Customer Ratings & Reviews

Hi TerryD,
Terrific! We're thrilled to hear how much you like the overall performance of your new TV and how it was professionally installed by the technicians. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi MatthewN,

Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate that you are having a picture issue with your KD65X80K. This is definitely not the experience we were hoping you would have. If the lines also appear on the menu screen, there may be an issue with your TV and a repair is required. But if the lines are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Please check the following link to resolve this problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635

I hope this helps.

Should you need more information/assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi GManTN,
Thank you for reaching out to us. We're sorry to hear your difficulties and some issues that you are experiencing with the TV. This is definitely not the experience we want you to have. Allow us to help turn this experience around. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Please check these links with information and steps on how to expand storage on your BRAVIA TV with Google TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00278640
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00223285

You may also find this helpful about the featured function of a Google TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00256290

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris

Hi PatrickC,

Thank you for choosing and purchasing our X80K Series LED 4K UHD HDR Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

The TV has a combination of a Glossy with a semi matte finish look to help with room reflection but does not have Sony's anti-glare. For best picture quality, we do not recommend exposing the screen to direct illumination or sunlight.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi JillJ,

Thank you for the 5-star rating! We're happy to hear that you had a great experience with our customer service. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

Regards,
David

Hi DilipG,
Awesome! We're glad we were able to give you a great deal. Nice to hear you like your new TV, on-time delivery and great customer service from the store. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris

Hi JasonL,
We're happy to hear your great shopping experience! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony and enjoy your new TV! - Kris

Hi Biggfenn28, we're glad you like our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl

Hi Djlynes,

We regret to hear that you are not satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the TV. You may refer to this link for more information:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00028577

Google Play Store is supported on the TV. You can also update a specific app or select all available updates. You may find these links helpful:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00147386
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00198696

Sound quality may vary depending on the source content. You do have the option to adjust the sound settings of the TV to tailor-fit the sound quality to your needs. You may refer to steps on this link:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

For picture issues, you may refer to the troubleshooting steps on this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635

Resetting the TV may also help resolve those issues:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00159487

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi MahdiT,
Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your X80K TV. This is definitely not the experience we want you to have. Allow us to help make this a better experience. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Network issues can be frustrating because they can cause apps not to load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occurring when trying to connect, or service unavailable, may be caused by several factors. This article link helps with some of the more common reasons network issues occur and troubleshooting steps to help diagnose and resolve a network issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00151038

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi PapaBoriqua,
Thank you for reaching out out to us. We're sorry to hear some issues that you are encountering with your X80K TV. Allow us to help make this a better experience. The TV display may vary depending on the source, connection, signal, and content you are watching. The X80K TV has picture settings which allows a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more details on how to adjust the picture settings and enhance your viewing experience, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533

Also, if you want to enjoy high definition 4K/HDR content, special preparation is required. Please check this link with information/steps on how to experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141

For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Streaming issues are often either a temporary condition with the streaming service or an issue with your network connection and internet. You may try some solutions on this link to troubleshoot app-related issues: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00108468

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Samd,
Thank you for your time writing this review. We're sorry to hear if we were not able to meet your full expectations with the TV. If you are referring to the Spectrum TV app, we are sorry but this is currently not available on our X80K(and other latest models). The Google Play Store or Search for apps on the Google TV only display apps that are supported by the TV. However, this TV has Chromecast built-in. You can use the built-in Chromecast feature to cast the content from the Spectrum TV app on your mobile device to this TV. For more information on what apps you can download on the TV and how to use the built-in Chromecast, please check these links below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00147386
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00044409

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi BriaH,

We are really sorry if you are having a picture issue with your KD65X80K. This is usually not the case and certainly not the experience we were hoping you would have. We'd love to help you troubleshoot the problem. If you haven't tried yet, please refer to the steps provided on these articles:
https://www.sony.com/electronics/support/articles/00202613?cpint=spt-tv_triage_00200862_picture
https://www.sony.com/electronics/support/articles/00153674

We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number: KD65X80K
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi MarciaM, We're sorry to hear you find it complicated to use. We'd love to help you and turn your experience around.

The TV comes with instructional manual from Setup Guide, Help Guide, and Manual that will be helpful in understanding the features nd functionality.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Munch60517, We are sorry to hear about the issue you are having. You can disable this "stage show" or motion smoothing effect on your TV by turning off the CineMotion and Motionflow feature.

To turn it off this setting, press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].

Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].

REF: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-02_02.html

Hope this helps!

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi MauricioR, while we're glad that you like the picture quality of your TV, we regret that you're having an issue with Wi-Fi and often disconnect and freezes when streaming Netflix. This is definitely not the news we'd like to hear. We'd love to help you troubleshoot your problem and turn your experience around.

If the Wi-Fi® signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often resolved these issues. Then if needed, check your network connection status and the troubleshooting steps provided.
Before you start, it's recommended that you keep your TV software updated to the latest version. These updates include key features, applications, bug fixes, and feature improvements. Your TV may receive these updates automatically. Check this article for additional information to perform a software update on an Android TV™ or Google TV™.
Ref: https://www.sony.com/electronics/support/articles/00119543

Additional steps to follow is available here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183

If the TV freezes or displays a blank screen when streaming video on Android TV or Google TV, please try the following:
Check your streaming app for resolution after each step.

Power reset the Android TV™/Google TV.
Install all pending updates from Google Play™ Store.
Clear the data and cache of the app.
If the issue still occurs, perform a factory data reset.
Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00141896

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X80K:




We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!


Sincerely,

Erin

Hi KevinG,

Thank you for bringing this to our attention. It is unfortunate to know that you are having an issue with your KD65X80K. This is usually not the case and definitely not the experience we wanted you to have. For no power or red LED light flashing issue, some of these problems can be fixed by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674

We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Mahmoud,

Thanks for reaching out to us. We're sorry to hear you're unable to access the Apple TV app on your TV. Please allow us to help you and turn this into a better experience. To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA™ TV Privacy Policy. If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow the steps from the link below to resolve this issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00260396

To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. We want to make sure you’re taken care of.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi LisaC, We are sorry to hear that you are experiencing issues with the HDMI inputs of your Sony X80K TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article to try and troubleshoot the issue first: https://www.sony.com/electronics/support/articles/00030375

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi NanaJ, Thanks for sharing your experience with the new Sony 65 inch X80K 4K LED TV. We're sorry to hear that you're having concerns with the channels. Check the link below. This contains steps you can follow to resolve your concern regarding the channel guide. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00124784. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Craig