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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1397 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,397 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV and price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv and you cannot go wrong with a Sony. Great price and the clarity and sound is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyT,
      Thank you for your purchase and for trusting Sony. We're glad that you are pleased with the audio and image quality of your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to replace our LG and doing an in store comparison, the sharpness and colors on this Sony were a lot better than LG, in our opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HBIRD58, we're glad you like our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv got this one when we returned a damaged one. Great picture and sound would definitely buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ByronD, Thank you for your feedback and offering a fantastic rating on the product! We are thrilled to hear about your excellent experience with your new Sony X80K TV! It sounds like we hit the mark with the X80K. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65" Class X80K Series LED 4K UHD

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very helpful and directed me towards this TV after telling them my needs. Picture is amazing and works great with a PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DJTh, Great! We're glad you had an amazing shopping experience and good to know you're enjoying the amazing picture quality and it works seamlessly with a PS5. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv it’s very good great and good quality very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeeee, we're glad that you are enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love loved this tv! The picture the quality the sound all was Amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmandaA, That's awesome! Thank you for this wonderful review of your KD-65X80K. We are happy that you love the smart Google TV features, outstanding picture, and sound quality this TV delivers. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It's a Sony and that's no boloney.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works good. I am old and it didn't come with written instructions. Or a tutorial of how to access all the features. I still haven't figured out how to get closed captioning on regular tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveR,

      That's amazing! We're really delighted you're happy and satisfied with your purchase. Get the most out of your TV through the Help Guide and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. For more information, please refer to the BRAVIA usage tips page on the link below.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00291490

      To display Closed Captions on the TV screen, visit this helpful link: https://www.sony.com/electronics/support/articles/00244799

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a secondary tv ( basement ), it seem to meet out needs considering the short time we have used it. Watching a Plasma to this is by far a more enjoyable experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyK,
      Awesome! We're happy to hear your new TV perfectly suits your needs and expectations. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Google Tv Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy and I love my tv. This is my second one. Both gentlemen who assisted me did an awesome job mounting it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DawnW, We are happy to hear that you love your Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv it has a great picture and it’s size tv and it’s amazing tv to have I would recommend this tv to everyone it’s a must have tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shortydowop, we're glad you love the picture quality of our product! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the colors and skin tone the Sony X80K gives me. Also the sound is great no need for a sound bar. The price was very good also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VernonA, We are glad that you love the colors and skin tone your Sony BRAVIA X80K gives you. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for Bright Light rooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sharp picture...really good in bright light. Sound is not so great...ordered a sound bar to compensate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH, It's wonderful to know that you appreciate the picture quality of the X80K TV. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your awesome review and for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this tv because it was on sale & we did not regret it. It has good picture quality but would recommend a sound bar to improve audio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bernadette, we're glad you like the picture quality of our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Scott

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Tube videos are clearer sound better had a Vizio that crashed after 4 years. This tv blows it away

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottA, We are happy that you now have a great smart TV with excellent picture and sound quality. You chose the best TV brand this time. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best purchase I’ve made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I’ve made this year I really like this TV great picture sound one of the Best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErnieB, You made the right choice upgrading to the Sony X80K! We're glad that you like the exceptional picture and sound quality of the TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gene

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the quality of the picture and sound. I have no issues so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, GeneT! We're thrilled to know that you're happy with the amazing picture & sound quality of your KD65X80K. Thank you very much for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and nice graphic, but was defective after the return period. Reached out to SONY back and forth multiple times, and finally got a replacement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonS, While we're glad that you like most of the features, we regret to hear that you've had experienced some issues with the first BRAVIA TV that you received. Glad to know everything has been taken care of. We hope you continue to enjoy the new replacement TV. Should you need more assistance, please feel free to contact us here. Thank you for all your inputs. Regards, Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It was gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my godson and his girlfriend for a. .housewarming gift. I did get yo watch t.v. at there house for christmas eve and pictures was very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeswas,
      Wow! This is definitely a great housewarming gift for your grandson and his girlfriend. Nice to know you like the amazing picture quality of the X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. First Sony always had Samsung. Might have to stay with Sony from now on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieD, Thank you for this amazing review of your first Sony BRAVIA TV! We're really glad to hear that you are enjoying the superb 4K HDR quality, smart Google TV features and very good performance of the TV. You chose the best TV brand! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service experience,very easy .tv quality it’s excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raphael84, it is nice to know that you had a great experience with your purchase. Enjoy your new TV! Thanks for choosing Sony! ~Earl Sony_US