Customer Ratings & Reviews

Hi JULY,

Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.

We regret to know that you are not impressed with your new Sony Bravia TV. Our X85J is one of our latest Bravia TVs which has our 4K HDR PROCESSOR X1™, a powerful TV processing that delivers a picture that is smooth and clear, full of rich colors and detailed contrast. This TV also has our 4K X-REALITY PRO™, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture.

If you are having an issue with your TV, you can provide more details so we can assist you further and we also want to make sure you’re taken care of.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi Senorajess,

Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.

We regret to hear that you are having a Wi-Fi issue with your Sony TV. This is usually not the case with our premium TVs and this is definitely not the customer experience we want you to have. If you haven't contacted our support team yet, we can perform some troubleshooting steps to isolate the issue by following the guide from this link: https://www.sony.com/electronics/support/articles/00184183.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case Number (if available)
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi Duran,

Thank you for the feedback on your experience with your Sony X85J LED 4K Ultra HD Smart Google TV. We regret to hear you had a display issues with your unit. We value your input regarding picture quality and appreciate the feedback. Picture quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality and select the appropriate picture mode for your Google TV according to the content you are watching to enhance your viewing experience.

We regret to know that the unit had to be returned. We'd like to confirm if the lines are visible on other external sources (such as cable or satellite box, internet video device, or other devices like a DVD player) and even on the Home screen menu that caused you to return the unit.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home. Thank you for sharing your feedback.

Sincerely,
Jess

Hello Lisa3444,

Thank you for your review.

It is really unfortunate to hear you are encountering an audio issue with your newly purchased, 65" X85J. This is usually not the case, and definitely not the experience we wanted you to have on our premium TV.

Let's try to isolate and fix the problem by following the troubleshooting steps provided on the articles below:

If the audio issue happened only with the TV speakers, refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00023579

If you have an audio system connected to the TV, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00137387

And as a general recommendation, to ensure you are getting the most out of our X85J, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00119543

If this does not help or resolve the issue, please email the below information to socialsupport@am.sony.com so we can best assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Bravia, Thank you for choosing and purchasing our BRAVIA X85J LED Ultra HD TV. We regret to hear that you are having a display issue with your new Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00032635. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X85J: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, -Craig

Hi Terrible,

We regret to hear that the unit had to be returned. This is definitely not the customer experience we want you to have. If you purchased a brand-new (not open box) Sony BRAVIA TV, it should have all the accessories inside the box. The TV also comes with a 1-year manufacturing warranty. If there is an issue with the unit right after receiving it, the seller can replace the unit right away.

We are really sorry for any inconvenience. We also take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

We hope you will consider Sony again in your future purchase.

Sincerely,
Vincent

Hi TuncAy,

We regret to hear that you're having line issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j/articles/00032635

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hello MrTeacher, That's great to hear! We are glad you are happy with your new Sony BRAVIA 4K smart Google TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent

Hi Sevak,

Thank you for choosing and purchasing Sony BRAVIA X85J smart Google TV.

We regret to hear your Sony TV has dead pixels. This is definitely not the customer experience we want you to have. For more details about your concern, we recommend visiting this link: https://www.sony.com/electronics/support/articles/00026287.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi Displayname,

Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.

We regret to hear you are having an issue with your Sony TV and the experience you had with one of our local dealers. We need more details about your concern so we can help you further. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi Trapicasso,
 
Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
 
We are sorry to hear that and we apologize for any inconvenience. If you are having an issue with your TV, you can perform. Please turn off your BRAVIA and unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Turn on the TV and test its performance. We also recommend updating the fimrware of your BRAVIA to improve its performance and resolve any software-related issues: https://www.sony.com/electronics/support/articles/00119543.

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you?  If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent

Hello BBBOSS,

Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Picture quality will depend on the source that you're playing. So for example, when a video in standard quality is being scaled up and played back, the quality will look poor, even on an HDTV. A video must have high definition quality to be played back at high quality on an HDTV. A video with SD quality cannot be converted to high definition quality or displayed in standard resolution without stretching. However, by adjusting the Sharpness and Picture Mode of the TV, the quality can be improved. You may also try to play a different source to isolate the issue like Youtube, Netflix or other streaming platform.

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi SeanM, Thanks for sharing your experience with your new Sony BRAVIA 4K TV. We are glad you were amazed with its picture quality and Google TV features. You can always adjust the picture quality of your new TV according to your preference. You can also turn the light sensor feature to automatically adjusts the brightness and color of the picture based on the surrounding ambient light. Adjusting some settings with under picture setting will definitely improve your viewing experience. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent

Hi RobR, Fantastic! We're glad you like the great picture quality and ease of use of your Sony X85J. Under picture mode options, Standard mode is a great starting place for watching sports or with fast moving objects. If motion is not to expectation, I would recommend individually adjusting Motion settings for optimal experience. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam

Hello LikeARoss, We are glad that you like the quality of your brand new Sony Bravia TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase! Vincent

Hi PittsburghRick, We appreciate your feedback and we are sorry you are having issues with your Sony TV. To isolate and hopefully resolve any possible software-related issues, we highly recommend updating the firmware of the TV: https://www.sony.com/electronics/support/articles/00119543. Our Bravia X85J supports ATSC/ATSC 3.0(NEXTGEN TV). To know more, please visit : https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/specifications. Despite your concern, we are glad you like the picture and other qualities of your Bravia. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent