Customer Ratings & Reviews
- Model:
- KD65X85J
- SKU:
- 6455578
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class X85J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, budget-friendly price, and impressive gaming capabilities. They rave about the vibrant colors, great contrast, and crystal-clear picture, making it an excellent choice for streaming, gaming, and entertainment. While some users have minor complaints about the remote control, connectivity, size, durability, and screen issues, the overall positive feedback highlights the TV's outstanding performance and value for money.
This summary was generated by AI based on customer reviews.
Ok purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars for the sales delivery and technical teams three stars for the Sony brand it’s not very user-friendly and the manual is insufficient.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daphne, Thank you so much for choosing Sony. We are sorry to hear that you are having difficulties with using the X85J TV. Please check our help guide for steps on how to use the TV, stream, using the remote and other features that you can enjoy with your X85J.
Here is the link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01.html
Should you need assistance, we are always here to help.
You may contact us at socialsupport@am.sony.com.
Regards,
Carl
Disappointed with Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as sharp as the lower priced Samsung that I purchased at same time for my bedroom.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WAITING, We regret to hear about your experience with your Sony BRAVIA. This is definitely not the customer experience we want you to have. You can always adjust the picture quality of your new Sony TV according to your preference. Please visit this link for more details: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html. The picture quality will also depend on its source. We recommend playing high-quality content for the best viewing experience.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Brand new but picture is questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet until Best Buy geek squad is back out to set it properly. Right now the clarity is not good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaxBlue,
Thank you for sharing your experience using your X85J LED 4K Ultra HD Smart Google TV. We are sorry you're having some picture issues with your unit. We value your input and appreciate the feedback. We want to make sure that you’re taken care of and go through some troubleshooting with you.
Picture quality depends on the signal and content. You can configure various settings related to the TV display such as clarity and reduce roughness for picture quality. You can also select the appropriate picture setting for your Android TV. For more information on how you can enhance your viewing experience check the Adjust Picture Settings on your Android TV.
The picture quality may improve if you change it in [Picture] under [Settings]. For more information, please visit the link here: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Should you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Thank you for the feedback.
Regards,
Jess
Everybody has a favorite Brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv okay- first I’ve bought in seven years. Clarity wasn’t what I was looking for. I ended up returning and going with different brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marti,
We regret to hear that the TV was returned because it didn't live up to your standards. Picture quality may vary depending on your source content. With the TV's picture settings, you can easily tailor-fit the picture quality to your needs. This might have changed your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Broken TV out the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I maybe got this TV about a month ago. Every item that I've ever purchased from Best buy I have bought in the store and took home on my own. This is the first time I've ever had something delivered because of the size of the TV. I don't have room in my vehicle and I don't have a truck so I had to deliver. The first day or so that I started to use it the screen started flashing. I don't know what happened as far as from the store to my place but something is wrong with the TV. It started having other symptoms the following weeks Like to scream and go out or there'd be a line going through the screen like someone hit the TV or something. I finally got on the phone with geek squad of set up an appointment for next month for them to come in and check out my TV. I got a warranty so it should cover it but we're going to see. Obviously during the delivery process something happened but that's what we get the warranties for right? We'll see how this plays out. I should have called during the first day that it started acting up but the fact that I have geek squad kind of gave me confidence that let me see how this plays out with this TV before calling because a warranty is a warranty regardless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ccmobs,
Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
We regret to hear about your experience with your Sony Bravia TV. This is usually not the case with our premium TVs. We hope that this issue will be resolved as soon as possible, and since you already contacted Best Buy and they are currently assisting you, we suggest following their instructions and proceed with their process. In case you will need further assistance, we are here to help.
If you have other concerns with your Bravia, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sounbarsucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sucks. My old system sounded better. The Geeks told me it’s what is but, there isn’t anything they can do about it?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbarsucks,
We are sorry to hear that. Is the soundbar Sony? If so, we are more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don't buy Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a 65" Sony TV KD65X85J from Best Buy last month and came to the realization that we can't download and run more than ten apps. It's 2022 and the age of apps and this so-called smart TV doesn't have enough memory capacity to handle more than a few apps. If we had known this earlier, we would have never purchased this TV. We had a LG 49 inch TV that we bought in 2015 on which we were able to download and run many apps. Every employee at Best Buy kept advising us to buy Sony over other brands, telling us that Sony makes great quality TVs What a total and complete letdown! Hope Sony fixes this issue asap!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Letdown,
Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
We regret to hear you are having an issue with your Sony smart Google TV. You can transfer movable apps downloaded to your BRAVIA TV to a USB storage device to increase the memory space available on your TV: https://www.sony.com/electronics/support/articles/00223233. We also recommend updating the firmware of your TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543.
We take all user input seriously and will make sure your comments reach the appropriate person.
Should you need further assistance, you can email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Questionable Sony Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One failed after only 8 days and 10 hours of use. On my second one now, we will see.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, We regret to hear that the unit failed after a few days of use. This is definitely not the customer experience we want you to have. Hopefully, you will not experience the same issue with the replacement unit. Please make sure to update the firmware of your BRAVIA by following the guide here: https://www.sony.com/electronics/support/articles/00119543. The updates include key features, applications, updates the general performance of the TV and resolve any possible software-related issues.
In case you will experience any issues or if you have other concerns, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Higher expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the picture is black you can see all of the pixels which bothers someone that is picky with a TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Louie, Thanks for your feedback. We regret to hear about your concern with your Sony TV. High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of manufacturer, there may be a small number of dots that do not change color. For more details, please visit this link: https://www.sony.com/electronics/support/articles/00026287. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok nice tv with all the usual issues. For the money could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buyers, thank you for you like your new TV. We'll take note of your feedback and forward it to the appropriate department. The BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin
- Cons mentioned:Remote control
Awful for a Sony
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment. Remote didn’t work right from day one. Now sound is off, delayed from speaker on tv with static in background. Not a problem on all other TV’s in the house. Cannot fix it through settings. DO NOT BUY THIS SONY TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Palmelo27, We regret to hear you are having issues with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve the issue with the remote, please follow the guide here: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-07_01.html. To isolate the sound issue, please check out this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-05.html. Make sure your TV is up-to-date by performing a software update: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-01_02.html. The updates include key features, applications, bug fixes, and feature improvements.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Check your sound bar before you buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has no control for handling the volume on commercials. I have a ORB sound booster for a sound bar that connect directly through the optical cable and the remote will not work with the volume. I've had to use fire TV to control the volume from a remote and that shouldn't be
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Problems,
We're sorry to hear about this issue. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. In this case, you can isolate this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00161073
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Hard to unintall the tv stand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's good. But it's so hard to uninstall the tv stand. We are still trying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABCCBA, We regret to hear about your experience with the stand of your BRAVIA TV. This is definitely not the customer experience we want you to have. To properly remote the table-top stand, firmly hold the table-top stand securely with both hands while the other people lift up the TV. Repeat the previous step and remove the other side of the table-top stand. three or more people are required to detach the table-top stand. For more details, please visit this link: https://www.sony.com/electronics/support/res/manuals/5024/e0aaf665a8dd1179013726d177835fa8/50248841M.pdf (pg 9), Despite your experience, we are happy you still like your new Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
Caution
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good television but has issues. There is flash of color lights constantly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tricie,
Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
We regret to hear that you are having an issue with your Sony TV. This is usually not the case with our premium TVs. We can perform a power reset to isolate the issue. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. If the issue is the display, please visit this link for more troubleshooting steps: https://www.sony.com/electronics/support/articles/00032635.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Disappointing image quality!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've recently purchased a SONY X85j 65" TV. I was very disappointed with the quality of the image. after a couple of weeks, I noticed light spots on the four corners of the screen! I was planning to exchange it for another SONY TV, a different series. Unfortunatelly, I've passed the 14-day return/exchange time frame!!! I would really appreciate it if I could be able to exchange it for a different one. I am definitely willing to pay the difference! Hope you can help me!!! THANK YOU!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your review and for purchasing our 65" X85J.
It is really unfortunate to hear you are having a picture issue on your TV after a couple of weeks of use. This is usually not the case and definitely not the experience we wanted you to have on our premium TV.
Some of these issues can be fixed by following the steps below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00030311
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Misleading Advertisment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The websute states its 65" but in store it doesnt, it has bold letter stating X85J with a small print of "65 class" on the box not 65", but class, and to top it off it comes in a way oversized box giving it the illusion of being a much bigger tv. This is last time I will buy a Sony TV ever again. Yah my bad for not investigating it further, but I had no service in the store both internet or sales so I just took it at face value when I bought it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mislead, We apologize for any confusion. Our BRAVIA KD65X85J is a 65-inch smart Google TV. The "65" from the model number refers to the size of the TV and the TV is measured diagonally. For other store-related concerns, you can also contact the seller directly.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Defective Tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst ever service I got from best buy. I bought a 65-inch TV in the month of January and the screen went off suddenly. Best buy gave me a defective TV (I guess) Now I'm trying to call Sony electronics and best buy no one is responding back. It's been two months I am waiting for a response and my TV is totally gone.Its really frustrating to call everyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Naaz, We regret to hear about your experience. This is definitely not the customer experience we want you to have. If you haven't received an update from our support team, you can also email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.65 inch is just a Perfect screen for my bedroom. And has good picture quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Merl,
We're glad that you like the size and picture quality of the TV. Because you do like it so much, would you mind updating your star rating to show other buyers how great the TV is?
If you have issues or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your XR65A80J.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Sincerely,
-Ralph
Sony Social Support
Poor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected for the price I paid. The TV lags a lot in the menus. Response time is quite slow especially first 5 minutes after turning the TV on. YouTube app works terribly. It switches between videos, kicks me out the app. I have tried many things to try to solve the issue. Please help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear that you are experiencing performance and YouTube app issue with your Sony TV. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, please ensure that your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the unit and resolve any possible software-related issues. You can also check if YouTube app is outdated. Please update the app if outdated.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First smart tv purchase. Great value for the size and specs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're glad that you appreciate the value, size, and specs of this BRAVIA X85J 4K HDR LED TV. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay