Customer Ratings & Reviews
- Model:
- KD65X85J
- SKU:
- 6455578
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class X85J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, budget-friendly price, and impressive gaming capabilities. They rave about the vibrant colors, great contrast, and crystal-clear picture, making it an excellent choice for streaming, gaming, and entertainment. While some users have minor complaints about the remote control, connectivity, size, durability, and screen issues, the overall positive feedback highlights the TV's outstanding performance and value for money.
This summary was generated by AI based on customer reviews.
Do NOT BUY SONY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Sony Bravia tv in December of 2019. In March Covid hit and customer service was closed for Sony. When I finally got a hold of customer service I explained that the sound on the tv would not work consistently. I would need to unplug, reboot the tv. They sent me a replacement tv and said it was a default tv. Now less than 6 months later this tv will not even turn on. Both TVs have been stationary in my home. I have not moved them once. I will never purchase a Sony TV again. I have had cheap $300 TVs last longer than this $1200. Cell phones last longer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SONYSUCKS,
Thank you for choosing and purchasing our KD65X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV.
Make sure the AC power cord is securely connected to a working wall outlet. Verify the outlet is working by connecting and checking another device. Otherwise, connect the TV to a different know working outlet. If plugged into a power strip or surge protector, unplug the power cord and plug it directly into the wall outlet. If the TV turns on, the issue is with the power strip or surge protector.
Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in. Disconnect all external devices connected to the TV then turn on the TV.
If the issue still occurs after following the above instructions, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Additional Information regarding your experience with the KD65X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. Television screen constantly freezes & also loses sound. Should have purchased LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Thank you for reaching out to us. We're sorry to hear the issues that you are experiencing with the TV where it freezes and losses sound. This is definitely not the experience we want you to have. Allow us to help troubleshoot the TV. May we know what are you watching when TV freezes? Are these apps on the TV or from an external device? Are you using the TV speakers or an audio system connected to the TV? For the meantime, please use this link with steps to follow to troubleshoot picture and sound related issues: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00200862
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! - Kris