Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup procedures are a pain. Sound quality is OK but could be better really need a sound bar to use this in the proper way
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
Thank you for the review and we're sorry for your experience. If you need further assistance, we're more than happy to help you out. please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Picture quality
Sony smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful picture from this smart television and no reflection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tvmane,
Fabulous! We're thrilled to hear you are enjoying the incredible picture quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Don't know what your asking..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very. Good. So far so good .Sony Tv 65 inch Great Picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinC,
Fabulous! We are so happy to know that you are satisfied with the exceptional picture quality and superb performance of the KD-65X80K.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
Thank you for your positive review and for choosing Sony!
- Romeo
It's fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as brilliant as I was hoping for but it's ok
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Thank you for your time writing this review. We appreciate you like your new TV. However, we're sorry to hear we were not able to meet your full expectations with the picture quality. The actual display may vary depending on the source, device, connection and the content you are watching. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You may check this link on how to adjust the picture settings according to your preference and enhance your viewing experience: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We do apologize for the inconvenience and thanks again for purchasing Sony! - Kris
Okay not alexa compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was do not be deceived does not work with alexa or eing in us
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shamu,
Thank you for reaching out to us and we do apologize for the inconvenience. The X80K works with Amazon Alexa. This app runs on Alexa-enabled devices. It is voice-driven which allows you to control functions on your Google TV, such as turn on or off, change channels, control volume, and more. To know more about this feature and how to connect this TV to the Amazon Alexa app, please refer to these links:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00178845
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00178939
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Picture quality
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price crispy clear picture!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bose, We are happy that you like the picture quality of your new Sony BRAVIA LED TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent
Manuals missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive any manuals with the TV. I need it for troubleshooting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PanuB,
Thank you for reaching out to us and we do apologize for the inconvenience. Our KD65X80K comes with Operating instructions and Quick setup Guide. May we know if you have you tried to contact the store regarding this missing manuals? For the meantime, Manuals and Help Guides can be access though our Sony Support page for free. You may save it on your smartphone or on your computer to access it anytime. Please go to the Manuals & Warranty tab through this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k
May we contact you to help with your concerns/issues with the TV? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Hope to speak to you to resolve this matter and thanks again for purchasing Sony. - Kris
Apple TV and pandora
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling to get Apple TV to work, and Pandora works intermittently
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanR,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the Apple TV and Pandora app. Allow us to help troubleshoot the problem.
To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA TV Privacy Policy. If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow these steps to resolve the issue:
Restart your Apple device.
Enable the Sony Smart TV services via the Privacy Policy screen.
On the supplied TV remote, press the HELP button.
Go to Status & Diagnostics, and then select Privacy settings.
On the Privacy Policy screen, read the privacy policy; if you agree, scroll down to the very bottom of the policy, and then agree, at least concerning Sony Smart TV services, or select the Agree to all option if you desire.
On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu.
For more troubleshooting steps, please check this article links below:
Troubleshoot Apple TV access issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00260396
How to use Pandora app or fix errors that appear when using the app:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153439
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the tv i wanted, i felt pushed by all the salesman. I have no one to help bring it back all i wanted was a fire tv again if someone could help id give 5 stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy,
Thank you for sharing your experience with us, and we are really sorry if our X80K didn't live up to your expectations. Your feedback is extremely important to us and is very much appreciated. We would like to know a little bit more detail about the situation you faced with the TV.
In the meantime, we have some good information on how to enjoy 4K and HDR content depending on the content source in this helpful article link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
It's unfortunate that you're not having the best experience with this TV and you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Get the Warranty!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good tv when it worked. Unfortunately the tv stopped working less then a month of having it. Thank God we had a warranty and it was within 30days because we have been out a couple hundred of dollars. The Geek Squad came with our replacement and it's been going good so far.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wills,
Thank you for your time writing this review. We're sorry to hear what happened on the original TV. This does not happen often and definitely not the buying experience we want our customer to have with us. We're glad it was replaced immediately by the store and has been going good so far.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
We do apologize for the inconvenience and thanks again for purchasing Sony! - Kris
Horrible Software
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software on this TV is extremely laggy and inconsistent. The interface is very slow, AirPlay seems to always be a pain, and Spotify just doesn’t work on it for some reason. I’ve done way too much troubleshooting on this TV for things as simple as watching Netflix with my family, watching sports, or listening to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, Thank you for reaching us with your concern.
We sincerely apologize for the inconvenience caused by the lagging and inconsistency of your Sony BRAVIA X80K. We truly appreciate the troubleshooting steps you have taken to resolve the issue. This is not the experience we aim to provide, and we are committed to making it right for you.
To assist you further, we would like to gather more details about the problem you are facing. Are you experiencing similar issues with other streaming apps on your TV, such as YouTube or Amazon Prime? Additionally, have you encountered any error messages?
For the meantime, you may try performing a power reset on your Sony TV by following these steps.
1.To perform a power reset or restart: Turn off the TV, unplug the power cord for two minutes, then turn on the TV. Note: Skip this step if your power cord is not accessible.
2. Restart the TV by selecting the option depending on your TV:
2. a. Restart the TV with the supplied remote control:
Press and hold the POWER button until Power off appears on the screen.
Press and hold the POWER button until a menu appears → select Restart.
2. b. Restart the TV using the menu:
*On the supplied remote, press the Quick Settings gear icon button, then select Settings → System → Restart → Restart.
*On the supplied remote, press the press HOME button, then select Settings → About → Restart → Restart.
*On the supplied remote, press the press HOME button, then select Settings → Device Preferences → About → Restart → Restart.
Hope this information helps!
If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA X80K:
Thank you for your patience, and we look forward to resolving this for you!
Sincerely,
Maria
Junk - lasted less than a year and a half
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom half of screen went dark, glitchy software, not bright enough. Would not purchase again and probably done shopping for appliances and TVs at BestBuy. This TV costed $679 in 2023 and $800 in 2024. I purchased the 5 year warranty for $140 and it does not even cover a like for like replacement a year and a half later.. on top of it, it's $180 for the new warranty..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun, We're sorry to hear about the issues you're experiencing with your KD65X80K and the challenges you've faced with the warranty service. . This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For picture quality issues, please follow the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00032635 If the picture is not bright enough, please refer to the steps on this link: https://www.sony.com/electronics/support/articles/00024643?utm_source=glean Also, make sure your TV has the latest software installed. Software updates can often resolve performance issues and glitches. If the issues persist and are not resolved by the above steps, contacting Sony customer support for further assistance might be necessary. They can provide more specific guidance and potential repair options. You can contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Sony 65" H80K
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture qualityis less than what i would except from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sony65H80k,
Thank you for reaching out to us with your concern. We are so sorry to hear if you feel the picture quality on your Google TV hasn't meet your standards. Picture quality depends on the signal and content. In addition to adjusting the different picture modes, you can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Google TV which best suits you. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
If you want to take advantage of higher refresh rates or high definition 4K HDR content (4K120Hz signal) from external devices, use a Premium High-Speed HDMI cable which supports 18Gbps, and then change the setting to Enhanced format.
To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format], and set the HDMI signal format from the HDMI input terminal to a suitable format here: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-09_02.html
If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like last model better this was to confusing to learn
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ptmp,
Thank you for the feedback and we do apologize for the inconvenience. You may find these link helpful if you have any questions on how to use your TV.
https://helpguide.sony.net/tv/jusltn1/v1/en-003/index.html
https://www.sony.com/electronics/support/res/manuals/5037/77be3909e90b137a985df258e7672a1c/50373251M.pdf
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Would not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this TV unless you have a ton of patience. On a daily basis we have the apps freeze up forcing us to go into the settings, clear the cache and force stop the app in order for it to start working properly. We always ensure the TV is updated with the current software version but continue to encounter the same issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HeathH,
We're sorry to hear about the TV randomly freezes, lags, or responding slow to input from remote. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00202120
We also recommend performing a factory data reset on the TV to resolve the issue. For steps on how to perform factory data reset, please visit the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00159487
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We want to make sure you’re taken care of. For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not download the Xfinity app in order to use Xfinity tv services. I will exchange this tv with 85” Samsung smart tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedA,
Thank you for sharing your experience with us, and we are really sorry if our X80K didn't live up to your expectations. Unfortunately, the Xfinity app is not natively supported in the Google Play Store of this TV. As an alternative, you may consider connecting an external device that supports the Xfinity app to the available input of the TV or if your phone/tablet supports Chromecast built-in or Airplay, then you can also use this feature from the Xfinity app to cast your content to this TV. You may refer to the following links for more details:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00044409
It's unfortunate that you consider returning the X80K TV. If you still have the unit and you need help or more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you and thank you for choosing Sony.
Sincerely,
Jess
Defective tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough these tv a few weeks ago everything was working fine till a week later I started to have color flashes in the middle of the screen and on the bottom. Went to Best Buy to exchange the tv for a new one and after a few days I started to have the same issues with color flashings on the screen, as of today a planning in going back to Best Buy to return the tv and get a different brand. I thing Sony needs to look into that problem it’s the Sony Bravia X80k.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeT, We are sorry to hear that you are experiencing issues with your Sony TV. This is usually not the case with our premium TV's and we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our article link to isolate and further troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony electronics at its best. Perfect for best quality screen and pricing. Excellent to play video games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManikantaK,
Thank you for your kind words! We're glad to hear we were able to give you a good match for your viewing and gaming needs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke less than two weeks after purchased. As per the person replacing the TV trough the Sony guarantee lately they only replace this brand. It is not what it used to be, I have an older Sony Bravia that still works after more than 15 years
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tablet, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. We'd like to review your file to best assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X80K.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl
Horrible TV for semi-dark rooms.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolutely horrible for the money. It's in a dark room and the black levels on this screen are so bad that everything dark just looks washed out and grey. Including the extended warranty, this TV costs just a few dollars shy of $1000, and for that money I really regret the purchase. I've owned it too long to return it, so I'm just stuck with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeMMingSlayeR,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the TV. Allow us to help make this a better for you. The actual display may vary depending on source and content you are watching. However, this TV has picture settings which allows a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may try some solutions on this link to adjust the picture settings and enhance your viewing experience: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris