ease of installation and exceptional picture quality of your KD65X80K. With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! The customer service was excellent and I purchased the right product because of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BruceG, Thank you for your awesome review! We are glad to hear about your awesome shopping experience! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Brutis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for the Sony 65" X80J (bought on 8/3/21) do to the fact that the Best Buy Geek Squad came out to check the old TV & said my screen was going out & the only way to fix it was a new TV. So only 2 years on the first TV hopefully this one will last much longer!! (Only in house 49 days) The only saving thing about this is we bought a 5 year warranty with Best Buy to get all this for free more or less & since I am a Total Tech member the installation & removal was free too!!!! To this point this TV is a 5 stars but give it two years or so and then ask me again....... In the stars below as of now 5 stars all around but like I said give it 2 plus years and check with me again. So I will give you the stars on the first TV instead. Would I recommend?? As of NOW.....But like I said check back with me in 2 years or so!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brutus, Thank you for taking the time and review our Sony TV! We are glad to hear that you are enjoying your new X80K TV that is a replacement for your older TV model. With the X80K, enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!  -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this Tv for my garage, me and my wife are happy with it great for fight nights!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewCaney,

      You made the right choice! We're glad that you and your wife are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Bought it on black Friday sale to replace a Samsung TV and this Sony has by far a better picture quality and color and overall a better viewing experience! Great TV on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny, That's awesome! Choosing this TV will definitely be worth it. It's really amazing to hear you're very satisfied with your purchase and you're enjoying the exceptional 4K HDR picture of this X80K LED 4K Ultra HD Smart Google TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers went out of their way to install the TV and a sound bar and surround speakers We are very satisfied with the TV , equipment and service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnM, We are glad to hear that you are very satisfied with your Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Tv! I like the sound and picture quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValeriekateC, That's fantastic! Your satisfaction with the excellent quality and overall performance of your Sony X80K are greatly appreciated. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65” and the Geek Squad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a beautiful looking screen, the colors are fantastic, I’m very Satisfied with the TV, PLUS the Geek Squad setting it up. I highly recommend using the Geek Squad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Thunderball! We're glad that you are impressed with your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY! ~Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does meet my expectations, everything looks so bright it has a really good resolution and the sound it's great, definitely a made the right choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTV, Thank you for the 5-star rating! We're glad you like the brightness level, resolution, great sound quality, and overall features of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, picture perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, picture perfect! The resolution is far superior to our old set. And the sound quality is superb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeMe0212, Thank you for sharing this amazing review of your 65" X80K. We're glad to hear you appreciate the superb picture, sound quality and good to know you've seen the overall improvements of this TV over your previous TV. Thank you giving the product a perfect rating! -Enjoy! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bedroom tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beautiful picture, so happy I went with SONY, the colors and clarity are amazing. I had a 55" but decided to upgrade, glad I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebraS,
      Terrific! This is definitely a great choice for a TV upgrade. Nice to know your satisfaction with the amazing picture, colors and clarity with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony First Choice for Quality and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful vibrant color, great sharpness and contrast. Ultra thin screen. First choice for quality and price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LabLover, Thank you for this fantastic feedback! We're extremely happy to hear you love everything about your Sony BRAVIA X80K. It's wonderful to hear your purchase went well and this amazing TV delivers exceptional 4K HDR picture and great performance. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. The only downside is the sound. speakers aren't the best on certain shows.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyaT,

      Thanks for sharing your honest review. Your feedback regarding the TV speaker audio is extremely important to us and is very much appreciated. Designed to complement the sound quality and slimness of the TV with its unique new shape, our X-balanced speaker drives movies and music with clear sound. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. For more information on how you can enhance your listening experience check the Adjust Sound Settings on your Google TV. The sound quality may improve if you change it in [Sound] under [Settings].

      Despite your concern, we're happy that you like the amazing picture quality and overall features of this TV. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having cable the tv has a good picture on my small indoor antenna a good product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Mikey! We're thrilled to know that you're having an enjoyable experience with your KD-65X80K, especially when using with your antenna and watching over-the-air TV. Thank you very much for your purchase and for choosing the best brand, Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good buy smart the right size and is very good quality picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, MogosH! Thank you for sharing such a wonderful shopping experience. We are delighted to hear that you are very satisfied with your purchase and you are enjoying the excellent picture quality of the TV. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality! Great sound at a great price. This is my second time purchasing this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MINAMAMA, Awesome! Thanks for purchasing another X80K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear you are enjoying the incredible picture, amazing sound quality, and overall performance of this TV. It sounds like we hit the mark with the X80K. Thank you so much for your purchase and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the TV. Its bigger than you would expect once you take it home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TateE,

      Thank you for the purchase! We're glad to hear that you like the size of the TV. Thank you for choosing Sony!

      -David Sony_US