Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. A little glare. Need to make sure Internet is up to speed to receive proper 4K view. I'm thinking about buying another one in a different size!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleT, We are happy to learn you are overall pleased with your purchase! If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess
Im enjoying my new sony tv and sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that i wasn’t pressured to buy the tv i was able to shop around check out other tvs price match and quality match before making my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycustomer24, we're glad you like your purchase! Thanks for choosing Sony! Enjoy your new TV! ~Earl
- Pros mentioned:Picture quality
I have NO idea what you are asking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine. The installer did a great job and showing us how it works.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKBk, we're glad you like your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl
Pat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Delivery was flawless and they were able to set up the tv and dvd without a problem Workers were prompt and courteous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaR, Thank you for the 5-star rating! We're glad you had an excellent customer service experience. Thank you so much for choosing the Sony X80K and for taking the time to share your positive feedback. -Sam
- Cons mentioned:Black level
Meh!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No wonder why they don’t let you hear the sound in the store because no one would buy it. The sound is very tinny and to much treble No matter how you adjust the equalizer. I really didn’t wanna have to invest in a sound bar but I think I might if I choose to keep it. And certain items don’t show up against a blue sky or a gray sky. They just disappear such as a golf ball going across the screen in the sky or a light pole with lights on it disappears in the sky. Also, if you said it to a darker setting you get black spots in the corners. The picture is great for streaming but not so good for old shows. Overall cartoons look great so maybe it’s more geared toward the kids/family room. For the main TV of the house I would’ve chosen otherwise had I known. Actually, I’m not 100% sure that I’m keeping it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happyshopper,
Thank you for sharing your honest review. We're sorry to hear about the issue of your TV. We appreciate your feedback regarding the sound quality and picture, especially when watching old shows/programs. Designed to complement the sound quality and slimness of the TV with its unique new shape, our X-Balanced Speaker drives movies and music with clear sound. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you.
The sound quality may improve if you change it in [Sound] under [Settings].
Press the HOME button, and select [Settings] — [Display & Sound] — [Sound] — [Sound mode], and adjust [Sound mode] or [Sound customization].
If you are watching from an external output like a cable box or your Blu-ray, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High-Speed HDMI Cable(s) that supports speeds of 18 Gbps or more. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service.
We do have good information on how to experience high quality picture with your 4K TV on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Helpful but not pushy salesman, which was helpful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people at Best Buy let us look and told us various good points about different tv’s, but didn’t put pressure on us to buy. That gave us an opportunity to come home and do more research. We feel like we bought what we wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargieK,
You made the right choice! We're glad to hear you had a great experience with our customer service representative. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
-David
- Cons mentioned:Connectivity
Review of my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lovely product just working in my Wi-Fi problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamealaC, We're sorry to hear that you're having Wi-Fi issue with this BRAVIA X80K LED TV. We apologize for the inconvenience. To isolate the issue please restart the TV and the router.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00151038
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is very good also im happy about customer service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hussain,
Thank you for your inquiry! We're glad to hear your great customer service experience and how much you like the amazing picture quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought sony tv 9yrs ago and was getting new service at my home and did not know my sony was not smart tv i bought new sony smart tv and i am happy with my new sony tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chip, Thanks for sharing your 5-star review and impressive experience with your new X80K TV. We're truly happy to hear you are enjoying everything about this TV, especially the amazing performance and smart Google TV features. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your feedback and for trusting Sony! -Jess
Great experience shopping at this Best Buy Store.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 TV'S for our new home. Salesperson recommended the Sony's that i bought because their technology is better then the brand I was going to buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobM, Thank you so much for giving the product a perfect rating! It's really wonderful to hear you are pleased with the overall performance and incredible picture quality of your BRAVIA X80K TV! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X80K. Thank you for choosing Sony! -Jess
Tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product clear screen smooth menu fast loading screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wallace, Thank you for taking the time to provide such an amazing review of your experience with the Sony X80K 4K Ultra HD Smart Google TV! We are thrilled to hear that you are enjoying your viewing experience with this exceptional television. It's wonderful to know that you find the Google TV interface intuitive and appreciate the stunning 4K HDR picture quality it offers. You truly made an excellent choice in selecting the best TV brand! We appreciate your purchase and your 5-star rating. -Jess!
- Pros mentioned:Size
Mohamed Abdalla
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size and good picture resolution, Good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedA,
Fantastic! Nice to hear you like the perfect size and outstanding picture quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
Best Buy is number 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has been my electronics store for 20 years plus years and I have always had an outstanding relationship with their products and personnel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldKimble, Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase and you are enjoying everything about this great TV. Thank you for purchasing the 65" X80K and for choosing Sony! -Jess
- Pros mentioned:Picture quality
Huge upgrade. Great TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goregeous display, deep colors, crisp. easy to navigate menus, connectivity to android products A++ Sound is good, we have a surround sound system that took awhile to figure out how to connect. But thats user error. And older optic cord equipment. Newer BT systems likely connect instantly. Dislike the extra steps to purchase Amazon Prime videos, a new connectivity issue for google. Previously, in Amazion app purchasing was much smoother and streamlined. Now Android users need to log on via computer to make Amazon purchases. Google TV has the same videos often at a similar price range, so that is probably why. Wish I could organize the apps a little more. But all the ones I need and use work very well. Over all it a huge upgrade and I love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adorkable, we're glad you love your purchase! We understand your feedback regarding Amazon Prime. You can check this link when setting up the said app:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00230347
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl
Sony TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV. I've had it for 2 years and it still work like new!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mindy, Awesome! We are glad to hear that you are happy with your Sony X80K TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, not top of the line but great picture and smart features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blahblahblah1111,
Thank you for the review. We're glad you like the picture quality and smart features. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
Regards,
David
Living room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the tv in my living room area and is good tv and perfect size
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroM, we are delighted to hear the Sony - 65" Class X80K has been an excellent choice for you! The intelligent TV processing technology powered by 4K HDR Processor X1 delivers picture quality full of rich colors and detailed contrast. We hope you continue enjoying your new TV and thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Picture quality
Xxxxxxxxxx
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDYX,
Thank you for sharing your great experience so far with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
- Cons mentioned:Connectivity
65” Sony Bravia X80K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exc. with ONE EXCEPTION: No Video in cord provided
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaskellG,
Thank you for your time writing this review. We're glad to hear you like the X80K TV. However, we are sorry but Video IN cord is not a supplied accessory of the unit.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We value your feedback and thanks again for purchasing Sony. - Kris
Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again I am so happy that I allowed the very knowledgeable staff to guide me in this most recent purchase. I could not be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamC, That's awesome! You definitely made the right choice with this TV. We are thrilled to hear about your amazing experience so far with your new X80K LED 4K Ultra HD Smart Google TV. It's also great that you were assisted professionally. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing such a wonderful shopping experience! Enjoy! -Jess