Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
Best Buy is number 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has been my electronics store for 20 years plus years and I have always had an outstanding relationship with their products and personnel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldKimble, Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase and you are enjoying everything about this great TV. Thank you for purchasing the 65" X80K and for choosing Sony! -Jess
- Pros mentioned:Picture quality
Meh!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No wonder why they don’t let you hear the sound in the store because no one would buy it. The sound is very tinny and to much treble No matter how you adjust the equalizer. I really didn’t wanna have to invest in a sound bar but I think I might if I choose to keep it. And certain items don’t show up against a blue sky or a gray sky. They just disappear such as a golf ball going across the screen in the sky or a light pole with lights on it disappears in the sky. Also, if you said it to a darker setting you get black spots in the corners. The picture is great for streaming but not so good for old shows. Overall cartoons look great so maybe it’s more geared toward the kids/family room. For the main TV of the house I would’ve chosen otherwise had I known. Actually, I’m not 100% sure that I’m keeping it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happyshopper,
Thank you for sharing your honest review. We're sorry to hear about the issue of your TV. We appreciate your feedback regarding the sound quality and picture, especially when watching old shows/programs. Designed to complement the sound quality and slimness of the TV with its unique new shape, our X-Balanced Speaker drives movies and music with clear sound. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you.
The sound quality may improve if you change it in [Sound] under [Settings].
Press the HOME button, and select [Settings] — [Display & Sound] — [Sound] — [Sound mode], and adjust [Sound mode] or [Sound customization].
If you are watching from an external output like a cable box or your Blu-ray, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High-Speed HDMI Cable(s) that supports speeds of 18 Gbps or more. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service.
We do have good information on how to experience high quality picture with your 4K TV on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Helpful but not pushy salesman, which was helpful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people at Best Buy let us look and told us various good points about different tv’s, but didn’t put pressure on us to buy. That gave us an opportunity to come home and do more research. We feel like we bought what we wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargieK,
You made the right choice! We're glad to hear you had a great experience with our customer service representative. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
-David
Worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected it to be. Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Franco! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony X80K. It's wonderful to hear it meets your expectations and you are enjoying the excellent picture quality. We really appreciate the recommendation. Thank you so much for your purchase and for giving the product a perfect rating! -Jess
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awesome, i love it, the screen is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, DenysA! We're thrilled to know that you're having an enjoyable watching experience with your KD-65X80K and you love everything about this great TV. Thank you very much for your purchase and for choosing the best brand, Sony! -Jess
- Pros mentioned:Picture quality
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture, worth the money. Easy to set up & got rid of my roku.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR, we're glad you like the ease of setup and picture quality of our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is very good also im happy about customer service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hussain,
Thank you for your inquiry! We're glad to hear your great customer service experience and how much you like the amazing picture quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money is met I highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HassanK, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Happy at Last!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far … works very well! Am pleased very much with it!! Geek Squad set-up went flawlessly!!! In hindsight … perhaps should have purchased next size up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterS, That's awesome! We are extremely pleased it suits your needs and you're enjoying the excellent picture quality of your new BRAVIA TV. Glad to know everything has been taken care of. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
First purchase 65inch no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly first time getting a 65inch tv and in love with it. The graphics are unbelievable and sound. I have no regrets fully recommending
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaritzaR, Awesome! Thank you for this amazing review of your 65" X80K. We're thrilled to hear you are enjoying the excellent picture and sound quality of this TV. We always strive to deliver the best picture and sound quality with our TVs. Glad to know your investment is worth it. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Ease of use
Huge upgrade. Great TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goregeous display, deep colors, crisp. easy to navigate menus, connectivity to android products A++ Sound is good, we have a surround sound system that took awhile to figure out how to connect. But thats user error. And older optic cord equipment. Newer BT systems likely connect instantly. Dislike the extra steps to purchase Amazon Prime videos, a new connectivity issue for google. Previously, in Amazion app purchasing was much smoother and streamlined. Now Android users need to log on via computer to make Amazon purchases. Google TV has the same videos often at a similar price range, so that is probably why. Wish I could organize the apps a little more. But all the ones I need and use work very well. Over all it a huge upgrade and I love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adorkable, we're glad you love your purchase! We understand your feedback regarding Amazon Prime. You can check this link when setting up the said app:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00230347
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl
Tvs is a good buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Lighting is good and color dynamics is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximiliano, Perfect! Thanks for this amazing review of your Sony X80K! We're so happy that you like the amazing performance, rich and vibrant colors this TV delivers. Thank you for choosing Sony! -Jess
Best TV bought;
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its big enough, without being too big, it makes watching everything very enjoyable; Me and my partner love it; Our cat loves it too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
Thank you for the 5-star rating and we're glad to hear that you're enjoying your new Sony TV. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, not top of the line but great picture and smart features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blahblahblah1111,
Thank you for the review. We're glad you like the picture quality and smart features. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
Regards,
David
Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again I am so happy that I allowed the very knowledgeable staff to guide me in this most recent purchase. I could not be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamC, That's awesome! You definitely made the right choice with this TV. We are thrilled to hear about your amazing experience so far with your new X80K LED 4K Ultra HD Smart Google TV. It's also great that you were assisted professionally. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing such a wonderful shopping experience! Enjoy! -Jess
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! The customer service was excellent and I purchased the right product because of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BruceG, Thank you for your awesome review! We are glad to hear about your awesome shopping experience! Thank you for choosing Sony! -Carl
Great tv and great service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for gaming. Best Buy pickup is so easy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxA, Thanks for sharing such an excellent shopping experience. We're happy to hear those positive remarks. It's good to know that you like the amazing features, impressive picture quality, and overall performance of your Sony X80K. We agree that this TV is great for gaming or watching your favorite movies. Thanks for choosing Sony! -Jess
Great Tv for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has amazing crisp resolution with minimal to none delay inputs and HDR colors are very enhanced!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating and review, AbrahamA. We're truly happy to hear your purchase went well and we've matched your expectations with your new Sony X80K 4K LED TV. Your satisfaction with the stunning 4K HDR picture and amazing performance of your TV are greatly appreciated. Good to know your investment is worth it. Thanks for choosing Sony! -Jess
- Pros mentioned:Picture quality
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||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDYX,
Thank you for sharing your great experience so far with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
1st big TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awesome! Kids love it! No issues. Awesome futures. Picture and sound is great especially with all of the Cartoons we see.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaisyS, Perfect! Thank you so much for giving the product a perfect rating! We really love to hear you are having an enjoyable experience with your X80K LED 4K Ultra HD Smart Google TV. It's amazing to know you like the exceptional picture and sound quality. We always strive to deliver the best picture and sound quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess