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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 416 reviews

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93%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent sound quality and ease of use of the 7.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver. Many appreciate the Bluetooth connectivity and the receiver's powerful performance, along with its straightforward setup process. Positive feedback also highlights the receiver's features and its value for the price. A few users mentioned challenges with the Zone 2 functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 416 reviews
  • Rated 3 out of 5 stars

    Needs Atmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the str dn1040 and thought this would be a good upgrade for my hdr equipment. Wasnt impressed with the sound quality compared to my 1040s rich deep sound so I returned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So difficult to make work! Wanted a simple stereo for outside speakers bought this and can't get it to make a sound. Worst buy ever!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cake, we apologize for the inconvenience this may have caused you. Please send us an email at [email protected]. Please also include your contact and product information. Tell us more about the issue so we can provide you with troubleshooting steps to fix this issue. Thanks! ^Ron sony_US

  • Rated 3 out of 5 stars

    Basic Entry-level AV Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic entry-level receiver, several options and nice GUI. Sound is sub-par to a higher end system such as Denon.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not good to buy an open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The center speaker terminal and Sub woofer terminal is not working properly , I plan to return it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sato, We are sorry for the inconvenience that this may have caused. You can check How to troubleshoot if there is no sound or intermittent sound from the speakers from this link: https://us.en.kb.sony.com/app/answers/detail/a_id/38388.
      Regards,-Jay sony_US

  • Rated 1 out of 5 stars

    Beware Google Cast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multi-channel (also known as Sound Field settings) and subwoofer output do NOT work with the built-in Google Cast technology. The best you can do is two channel stereo. Support doc here: https://us.en.kb.sony.com/app/answers/detail/a_id/75892/p/41901,43145,95995/c/65,66/kw/google

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JBfromUSA, We're sorry to hear of the issues you are having. Rest assured that your feedback is important to us and it will be forwarded to the relevant department. Thank you for sharing your review. -Jerome sony_US

  • Rated 3 out of 5 stars

    Not as good as my denon it replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy a secondary receiver as it would not handle my 10 speakers

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problems with ARC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver has problems communicating through the ARC input. Both the tv and receiver are Sony. Sometimes it works okay other times it doesn't.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi snider, We're sorry to hear this. To isoalte the issue, you may refer to the link below for troubleshooting steps:
      https://us.en.kb.sony.com/app/answers/detail/a_id/75776/c/65,66/p/41901,43145,95995/
      Regards
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    D.O.A.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took a chance on this Sony reciever. The price was right and it had a lot of nice features. I got it home, checked the instructions, hooked everything up......nothing. No sound at all. I double checked the instructions and the connections, still nothing. It didn't even work for a second. Packed it up and exchanged it for a Yamaha reciever, which has worked flawlessly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need a degree in electronics to get this thing setup, direction are so hard to understand. Sorry I bought it !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HDMI Out Stopped Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this unit 2 days and the HDMI Out Stopped working. Returned. Worked great up until that point.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Treeves29, We regret that the home theater system did not live up to your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. I’ll pass what you've said onto the proper department. Thank you. -Vincent sony_US

  • Rated 1 out of 5 stars

    Expensive Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the specs are nice, and when it worked it did what you would expect. BUT - after 18 months the HDMI Input/Output Failed. No matter what we tried the AV receiver stopped being able to take a signal from one of the inputs and push it to our Sony projector. Apparently this is common with the new SONY AVS receivers. Be warned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok for the price, configuring could have been simple.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box, thinking I saved 100 box per sales person, but that was not true at all. And it does not even have an English version of the manuals. I returned this product. I felt not to trust the sale person any more!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Melaku, It is sad that the unit had to be returned and thanks for bringing this to our attention. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We'll make sure this will be forwarded to the right department. -Vincent sony_US

  • Rated 1 out of 5 stars

    Didn't Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not switch over or function the second zone audio. Only the first zone worked and ended up returning it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrBe, It is unfortunate that the unit had to be returned. We do appreciate you taking the time in writing this post. Rest assured that your feedback will be forwarded to the relevant department. -Jerome sony_US

  • Pros mentioned:
    Power, Sound quality

    Rated 3 out of 5 stars

    Good receiver for audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this receiver to replace a 13 year old Sony that was starting to lose sound to the front channels. I purchased it because I liked the sound of my old receiver and read good reviews on this unit. I am very pleased with the audio this receiver puts out. It has plenty of power and produces a somewhat airy sound that I find pleasing. It pairs nice with our mobile devices and music is very enjoyable. My intent was to not only have good audio, but also be able to upscale video to 4k. What I have found to be the negative is that I am unable to upscale Dish service to 4k with this receiver. It will upscale blu-ray, but not tv channels or Apple TV. I have called Sony tech support numerous times and have been met with rude support people all but one of my calls, and each call has ended when they put me on hold and I am disconnected. I am unable to find out if this will upscale with Directv and hope someone reading this will have that answer as no one at Sony seams to know. I would return this but am out of the 14 days Best Buy allows. My son has a Yamaha that upscales nicely and should have purchased that. Will probably sell, take the hit, and NOT purchase Sony again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Easy to setup!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read other reviews stating this was a hard unit to set up, but I was thinking it was the exact opposite. I had a Sony STR-DE 985. I was working fine other then it had no HDMI input or outputs resulting way to many cables to get things done. Always sounded good till I replaced it today. The calibration mic made setup so much easier than my old system where I literally had to input distances to get it to sound right. The 1070 just blows it away! I setup my older Sony BDP-S550 Bluray and tweaked a few setting on it. I stuck in a test DVD, the first Iron Man. The beginning of that movie just rocked the whole apartment!! I guess I need to keep it down a little. :)

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    great for what it does!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say that this is my first receiver venturing away from soundbars. Pairs well with my Samsung 4k tv and the sound is fantastic! can also pair with a set of sony wireless speakers so that you can get the 5.1 surround sound without wires having to go through your space. I will also say that if you really want to get the most out of your av receiver and products that are linked up to it..... make sure that your hdmi cables are definitely up to par. Now I'm not saying get a pair of expensive cables.. but definitely make sure that your hdmi cables are premium certified. rocketfish premium certified hdmi cables are not nearly as expensive as other more commercial name brand... but they are just as good for a lot less thanks to that premium certification by hdmi. you will not go wrong!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY IS THE BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Sony Receiver, the older one still working good, I bought the 1070 model cuz, its compatible to my new SMART TV, all HDMI support 2.2 HDCP great sounds for movie & music. I do not regret buying from BEST BUY last year same price right now. It comes with Advance features you can monitor the set up from your TV.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Blasting sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and clear sound, 4k hdmi ports works perfectly for my 4k Directv receiver

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound, Instructions lacking.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wiring was confusing when utilizing 5.1 format. System was stuck in 7.1 format and kept returning missing speakers error during setup. Programming the thirty presets for FM are totally missing from the included manual. you have to complete a search online to find the procedure. When wanting to watch SAT TV everything works as it should as long as you turn on SAT Receiver last but occasionally it will switch to TV input and w/SAT picture showing on screen which leaves you with picture and no sound. Will troubleshoot this this weekend. I upgraded all of my HDMI cables to ULTRA HD HDMI ones. 18G throughput. Remote select button works when it wants to navigating the on screen menu is easy selecting the feature you want to modify is more miss than hit. Will call Sony for A new remote I'm hoping this will fix this issue. Rated three stars because of these issues. If all features worked as advertised with sound quality being 5 stars would have rated higher.

    I would recommend this to a friend