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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1222 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 65" Class X85J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, budget-friendly price, and impressive gaming capabilities. They rave about the vibrant colors, great contrast, and crystal-clear picture, making it an excellent choice for streaming, gaming, and entertainment. While some users have minor complaints about the remote control, connectivity, size, durability, and screen issues, the overall positive feedback highlights the TV's outstanding performance and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,222 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    my tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv has been greta, cinematic modes and relationship with other sony devices as been phenomenal. definitely recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV with beautiful colors, I paired with my xbox and it works perfect and look amazing. I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent TV for the modern era!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these lovely TVs for my new home. The picture is breathtaking, colors vibrant but natural, brightness perfect, and I/O is what I need. The eARC HDMI output interfaces effortlessly with my soundbar and Xbox One X games (specifically Red Dead Redemption II) look amazing on this TV when connected through HDMI input 4, as do my Criterion Collection blu-rays and 4K UHD discs. I couldn't be happier with this TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Thanks for shaing your feedback. We are glad you like the quality of your new Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love this TV the images are very clear and it works perfect with our others google hone devices!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    2 1 HDMI

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv i use in living room great picture also has 2.1 HDMI i use it with ps5 great picture for value.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, performs great, I would definitely buy again

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Smart tv

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. The built-in wifi for the smart tv keeps up with the streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Works for my ps5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv specifically to hook up my ps5. Its worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great non-oled tv for the price and features

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, justifies the price, Been using this for a couple of years without any issue. Works great with PS5 as well

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great for value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, 5 stars if it had Bt. Otherwise, great color and quality google tv is also a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MehmetKaraduman, We are glad that you like the picture quality and Google TV feature of your new Sony Bravia TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. If you mean Bluetooth on the "Bt", your TV has it. X85J supports the following Bluetooth profiles: HID (mouse/keyboard connectivity)/HOGP (Low Energy device connectivity)/SPP(Serial Port Profile)/A2DP (stereo audio) /AVRCP (AV remote control). Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love our new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a larger tv for our living room, and this is the biggest that would fit in the space we have. We purchased a separate stand to help better support it (and allow it to fit on our existing corner console table) since the included stand attaches near the ends of the tv and is quite wide. The TV was easy to set up, easy to mount in the stand we bought, and the size and clarity are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stacey, We are thrilled to know that you now have a perfect TV for your living room. You chose the best TV brand. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture! Reasonable price! Great for gamers! I highly recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brakeco, We are happy to hear that. Your new X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a picture that is smooth and clear, full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, graphics and visualization are better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gaming tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down a great tv for the price. I do all my gaming on this 4k tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv. Doesnt have as many free things as fire tv. But. Great picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 4 out of 5 stars

    Well worth the upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade from my 2016 49” Samsung 4K tv. I was planning on getting another Samsung or an LG. But after talking to the sales person at Best Buy, I learned I could get this Sony for a lot less money and still get the same picture quality and refresh rate as the other brands comparable TVs (note: it was on sale from the manufacturer, so the price has gone up since then). So far I’m loving the picture quality and the other features my old tv didn’t have. Definitely worth buying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Saveferris,

      We are glad you love the picture quality and smart features of the TV. We always strive to deliver the best picture and sound quality with our TVs. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv you can get very good quality and it definitely shows!! I would recommend getting it !!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Sonys Amazing TV at an Amazing Price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Sony customer, I am extremely pleased with the purchase of my Sony 65 TV. The picture quality and sound are excellent. Connected to our PS5, the Sony 2.1 HDMI and 120hrz capabilities are immediately noticed. Easily set up and Packaged extremely well, this TV is set at an amazing price. The remote control is user friendly however i wish it had a nighttime light up feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RBGomez, We are thrilled to know that you are extremely pleased with your brand new Sony Bravia TV. We always strive to deliver the best picture and sound quality with our TVs. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still works great. Very wide screen bright imaging, nice audio!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 3 out of 5 stars

    Poor sound, great picture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as I needed / wanted a 120 hrz NATIVE television to go with my new Xbox Series X. The picture is amazing however some of the darker areas could be better (the black areas of the picture tend to look digitized). The worst part of this TV is the sound. I get it, most people probably just have a sound bar, but I didn't for my previous TV. I didn't read through all the reviews, but when I looked at the "PROS" and "CONS" I saw that sound was in the "PROS" tags. Figured it would work ok. Boy was I wrong. Sounded like the whole TV was sitting in a tin can. Worst sound ever. I ended up going the next day after installing the TV to get a sound bar. With the sound bar the TV can now stay as it sounds night and day better. Last issue, there were parts missing from the TV that the quick setup guide referenced. Not essential to the normal operations; basically just cable management. However when contacting Sony, they directed me back to Best Buy. First Sony says they shouldn't be included, to which I ask, why are they referenced in the quick setup guide and why is there a space on the back of the TV for one of the cable management pieces. After that they changed their tune to "The dealer needs to provide any missing parts". TV with sound issue: 4 of 5 stars Missing Pieces and Sony runaround - 1 star = 3 of 5 stars total

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spindlej,
       
      Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
       
      We regret to hear that you are having issues with your Sony Bravia TV and we apologize for any inconvenience. To make sure your Bravia will run smoothly, to resolve and possible software-related issues and to improve its general performance, we highly recommend updating the firmware of your TV: https://www.sony.com/electronics/support/articles/00119543. With regard to missing pieces or accessories, we have accessories that are only available to specific model or region. We value your input and appreciate your feedback.

      If you have other concerns or you need further assistance, you can email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
       
      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J: 
       
      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
       
      Thank you for letting us help assist you.
       
      Sincerely,
      Vincent Sony_US