Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
What you see is what you get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did all we were promised it will do. And that is fair enough to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GennC, We appreciate your feedback. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent
Good one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy that I purchased this TV, very clear and volume is good, picture clarity is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreamer,
Amazing! We are very glad you are enjoying the clear picture and great sound of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
No Apple TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this TV except that it needs a firestick to get Apple TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grandmaof7,
Thank you for your time writing this review. We're glad to hear you like your new TV. The KD65X80K supports the Apple TV app and Apple TV+ app. For more information on how to use these features, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00226446
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! - Kris
- Pros mentioned:Price
Great price bad quality picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking watch hdr movies and game this tv might not be for you. On the other hand it is great for tv shows and regular watching. It is a well known tv brand and its nice that sony gives its customers an affordable tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Schmidty, we're sorry to hear that you have an issue with the picture quality of our product. If you want to enjoy X80K's 4K HDR, please follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
It’s a TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tv. It works. The sound quality isn’t great.
I would recommend this to a friend- Cons mentioned:Internet connectivity
bad purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television because of the quality of the Sony brand throughout the years, the television worked well for the first few months after this, the television deactivates and activates the WiFi only creating disenchantment and discomfort when one is watching a sports program or something else It is a shame that this is the case. I have already spoken to customer service and nothing remains the same. I do not recommend this brand. It has been the worst thing I have ever had on television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosArias,
Thanks for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00133631
Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but not as good as one I bought 7 years ago which surprised me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Date,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your full expectations with the picture quality of your new TV. Allow us to help make this a better experience. The actual display may vary depending on your source, device and the content you are watching. However, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please refer to this link to adjust the picture settings and how you can enhance your viewing experience.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for purchasing Sony! - Kris
Review of my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lovely product just working in my Wi-Fi problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamealaC, We're sorry to hear that you're having Wi-Fi issue with this BRAVIA X80K LED TV. We apologize for the inconvenience. To isolate the issue please restart the TV and the router.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00151038
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Should’ve stuck with my gut
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came in wanting to buy a roku tv but the saleswoman on the floor convinced me to buy this one instead claiming that it had better quality. The quality is not noticeably different from my roku and I am pretty disappointed in this purchase given how much more expensive it was and I really do not care for this tv that much. It is okay but I should have listened to my gut and gone with what I initially wanted. The picture quality is really not that great and has some contrast issues at times. As a spectrum user it does not have the watch spectrum app that lets me watch my cable channels on my tv and all around it pales in comparison to my roku: streaming, air play, app organization, virtual remote, and not to mention I absolutely hate the googletv interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nesa,
Thank you for choosing and purchasing our BRAVIA X80K smart Google TV.
We regret to hear that you are having issues with your TV. This is definitely not the customer experience we want you to have. You can always adjust the picture quality of your BRAVIA according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. Please make sure to update the firmware of your Sony TV by following the guide here: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-01_02.html. The updates include key features, applications, bug fixes, and feature improvements. We take all user input seriously and will make sure your comments reach the appropriate person.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
TV review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the TV very much... never go wrong with Sony..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaureenM, We're very grateful for this positive feedback! It's good to hear you are enjoying the amazing features and capabilities of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
65” Sony Bravia X80K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exc. with ONE EXCEPTION: No Video in cord provided
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaskellG,
Thank you for your time writing this review. We're glad to hear you like the X80K TV. However, we are sorry but Video IN cord is not a supplied accessory of the unit.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We value your feedback and thanks again for purchasing Sony. - Kris
- Pros mentioned:Picture quality
Best Picture for the Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV on Black Friday and for 700 this is the best picture quailty and sound in have come across.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlphaCentauri20, Congratulations on your new Sony X80K! We're thrilled you like the great picture quality of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Ehhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the Buck. Believe I was paying more for the name brand. When finally got home & set up, the bottom & all four corners had dark marks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meowzy91,
Thank you for reaching out to us. We're sorry to hear some issues that you are having with your new TV. This is definitely not the buying experience we want you to have. We'd like to help isolate the issue. May we know if the issue is manifested on the Home screen, inputs, and TV apps? You may try some steps on this link to troubleshoot picture-related issues with your TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635
May we know if you have contacted the store where you purchased the TV? We'd also like to make sure you are taken cared of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Sony Sells Garbage Now
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed my TV for about 4 months, but I booted it up one day and noticed the graphics were grainy, lower-quality, and not 4K. Thus began a 4 hour+ process of contacting Sony to inform them of a defective product. They made me do every troubleshoot in the book only to have their engineering department tell me that the TV was performing “within specification” and there was nothing they can do. This is confusing because as I was on the phone with support several agents mentioned that the tv was “clearly not performing at 4K”. I’m so disappointed because I spent a whole paycheck on this thing, and it went out on me. Looking online, I’m seeing that this is not unique to me. Please think carefully and consider other options before buying this because on the off chance you have a defective product on your hands Sony will send you on a wild goose hunt filled with passive-aggressive customer service agents, long wait times, ultimately to tell you there is nothing you can do. If you don’t believe me, google “Bravia” Reddit and see what comes up. I sure wish I did… 20 years of buying Sony products and I got treated like garbage. My feelings are hurt, and my pocket is $1k lighter… :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedSonyFan,
We apologize for the inconvenience you've experienced with your Sony X80K LED 4K HDR Google TV. This is not the buying experience that we want our customer to have. We'd also like to review your file to know more details as to what have been discussed when you called.
And may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Picture quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv is amazing. Smooth, responsive and excellent sound. You get what you pay for people!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geenbean,
Thank you so much for such a great review! We really appreciate you are enjoying the amazing picture, sound and overall performance of your new TV. Your satisfaction is our top priority. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Poor OTA reception
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture, but I am disappointed in the reception of broadcast TV. It has the worst reception of any TV I have owned. My old Panisonic TV had much better reception.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thank you for reaching out to us. While we are glad you like picture quality of the X80K, we're sorry to hear some issues that you are experiencing with your TV. Allow us to help troubleshoot the problem. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
Poor reception can also be caused by the following factors:
Distance from the broadcast tower.
Strength of the signal being broadcast.
Any buildings or hills between the broadcast tower and the antenna.
The size and quality of the antenna.
Adverse weather conditions.
Poor picture quality on a High-Definition Television (HDTV) may be related to the type of signal being received.
You may try some solutions on this link below to troubleshoot TV reception:
https://www.sony.com/electronics/support/televisions-projectors/articles/00032655
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-04_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Picture quality
Sony 65" - A Winner!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of the Sony TV and the picture quality too. It exceeds our expectations!
I would recommend this to a friendBrand response from SonyListens
Posted .That's fabulous, eeroPro! We are so happy to know that you love the amazing picture quality and superb performance of your new KD-65X80K.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Awesome TV, great images, and speakers sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen size, and speakes and images are amazing, nothing is better than sony for TVs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ingdvs,
Thank you so much for such a great review! We always strive to deliver the best quality with our products. Your satisfaction with the screen size, sound, and amazing picture quality with your new TV is greatly appreciated. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellet TV, quality of display, sound and easy of connectivity is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarvesh,
Great! We're glad that you like the sound, picture quality, and user-friendly functions of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Televison sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sony television west of the Mississippi you csn see sounds on this thing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Your satisfaction with your new TV is greatly appreciated. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris