Customer Ratings & Reviews

Hi MstB, We appreciate you taking the time to share your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Should you need further assistance, please visit the Sony support site or email us at socialsupport@am.sony.com. Regards, Erin

Hi nnoooooooooo, We're glad that you're enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi diamond, We're glad that you are enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi AmyT, Congratulations! We're very pleased to hear that you are enjoying your new TV. Thank you for choosing Sony. Erin

Hi MikeC, We're glad that you are happy with your purchase. Thank you for choosing Sony. Erin

Hi MirandaJ Great service! We're also glad that you love the TV. Thank you for choosing Sony. Erin

Hi JWM1, thank you for reaching out and we're sorry you're having an issue with your TV. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the TV

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi DexterW, We're sorry to hear you're having issues with your TV. This is definitely not the experience we'd like you to have, May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Patrick, We appreciate your feedback. We're sorry if the TV is a little slow on getting applications loaded at the power up. This is definitely not the experience we'd like you to have. Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. The current or most updated version is 6120300401. Ref: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-75s30/software/00340195

We also recommend restarting the TV. Ref: https://helpguide.sony.net/tv/lusltn2/v1/en-003/08-01_03.html



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi StephenM, We're sorry to hear that you haven't received this yet. Please contact Best Buy support to further assist you. Regards, Erin

Hi LakeGirl,

While we're glad that you find it easy to setup, we regret to hear that it hasn't performed to your standards particularly with the picture quality of this TV. The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV.

The picture quality may improve if you change it in [Picture] under [Settings]. For more information, please visit the links below:

https://www.sony.com/electronics/support/articles/00263533
https://www.sony.com/electronics/support/articles/00245141

If you are watching from an external output like a cable box, depending on the maker and model of your cable box, you may have a variety of output jacks available to connect it to the television. To take full advantage of the high-quality picture available with a digital or high-definition cable signal, use the highest-quality connection jacks available. HDMI will provide the best quality picture.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Issue:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi JeanetH, We're truly sorry to hear about your TV. This is definitely not what we wanted you to experience. To avoid any performance issues, please make sure that your TV has the latest firmware update.

https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-75s30/software/00340195

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :



Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the unit:



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,

-Craig

Hi JohnM,

We regret to hear that you are experiencing issues with your BRAVIA 3 TV and the Google assistant doesn't seem to work or reacts incorrectly. This is definitely not the buying experience that we want our customer to have and I can definitely see how this would be frustrating for you. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. One of the possible solutions to the issue is by updating the firmware of the TV for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Please make sure to try that first as well by going to Help → Select Status & Diagnostics → System Software Update → Software Update.

If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the Google Assistant is reacting incorrectly or it comes up even when you don’t say "Ok Google" on this link here: https://www.sony.com/electronics/support/articles/00225730

If the behavior continues, performing a factory reset may solve the issue: https://www.sony.com/electronics/support/articles/00159487

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi UlisesM,

Thank you for sharing your thoughts on the TV! While the BRAVIA model is positioned in the more affordable range, it boasts the advanced 4K HDR Processor X1™, which significantly enhances picture quality with improved color, contrast, and clarity. Additionally, the Bravia 3 comes equipped with the Sony Pictures Core™ app, granting you access to a wide selection of new releases and classic films, including the largest collection of IMAX Enhanced movies, lossless UHD quality through Pure Stream, and exclusive behind-the-scenes Studio Access. To ensure you enjoy all these features and maintain optimal performance, please remember to keep your device updated.

Best regards,
Craig