Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality, it wont connect to my wifi and everything else even my other tvs all work, this is a defective tv, i hope you make best buy give me a new
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this tv a few weeks and the color is already gone. Everything is red. I’m so disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DreaG, We regret to hear about what happened. We take the quality of our products seriously and are sorry to hear about the picture-related issue you're having. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Picture quality horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap apparently you get what you pay for Returned for an LG
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT,
Thanks for reaching out! We regret to hear you are experiencing some picture issues with your TV and it hasn't performed to your standards. This is not the experience that we want you to have.
The quality of the source is a big factor in getting an excellent picture quality. We recommend to verify if the issue occurs on other channels and other video sources (e.g., Cable box, Signal Channels, Blu-ray Player, PlayStation, or any other external input). Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for 850$ now its on sale with 649$ in just 2 weeks
No, I would not recommend this to a friendSony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV the next day doesn’t work that was my Experian
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yess,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this tv, the corners had black shadowing in the corners and some edge lighting lines returned and bought a Samsung q80 instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerdude,
We regret to hear that you had an issue with the TV and it had to be returned. This is definitely not the customer experience we want you to have. We have articles that could resolve picture-related issues with our BRAVIA TVs such as this one: https://www.sony.com/electronics/support/articles/00032635.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sorry for the inconvenience and we hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Sony remote issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote issue, doesn’t have all the functionalities. Rep never call you back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MehwishB, We're sorry to hear about the remote control issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
SONY = JUNK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I ever had! What happened to SONY!! Their electronics used to be the best!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickR,
Thank you for reaching out to us. We're sorry if your X80K TV didn't live up to your expectations. Allow us to help and turn this experience around. May we know the problem or issue that you are experiencing with your TV?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Black corners
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good on the corners, no good to gaming, i not recomended
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oswaldo, thanks for choosing and purchasing our product! We're sorry to hear that you have issues with your SONY unit. If are referring to the aspect ration of the TV, please follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00027127
We recommend check this link when connecting or using the TV for gaming:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/04_12.html
Please make sure that the TV always has the latest software installed. You can check this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/downloads
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
Sincerely,
~Earl
Rip off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sold me a gaebage tv. Went out after a month.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Javi87,
We sincerely regret to hear that you are having an issue with your KD65X80K after a month of use. This is usually not the case and certainly not the experience we were hoping you would have. Please allow us to help you troubleshoot the problem. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the issue:
My TV has no picture, no power, or the LED light blinks or flashes red - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Ease of use, Picture quality, Tv quality
We love Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Sony! For the price point, this TV is awesome, we love it! Ease of use is wonderful, as is the sound & picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliciaV, That's fantastic! Thank you so much for sharing your experience so far with your Sony X80K 4K TV! We are happy to hear you are pleased with superb 4K HDR picture and sound quality this TV delivers. Glad to know you like the ease of use and smart Google TV features. Thank you for choosing Sony! -Jess
Loses internet connectivity frequently
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv frequently loses connection to my wifi. At least 2 or 3 times a week I'm forced to complete a restart on the tv to regain connectivity. It is extremely frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldB, we're sorry to hear that you have an issue with the connectivity of your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
- Pros mentioned:Color, Picture quality
Sony is the Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Sony 65" TV. It has great clarity. I love the bright colors. The sound is wonderful, and I rarely need to put my headphones in to hear what is said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcdjd233, Amazing! We're truly happy to hear your purchase went well and you love the rich, vivid colors and amazing sound quality this TV delivers. Thank you so much for your purchase and for commending Sony! -Jess
- Pros mentioned:Picture quality
4K TV That Doesn't Break the Bank
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent TV that doesn't break the bank. Picture is clear from any viewing angle. Google TV is a decent platform but it's downsides don't detract from this review since that can be disabled in favor of Sony's standard interface. Only negative is that the speakers are down-firing so if you have the TV standing on a table, mantle, or in a media cabinet the sound is extremely tinny and muffled. This can be remedied with a soundbar or external speakers, but that's of course an additional cost. Overall I'm very pleased with this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thekerker, thanks for commenting! We are thrilled to know that you're well-pleased with the amazing picture quality, reasonable price, and superb performance of your KD65X80K. We greatly appreciate your feedback with the sound of its built-in speakers. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Picture quality
Sony is what Sony does. Best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was ZIP-ZIP , thanks to Best Buy. Sony is what Sony does. Excellent picture quality , sound. Fact that it has direct lit led than other brands ( only edge lit) and you will see the difference. OS is also makes experience smoother. Only draw back is , the manual , Sony website says this model should have Built in mic switch (In TV) for voice control but I did not see that , called Sony product support couple of times , they do agree it should have but not sure my TV does have. But it’s not a deal breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VijayaraghavaJ,
Thank you for reaching out to us with your concern. We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. It doesn't feature hands-free voice control and the TV itself doesn't have Built-in Mic. Even if this X80K TV does not have a built-in MIC, you can use the voice search function by using the remote control. You can access Google Assistant or voice search by pressing the Google Assistant (or MIC) button on the remote control. For more information on how to use the voice search function on the remote control, please visit the link below.
https://www.sony.com/electronics/support/articles/00127005
Despite your concerns, we're happy that you like the intuitive Google TV interface, excellent picture and sound quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
Spectacular TV, Not durable and get EXT WARRENTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for just over a year. Enjoyed it watching sports, movies, and gaming. Watching Anime and Marvel movies is THE BEST on this TV. Best picture quality you can get. This TV lasted me for just over a year. Premium TV is expected to live up to its name and price, right? Here are some faults that I noted. - As a new TV you could easily spot small patches of dark cloud in all 4 corners. - Switch the TV to black background and you would notice white light bleeding all over the screen. You may not enjoy watching horror movies on this TV. Or games that have more black. - There is no escaping from glare. - I noticed a light gray square in the center of the screen and contacted Sony. Unfortunately, they said they couldn't do much as there is NO SONY SERVICE in ARKANSAS/ BENTONVILLE. There won't be any help from Sony if you are out of a year's warranty. So my suggestion is - You would definitely enjoy this TV but be advised that this TV might come with a shorter life span and there are no service centers around. I had to sell mine for less than half the price since there was no support. You might end up servicing the TV with a local repair shop or selling it like me. Get an extended warranty from Sony, they would mail you when you are about to run out of warranty, unsure what would be covered but it might save you some out-of-pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaGo, We are sorry to hear that you're having an issue with your Tv after a year of use. This is definitely not the news we'd like to hear. We also regret that there's no available service in your area. Sony values the opinions of customers and is always striving to provide the best experience possible. Thank you for your feedback. Sincerely, Erin
- Pros mentioned:Picture quality
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, fits in room well, picture great. Love watching movies and sports on it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, we're glad you like the picture quality of our product! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is trash, trash trash trash trash not worth & $800
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB,
Thank you for reaching out to us. We're sorry if the picture quality of the X80K TV did not live up to your expectations. Allow us to help make this a better experience. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. The picture quality may vary depending on the source, connection and content you are watching. However, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. For more information on how to adjust the picture setting and enhance your viewing experience, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Ease of use
Amazing t v
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely. Love this TV had issues with a Samsung and returned it and was wary about buying. Hey, Google TV. I am so glad I did. This is so much easier for my eighty three year old mother to use and I love it It's very simple streamlined. Anyone can figure it out
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, AmyH! Thank you for the 5-star rating! We're very happy to hear you give the X80K LED 4K HDR Google TV a try and it did not let you down. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X80K. Thank you so much for purchasing our 65" X80K and for choosing Sony! -Jess
- Pros mentioned:Ease of use, Picture quality
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, good picture, ready to stream, easy to setup and use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User925992, Thanks for sharing your 5-star review and impressive experience with your new X80K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture, ease of setup and use, and huge range of apps available from Google Play Store that make your life more fun and entertaining. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase and for choosing Sony! -Jess