Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 6499677
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
Poor Wifi Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I typically purchase Samsung TVs for the quality and price point, but took a chance on this much higher priced TV. I have owned this TV for 4 months and almost every other day the WiFi does not connect. The picture quality is average. There are only a handful of other reviews that state the WiFi challenge, and the troubleshooting links to Sonys website do not help at all. If you are weighing options on spending more on the Sony name, I highly recommend against it as I regret this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AkaneD,
Thanks for reaching out to us with your concern. We understand you're having trouble with your TV Wi-Fi signal drops or intermittently disconnects from the internet. This is not the experience that we want you to have. Many issues can be fixed without a repair. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, there are few things that you can check moreover, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet. Here are some articles that may help you with this:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00133631
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If the steps in the article above do not remedy the issue, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Cons mentioned:Backlight
NEVER AGAIN, SONY!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! Paid $800 on sale in November 2019, literally only watch this tv in my living room during football season. Watched the Cowboy game last night and today the back light display is broken. Bought a $250 Samsung for my bedroom at the same time that I watch every single day and still works great.
No, I would not recommend this to a friend Does Sony Stand by its products?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sony Tv September 2022 January 2024. TV went dead. If Sony makes it right I will amend this review
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jamnkat,
Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
And may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
NO PICTURE ONLY A MONTH OLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from LG TV to a Sony BIG MISTAKE. Its been just over a month since it was purchased and at that month mark the screen doesn't come on anymore. We have tried everything suggested and nothing works. We get sound but no picture. Called sony and rep doesn't answer but sends an email asking for picture of back of the tv and the issue. THE ISSUE IS THERE IS NO PICTURE. When it works its good getting it to work is issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KellyR,
Thank you for choosing and purchasing our X80K Series LED 4K HDR Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Please understand that our customer service representative need to evaluate the condition of your TV and that's the reason why we asked to send us the picture of your TV.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
All good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price, quality isn’t superb but it’s just $600 at the end of the day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user601891,
Many thanks for the 5-star rating! We're glad you like the X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris
died at 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model from another store. It worked great until the picture slowly died at 2 years. It would fade to black, but would come back if you turned it off multiple times. Eventually, it stopped completely. I expect more from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abow,
Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Sony 65" screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has what we were looking for, specifically it is a SONY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmicsmith,
Awesome! We're glad you found the best TV that matches your needs and expectations. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Dead pixels on 2 purchased units
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv and it arrived with a dead pixel. I returned it and ordered another and it had a whole cluster of dead pixels. I recommend watching a dead pixel tester video on this thing when you first buy it. It seems Sony is not really focused on quality control with these entry level models.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan,
Thank you for bringing this to our attention and we do apologize for the inconvenience. This does not happen often and not the buying experience we want your to have with us. Sony takes all such reports seriously and will investigate appropriately.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity and Quality was not great. We had to return the tv because it kept making this loud screeching noise and then it would turn off and on . The screen would go blank. It didn’t work well with Apple TV. It kept saying to try a new HDMI cable. We tried multiple ones and still did not resolve.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ameizing, we're sorry to hear that you had returned your SONY unit. We have our Support team that is always happy to assist. You can email us any time at the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are hoping you will consider Sony again in your future purchase. ~Earl
What a piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever buy sony products, bought this tv new last year and their stupid updates ruined my tv. Sony and best buy were no help whatsoever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Duhkoda98,
We are really sorry to hear that you are having an issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can perform a factory reset to fully isolate and hopefully resolve this issue. To perform a factory reset, press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset]. After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy. Feel free to test the unit again and verify if it resolves the issue.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Died after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV didnt last 2 years. I changed the mother board a d everything else still nothing. What a waste! Never experienced this with any TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blue,
We are so sorry to hear about what happened to your Sony TV. This is definitely not the buying experience we want our customers to have. Many issues can be fixed without a repair, please check these common solutions first on the link below.
https://www.sony.com/electronics/support/articles/S1F1507
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We want to make sure you’re taken care of. If you require further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess