Customer Ratings & Reviews
- Model:
- K75XR70
- SKU:
- 6578572
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent picture quality and brightness of the 75" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024). Many are also pleased with its ease of use, black levels, HDR, and user interface. However, some customers have noted concerns regarding the viewing angle.
This summary was generated by AI based on customer reviews.
Great Picture when working. It froze up a lot.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony Bravia 7 75 inch TV because I love watching sports on my TV abd my 65 inch Samsung was 10 years old. I thought the OLED’s might be too dark to fully get the greatest image and in the store the Sony Bravia seven mini LEDs looked super bright and good enough for what I needed it for and the OLED’S were also just more expensive and tinted darker When I got the Sony Bravia home, I had problems with it almost immediately First of all, I had trouble keeping the TV connected to the Internet . So I updated all the software and then my screen started freezing while I was watching a TV show.. The screen would freeze, but I could still change the channel and the sound in the background. But the screen was frozen. When the screen was frozen, I couldn’t even use the remote to turn the TV off or change a channel.. I was forced to unplugged the entire TV just to get the screen unfrozen and to work again. I was then told by the people at Best Buy to reboot my TV so I rebooted the TV, but the TV continued to freeze up. It also continued to disconnect from the Internet on its own, and I couldn’t get any signal on my TV for my streaming even though the TVs in my other rooms and Computers were all working perfectly and not disconnecting from the WIFI. For the money I paid for this TV, It shouldn’t be constantly freezing up, and it shouldn’t be disconnecting from the Internet and giving me so many problems so I decided to return it. When I returned the television, the salesman at Best Buy said oh yeah the Sony has a problem with freezing up sometimes, and they’ve had problems freezing up when you attach a sound bar. I told him that I hadn’t put a sound bar on the television and they said oh well they just freeze up a lot. It’s an issue I will say that when the TV was playing properly, the picture was absolutely beautiful and I loved it. It was very bright & exactly what I wanted, and it was crystal clear and if I didn’t have any of the issues with it, freezing up or connecting with the Internet, I would’ve been very happy with the quality of the picture and the sound. But in the end, I felt like I might’ve gotten a lemon because all of the other reviews were so good, and a few of the very few bad Reviews had some of the same exact problems that I had. So maybe I was just unlucky I decided to return the TV and instead I bought the LG C3 OLED that was on sale and I’m hoping that the picture won’t be too dark for the way that I like TV, but I’m gonna give that one to try. I gave the TV two stars strictly because of the great Picture Quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DannyB,
Thank you for reaching out to us with your concern. While we're glad that you like the amazing picture, we are sorry to learn that you are experiencing issues such as running into network issues and random freezing or lagging on your TV right after being set up in your home. This is usually not the case with our premium TVs. Your feedback is extremely important to us and is very much appreciated.
It is regrettable that the unit needed to be returned. Many issues can often be resolved without requiring repairs, and we would have been glad to guide you through some troubleshooting steps and provide assistance with our product. Additionally, your TV comes with a 1-year warranty from the date of purchase.
We hope you will consider Sony again in a future purchase and give us another chance at bringing the theater experience to your home. Thank you for the feedback.
Sincerely,
Jess
Troubles with Sony TV purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we found out after the tv was mounted that it did not support Spectrum app! We called Sony corporate help and they confirmed that this BRAND NEW SONY BRAVIA did it have a Spectrum app . This for a brand new “smart” TV. We bought this tv based on our good experience with Sony. The Best Buy sales person Never mentioned anything about this! Very irresponsible or poorly trained. We had to hire someone to take the tv down and prepare it to ship back to Best Buy. We purchased a Samsung tv (recommended by SONY). We now have to again hire someone to install this tv (we are 84 years old and it is much too heavy for us to lift). Best Buy tried diligently to charge us for return of the Sony and for shipping the Samsung.? After much effort, some supervisor agreed to forego the charges. Although we decided to make the second tv purchase from Best Buy, we were very reluctant and are still disappointed in Best Buy’s effort to try to charge us for the exchange. Still don’t have the Samsung up because we haven’t found an installer. Best Buy should have stepped up and had the Geek Squad do it for us. There you have I!
I would recommend this to a friendConstant software Issues with Sonys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure whats going on with the Sony brand. I made the switch from Samsung and I think I will be going back. My Samsung lasted 10+ years and is still working. Meanwhile My Sony stopped working and was flashing a red light after about 3-4 years. I then went and purchased another Sony and it is now turning off and on by itself. I have had it about 1 month. I am not sure what to do since I don't have the box anymore. I have unplugged it multiple times, reset it to factory settings, updated the software. Everything I can think of. Sony has some major software issues and I don't think I will be buying a Sony anymore unless they fix this current situation. Great picture, but terrible software.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlR1,
We are sorry to hear that you're not having the best experience with this TV and you've been running into some issues. This is definitely not the buying experience we want our customers to have. Your TV may turn on or off for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/downloads
If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. if you haven't yet, follow the steps from this link to disable Sleep timer, Idle TV standby, and Auto shut-off settings that may cause the TV to turn off automatically.
https://www.sony.com/electronics/support/articles/00032613
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If the behavior continues and you still have the unit, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Worst tv ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is by far the worst overall price/quality tv i have ever purchased. Does not allow you much room to adjust picture settings. Backlighting/ deeper blacks is horrible. Lots of gray and shutters to clear up. Looks like a gray cloud in a time lapse video. Sound quaility is very bad, sounds like you are in a tube and muffled. Overall a total waste of money. I have seen lots of good reviews and was really looking forward to this tv. I am not sure about all of the positive reviews. The best i can tell, is that they left reviews for the wrong tv!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're sorry to hear about your experience with your Sony Bravia 7 and appreciate you bringing these issues to our attention. We understand your concerns regarding the picture settings, backlighting, and sound quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.
To address the picture settings, we recommend exploring the advanced settings menu, which offers more customization options. For the backlighting and deeper blacks, adjusting the local dimming settings might help improve the picture quality. Regarding the sound quality, connecting an external sound system or soundbar could enhance your audio experience.
If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Regards,
Sam
Sony open box disaster!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drove 150 miles each way to get and open box Sony. On the phone I was told it was in a box and was Geek Squad certified excellent. It had no box no remote one foot on and the other missing. The bubble wrap was poorly on. Never buy open box online the call center tells you what you want to hear. You cant talk to the store. They did not even say sorry for your inconvenience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GregP,
Thank you for considering Sony products. We sincerely apologize for the experience you've had with the K75XR70 TV, and we understand how frustrating this situation can be. Your feedback is invaluable to us, and we want to ensure your concerns are properly addressed. For assistance with the missing parts, we encourage you to contact the Sony support team directly. They will be able to provide you with the help you need.
For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Best regards,
-Fred
Not what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this tv. In my opinion, picture quality was worse than the 13 yr old Sharp we were replacing. Sound was awful. Had our old tv for 13 years (a 70” Sharp) without any issues. Still worked but it wasn’t a smart tv. Had the Sony 1 day and it stopped working after an update. Nothing would get it to turn on, just kept ‘clicking’. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CherylP,
Thank you for telling us about your experience with your BRAVIA 7. We're sorry to learn it didn't meet your expectations and you're experiencing unexpected issues on your TV after the update. This is not the buying experience that we want our customer to have.
It is regrettable that the unit needed to be returned. Many issues can often be resolved without requiring repairs, and we would have been glad to guide you through some troubleshooting steps and provide assistance with our product. Additionally, your TV comes with a 1-year warranty from the date of purchase.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Defective Bravia 75
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 11 months. Now we hav to jump through hoops to have it repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello CraigB,
Thank you for reaching out. We're really sorry to hear about the trouble with your BRAVIA 7.
We want to make sure this gets sorted for you as smoothly as possible, so please contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv they’re ready to help you with the process and any questions you have.
Thanks for considering Sony products. We are sorry this happened.
Warm regards,
Estefany
disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality instore was not at all in my home, i truly wished that it was explained. the team came out and did not know how to set up tv or even mount on my wall. srcond team came out n i purchsed a 2nd tv. truly disappointed, i was
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaR, we are genuinely sorry to hear about the experience you had. We understand how frustrating and disappointing that must've been. At Sony we strive to deliver high quality on our products, therefore the Sony - 75" class BRAVIA 7, allows you to customize your picture settings so you can find the picture and quality that fit your needs. Here is a link with steps and information on how you can do it : https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
We hope this can help you, and improve your experience. If you need further assistance, our technical team is available via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony. Regards, -Dominick
Sony and google big brother
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So excited with my new sony, brought it home, spent hours installing it and when I turn on I HAVE to accept google to be able to use the tv. Absurd! Nothing in the store said I had to accept google to use this tv. What is this, big brother? Going back tomorrow. Sony never again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewS, Thank you for your feedback. We are sorry to hear that you had a frustrating experience with your new Sony TV. Requiring to accept the Google's terms to use the TV is part of the standard setup for accessing various smart features and functionalities provided by the Google TV platform on our models, including the BRAVIA 7. We understand your frustration, and we appreciate your feedback. -Sam
Bad 75 inch overrated brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lost signal ,wouldnt turn on after 2 weeks . Will stick to samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ReynierC,
Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your A80L TV not working properly after 2 weeks from the purchased date. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you. Many issues can be fixed without a repair.
If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00153674
Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.
Sincerely,
Jess