Customer Ratings & Reviews
- Model:
- KD65X85J
- SKU:
- 6455578
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class X85J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, budget-friendly price, and impressive gaming capabilities. They rave about the vibrant colors, great contrast, and crystal-clear picture, making it an excellent choice for streaming, gaming, and entertainment. While some users have minor complaints about the remote control, connectivity, size, durability, and screen issues, the overall positive feedback highlights the TV's outstanding performance and value for money.
This summary was generated by AI based on customer reviews.
Sony Bravia TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV seems fine, tho picture does not appear to be any better than the 720p 10-year old one it replaced. Also, geek squad simply removed new TV from box, attached legs, placed on stand, plugged it in, turned it on and left. No instructions, no basic tutorial, no nothing. Expected more for $149.00.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
We are sorry to hear that. The picture quality will depend on the source that you're playing. We are more than happy to help you out with your issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have more storage great T V easy to search and get apps
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaG, Thanks for sharing you experience with your BRAVIA TV. You can move the downloaded apps to a USB storage device to increase the memory space available on your BRAVIA TV. For more details, please visit this link: https://www.sony.com/electronics/support/articles/00223233. We hope that you liked the other features and capabilities of your Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Enjoy! Vincent
Smart tv is very easy to use
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We feel we got a great price when we purchased this at best buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rescuedogsrule, That's nice to hear. Thank you for sharing your experience. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Vincent
Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service just we have to wait little longer.overall good experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Saunak, We are glad to hear that. We hope you also liked your new Sony Bravia 4K TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. We appreciate your feedback. Thank you for choosing Sony! Vincent
A Photo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wonderful photo, and I agree with this photo,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Susan, We are happy that you like your new Sony BRAVIA TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
Sony 65"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything working so far. Sony TVs are pretty reliable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogs,
Thanks for commenting! We are really delighted to hear that you are overall satisfied with the superb performance of our KD-65X85J.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for your purchase and for commending Sony!
- Romeo
Solid tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, but has some issues staying connected to WiFi.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StlMbP82, We regret to hear you are having an WiFi issue with your Sony Bravia TV. To isolate and hopefully resolve this issue, we suggest following the guide from this link: https://www.sony.com/electronics/support/articles/00184183. Despite your concern, it's nice that you still like your new Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv family loves it. Nice addition to the home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rock,
Awesome! We're happy that you new TV were a great addition to your home and we're glad to hear the whole family loves it. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv that fits over our fireplace perfectly. would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi timmyt, Awesome! We're thrilled to hear it fits perfectly over your fireplace. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam
Do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 1/2 years of owning the tv and the master board went out. Everything was great until it failed randomly with no help from Best Buy or Sony. Out $800.
No, I would not recommend this to a friendGood but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but has a couple of bugs that are bothersome.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello flatpuck, We are sorry to hear that. To improve the performance of your new Sony TV and resolve any possible software-related issues, please make sure to perform a software update: https://www.sony.com/electronics/support/articles/00119543. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sony lives up to its superior product name
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anantio, You chose the best TV brand! Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for the feedback and for choosing Sony! Vincent
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy. Good support and not too pushy which I like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Destroyeroftechnology, Thanks for sharing your feedback. We are glad that you like your new Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Vincent
- Cons mentioned:Connectivity
Problems with Sony tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had difficulty connecting to Apple TV originally. Now the set can’t connect to my WiFi signal, which is working on other TVs in the house. Both problems seem to be unique to Sony products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyproblems,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear that you are having issues with your Sony BRAVIA TV. This is usually not the case with our premium TVs. First, please try to performing troubleshooting steps to isolate and hopefully resolve the Wi-Fi issue: https://www.sony.com/electronics/support/articles/00269144. If you are having an Apple TV access issue, make sure to enable the Sony Smart TV services via the BRAVIA™ TV Privacy Policy: https://www.sony.com/electronics/support/articles/00260396. Make sure your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the unit and resolve any possible software-related issues.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Works well……………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony. Jay
Stopped working after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen not functional after only 1.5 years, no recourse from Best Buy or Sony. Completely useless, waste of $950.
No, I would not recommend this to a friendDoes Not Work With XBOX One X @ 120Hz 4k
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not very happy with this Sony TV. I bought it with the purpose of using it with an XBOX One X, and now I discover that the X85J does not do 4k 120Hz with the XBOX...at least this unit does not. I spent nearly 3 hours with Sony tech support and we could not get it to work. We did ALL of the proper settings: used #4 HDMI port, set the port to Enhanced, and I used a new HDMI 2.1 premium cable. Nada, zip...waste of money on a VERY expensive TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ccmobs,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The X85J supports the features specified in HDMI 2.1 standard like 4K120, eARC/ARC, ALLM, and VRR (VRR will be available via a future firmware update). Update the software of your television. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Ease of use, Picture quality
Sony is the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV that I have ever purchased. Sharp picture, easy to use technology. SONY is Back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anegada3, We are glad that your new Sony BRAVIA is the best TV you have ever purchased. You chose the best brand. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Cons mentioned:Software
Sony is a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a replacement of our old Sony TV, this one was full of software update problems. Even the geek guys couldn’t fix the white screen issues. It drove us crazy. Soon we are having this taken out then getting the 65” Samsung Q70 at the recommendation of hose geek guys who couldn’t fix the problems! Do not buy this TV!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2Spry,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear you are having a software issue with your Sony BRAVIA. This is usually not the case with our premium TVs. To isolate this issue, we can follow the troubleshooting steps from the links below:
- https://www.sony.com/electronics/support/articles/00030311
- https://www.sony.com/electronics/support/articles/00032635
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Connectivity
Unhappy buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Cannot connect my Blu-ray player or my Roku for streaming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evie,
Thank you for sharing your feedback on your experience using your new X85J LED 4K Ultra HD Smart Google TV. We are sorry to hear you're unable to connect the playback devices on your TV. We value your input and appreciate the feedback. Please allow us to help you and turn this into a better experience.
The X85J is equipped with 4 (4 side) HDMI Inputs. You can connect the playback devices (BD player and Roku streaming device) to any available HDMI inputs on your TV. To enjoy high quality 4K contents, connect a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps and set the [HDMI signal format] to [Enhanced format].
If you have a soundbar, then use an HDMI cable to connect the HDMI IN 3 (eARC/ARC) terminal on the TV to the TV OUT (ARC) terminal on the Soundbar.
Descriptions about connecting devices to the TV are also available on the Sony support website. Refer to it as necessary.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00231150
If you need further assistance with connections to peripheral devices, as well as various audio and video devices, please follow the steps below for ways to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess