Customer Ratings & Reviews
- Model:
- XR75X90J
- SKU:
- 6455216
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, color, large screen, and gaming features of the 75" Class BRAVIA XR X90J Series LED 4K UHD Smart Google TV. They appreciate the great picture quality and sound, saying they were not disappointed and that the picture quality is amazing. Customers also mention that the TV is massive at 75 inches and that it is amazing for gaming. On the downside, customers are negative about the HDMI ports and blooming issues. A few customers reported that 3 out of 4 HDMI ports stopped working, while others mentioned that the TV has a little bit of blooming.
This summary was generated by AI based on customer reviews.
Not as promised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond disappointed. I have yet been able to see the picture promised. Set up was easy, but trying to find the balance for the picture is flat out impossible. Once you are able to adjust the faces to not be orange you lose other picture aspects. I personally feel I spent far too much money for a “normal” TV with zero bells and whistles. I don’t see 4k even with a 4K movie. LED and UHD is a joke on this TV. I personally feel like this is the lowest model they have instead of a X90J. I haven’t returned it yet, but will be for a Samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappoint, While we're glad you like the ease of setup of the X90J, we're sorry to hear you had an issue with the picture quality adjustments. This is usually not the case for our TVs nor the experience we want you to have. Usually, picture quality depends on the original source. If adjusting the wide array of color, contrast, motion settings, and brightness seemed challenging, there are preset Picture modes that allows you to quickly select an image quality setting that is preset to be suitable for the genre of the program and the type of content. There is also the Auto Picture Mode, when Auto Picture Mode is set to On, the Picture mode will automatically change according to the content that you're watching. Please refer to the link below for more details about the picture adjustments:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00263533
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
You can also email us directly at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Regards,
Sam
- Pros mentioned:Color, Picture quality
One of the most underrated TVs from 2021 and on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, value, and performance. I have a 65" C1 as my other TV, and this one is amazing in comparison, especially for gaming. Sports, movies, Dolby Vision, user interface for apps, all of it is phenomenal. Colors pop, 4k looks perfect for sports (World Cup games have been a joy), and the size is something to behold. Playing the LG demo on this TV compared to the C1, I really cannot tell much of a difference outside of slightly darker blacks and a little more saturation. It works perfect for my PS5 with auto detection and all features (VRR, ALLM, etc), and it works great as a PC monitor (with my 3090, 4k is perfect). Make sure to tune the settings and presets for your viewing content. The Bravia XR processor does make things blurry to emulate how eyes focus, but you can turn all of this off or customize the level it focuses and blurs. Not sure why the complaints for the sound, it is not perfect but it is definitely good enough if you don't want a sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shtepp, we're glad you are enjoying the picture quality of our product with your PS5 and PC. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing SONY. ~Earl
- Pros mentioned:Picture quality
Input issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture when it actually works but the input switching is awful and I have to redo power up sequence multiple times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sony75lcd, Thanks for reaching out. We're sorry about the issue that you're having with your TV. This is definitely not the experience we've wanted you to have. Allow us to assist you. Kindly check and make sure that your TV has the latest firmware. You may refer to the link :https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00119543 . If your TV is up to date and still exhibiting the issues, we recommend resetting the TV to its factory default setting. You may refer to Step 2 in the link below : https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00159487 . If you still need assistance with your TV, please email the below information to [email protected]. Apologies if you disclose some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J TV.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
-Craig
Do not buy this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY........I bought this TV in January, and the wifi has gone out already, have to unplug and restart the TV to get the smart features to work....... for a while before it fails again, this is the 2nd Sony TV to have this issue, i thought the 1st one was just a bad TV, but for this TV to have the same issue, 3 mos after purchase, tells me this is not a quality product, and I'll be making a geek squad claim at some point
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi edsonrange, We are sorry to hear that you are experiencing issues with the wireless network feature of your Sony TV. If you still have the TV, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related TV article link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00184183
Should you need further assistance, please contact us for help.
Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Ease of use, Picture quality
excellent quality and price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality and price, I like everything about this TV, fluid and easy to use.
I would recommend this to a friend TV is totally dead after exactly 6 months!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is totally dead after exactly 6 months!! Last week 3 out of 4 HDMI ports stopped working. Last night, TV wont even turn on. I now am going to have to figure out what the next step is. DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lindsey,
Thank you for your review. We sincerely regret that you are having issues with your X90J within 6 months of use. This is definitely not the experience we wanted you to have on our premium TV. Some of these problems can be fixed by performing the troubleshooting steps on this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00153674
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Ease of use
NOT IMPRESSED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POOR PICTURE AND SOUND, WAS EASY TO SET UP BUT NOT HAPPY WITH ABOVE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rama,
We regret to hear about picture and sound quality issue of the TV. In this case, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size and configure various settings related to the TV’s sound such as sound quality and sound mode.
The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
Also, Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Don’t buy this TV if you stream. It’s garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is absolute GARBAGE. Will not stay on Wifi and has to be restarted multiple times daily. Screen is good but there is a serious known problem that I only found about after the purchase. Less than 4 months old and can’t even return it. Sony should be ashamed and so should Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobbyC, We're sorry to hear about your experience with the 75X90J TV. This is definitely not the experience we've wanted you to have. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related TV article link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00184183 . Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, -Craig
Display went bad after two weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks of install I have one line across TV about 2" down from top. Other than that seems like a nice TV, we exchanged it for another one and hope that this one will be trouble free.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charles,
Thank you for choosing and purchasing our X95J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X95J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Nothing but trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, had nothing but problems, been on the phone with Tec service 3 times in 3 days. Also the over the air tv reception does not pick up channel 12, I missed the Olympic Games.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 1234,
Thank you for choosing and purchasing our X90J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
It depends on your physical location and the TV signal coverage of the local broadcasting stations in your area. You can find information on the available channels on websites such as the FCC DTV Reception Maps page. Other websites may also be available to help you discover available stations in your area. Actual signal strength may vary depending on a variety of factors including building structure, neighboring buildings and trees, weather, and the type of antenna used. Signal strength may be weak when using an indoor antenna or in hilly areas.
Note: Indoor antennas perform best in areas with strong signals. Outdoor antennas are preferred in areas of weak signals.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Poor picture quality and clarity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 12 year 46 inch sony woth much better picture quality. My 75 inch x90j appsars extremely blurry in most cases.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techenthusiast,
Thank you for your review. We sincerely regret that you are having issues with the picture quality of the X90J. This is definitely not the experience we wanted you to have on our premium TV.
Some of these problems can be fixed by performing the troubleshooting steps on this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00141958
We want to make sure you’re taken care of and help check on your TV. For further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Regards,
David
Broke tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke after less than a month. Screen started to turn on and off repeatedly. Very disappointed! Now I have to wait a week for a replacement
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frustrated, thank you for choosing and purchasing our product. We're sorry to hear that you have a screen issue with your SONY unit. We would like to know more about your issue so we can better assist. Please email us the below information to [email protected] so we can check your file.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I’ve received a defective TV from Sony. I’ve switched from LG to Sony and this is The product I received for switching. Very disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kicker, We're sorry to hear that you've purchased a defective unit. This is usually not the case for our TVs nor the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
WiFi connection 100% dead in 10 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV but have had problems with Internet connection via cable and wireless ... After about 10 minutes connectivity is 100% dead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IvAK,
Thank you for choosing and purchasing our X90J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the Wi-Fi signal on your Android TV device drops or intermittently disconnects, check your network connection status and check the troubleshooting steps provided on this link below on how to resolve your issue..
https://www.sony.com/electronics/support/televisions-projectors/articles/00184183
NOTE: Wireless internet connection is dependent on the ISP (internet service provider) and environmental factors like distance from the router, location of the wireless connection, etc.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
75" Sony Bravia XR
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died in less than 5 months. Will not turn on and gave no warning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Thank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV.
We regret to hear that the TV won't turn on. This is definitely not the experience we'd like you to have. This is definitely not the viewing experience we'd like you to have. Wed love to help you troubleshoot your problem and turn this into a better experience.
Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV. For troubleshooting steps, please check the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00023331
May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time
of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Failed after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 2 weeks. Don’t buy. Better options available.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tomh,
Thank you for choosing and purchasing our X90JUltra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details regarding the issue of your television. For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Stay Away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a week , Led entire line broke instantly , Besy Buy did very good job in return process
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ckar,
Thank you for choosing and purchasing our X90J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If you're experiencing vertical or horizontal lines on the screen, follow the troubleshooting steps provided on this article.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00109671
If troubleshooting doesn't work, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the Google TV I hate this TV and will be returning to the store
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
Thank you for choosing and purchasing our X90J Ultra HD Smart TV. This is definitely not the news that we would like to hear. If the television is still with you, please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Poor picture quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is poor and fuzzy , stick with Samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi washer,
Thank you for choosing and purchasing our X90J Ultra HD Smart TV. We're sorry if you are not satisfied with the picture quality of the TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Picture quality will depend on the source that you're playing. So for example, when a video in standard quality is being scaled up and played back, the quality will look poor, even on an HDTV. A video must have high definition quality to be played back at high quality on an HDTV. A video with SD quality cannot be converted to high definition quality or displayed in standard resolution without stretching. However, by adjusting the Sharpness and Picture Mode of the TV, the quality can be improved. You may also try to play a different source to isolate the issue like Youtube, Netflix or other streaming platform.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
If you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Tv issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and display but the picture was striped and terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sagitta414, thank you for choosing and purchasing our BRAVIA XR X90J 4K HDR Full Array LED with Smart Google TV (2021). We're sorry to hear that you have picture issues with your SONY unit. Please follow this link to isolate the picture issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00032635
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl