Customer Ratings & Reviews
- Model:
- XR75X93L
- SKU:
- 6543516
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality, with many describing it as superb, breathtaking, and beautiful. The TV's brightness and vibrant colors also receive praise, with users appreciating its performance in well-lit rooms and its ability to produce lifelike images. While some users mention minor screen issues and concerns about the price, the overall sentiment is overwhelmingly positive, with customers expressing satisfaction with the TV's size, viewing angles, and overall performance.
This summary was generated by AI based on customer reviews.
Mt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied! Geek Squad installation was excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasT, We are thrilled to hear that you are very satisfied with your new Sony BRAVIA 4K smart Google TV. It's also great to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent
- Pros mentioned:Picture quality
Green screen problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great but the first one I got started having green screens the second day. Best Buy exchanged for another new Sony and that one started green screen before the delivery was gone an hour.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JudithP,
Thank you for choosing and purchasing our XR X93L Mini-LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Press the HOME button on the remote to display the TV menu screen. Does the issue still persists in the menu screen? If so, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
If the situation does not improve, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X93L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Tv Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job installing the tv. Thank you for your services
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, RonM!
We are thrilled to know your satisfaction with the superb installation service of Best Buy. With the X93L, you'll experience our stunning 4K Mini LED TV powered by Cognitive Processor XR™ that delivers dazzling brightness and deep blacks. Spectacular contrast is achieved by XR Backlight Master Drive™. What you hear matches what you see.
Thank you very much for the 5-star review and for choosing Sony!
- Romeo
Sony 75'' - Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything the reviews said! And, I appreciate that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HughQ, amazing! We're glad you like our product! Thanks for choosing Sony. ~Earl
Steve
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.Techs were professional, prompt n knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH, it is nice to hear that you had a great experience with your purchase! Enjoy your new TV! Thanks for choosing Sony! ~Earl
75 in Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to upgrade my 6 yr old Sony bravia. Streaming thru this was a noticeable improvement as compared to coming thru my computer .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesH,
You've made a great choice! Thank you very much for upgrading to our XR75X93L. We are extremely pleased it suits your needs and expectations. With the X93L, you'll experience our stunning 4K Mini LED TV powered by Cognitive Processor XR™ that delivers dazzling brightness and deep blacks. Spectacular contrast is achieved by XR Backlight Master Drive™. What you hear matches what you see.
Thank you very much for your purchase and for choosing Sony!
- Romeo
GC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. We would highly recommend this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, DebraC!
We are truly delighted to hear your satisfaction with the amazing performance of your XR75X93L. We greatly appreciate your recommendation!
With the X93L, you'll experience our stunning 4K Mini LED TV powered by Cognitive Processor XR™ that delivers dazzling brightness and deep blacks. Spectacular contrast is achieved by XR Backlight Master Drive™. What you hear matches what you see.
Thank you very much for your purchase and for choosing Sony!
- Romeo
The best at the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the best for the least...and excellent knowledgeable staff as well...
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ClaireB! Thank you for sharing such a wonderful shopping experience. We're delighted to hear your purchase went well and everything has been taken care of. You’re now able to enjoy immersive, engaging cinematic experience in your home with this great X93L. Rediscover your favorite content with impressive Mini LED contrast and brightness, powered by the intelligent Cognitive Processor XR™. Thousands of Mini LEDs, pricelessly controlled by XR Backlight Master Drive, deliver a picture full of vibrant colors and detailed shadows, perfect for any room. Experience immersive, expansive sound with integrated sound poisoning speakers matching what you hear with what you see on screen. Thank you so much for choosing Sony! -Jess
Disappointing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen surface is not properly flat, so the very obvious reflections on TV during the day are very wavy and make me feel a bit queasy. At night, when the lights of a nearby room are, the TV reflects a rainbow streak in an uneven, almost horizontal line across the TV surface which is very visible in dark-colored scenes. Based on the product description, I believed that this TV would be bright enough to enjoy during the daytime and from various angles in the room, but it fails to live up to the description. I have, of course, tried adjusting the settings manually when unhappy with the image, but even the brightest settings have been insufficient during the day and at night unless all nearby lights are turned off. In the future, I'll go back to Samsung because this Sony TV is not up to the quality standard that I was used to. It's a good concept with a nice remote and beautiful screensaver photos, but the functionality is lacking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JessC,
Thank you for reaching out to us with your concern. While we're glad that you like the new standard remote and ambient mode (screensaver), were sorry to hear you are not having the best viewing experience with the TV. Your feedback is extremely important to us and is very much appreciated.
Your BRAVIA TV is designed to lean back slightly on the stand in anticipation of setting it on a low TV rack. Your line of sight when sitting is 15 degrees lower than when you're in a usual relaxed state. It's considered ergonomical to set your TV at a lower position and tilted back by a couple of degrees. This way, you'll be able to enjoy watching TV programs comfortably.
Note: Your TV may become unstable if the screws that secure the TV to its stand are loosely tightened. Make sure to firmly tighten all the screws to secure stability of your TV on its stand.
The panel is also bonded to the structure which causes a slight distortion. However, this will not affect the picture quality of the TV. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming.
In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X93L:
Sincerely,
Jess
Mediocre at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, but remote is of poor quality and not up to Sony’s level. It is very much an afterthought. Even the Installers were clueless about it’s possible uses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GaryJ,
While we are glad to hear that find our XR75X93L great, we are really sorry if its bundled remote control didn't live up to your expectations. We greatly appreciate your feedback. Regarding the functions of the supplied remote control, please refer to the following Help Guide link:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-07-05_01.html
With the X93L, you'll experience our stunning 4K Mini LED TV powered by Cognitive Processor XR™ that delivers dazzling brightness and deep blacks. Spectacular contrast is achieved by XR Backlight Master Drive™. What you hear matches what you see.
If there's something we can do to help or your need more technical assistance/information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching sports the picture goes back and forth between fuzzy and clear, same with movies. Not worth the price in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonC, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture on your Sony unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00032635?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
What happened to Sony quality?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power board failed ten months after purchase. We have purchased three Sonys TV. This purchase was a upgrade from a 75" X900F that was working perfectly fine. We never had a problem and should have kept it. The mini LED was a great picture and initially we were pleased. Ten months later, stopping working while still under the manufacturer's warranty. This purchase was too expensive for this to happen.
No, I would not recommend this to a friendDO NOT buy at Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the worst store for customer service. I bought a TV that was a demo model but have not been able to watch it because of all the missing components. First there was no electrical cord. Went to the store 5 times and asked for everything that went with the TV. But still don’t have a remote.
No, I would not recommend this to a friendConnecting errors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has trouble connecting to internet. To expensive for so many connecting issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanHughes, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue connecting your new TV to the internet. Please make sure the Wi-Fi signal strength is strong. If it's weak (only half or less of the signal icon is dark), consider moving the router closer to the TV or the TV closer to the router. It's recommended that the TV and router be at least 1 meter (3 feet) apart to avoid interference. Please follow this link for more details:
https://www.sony.com/electronics/support/articles/00151038
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X93L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl
- Pros mentioned:Picture quality
Thuy C.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my new tv, especially for HDR viewing with 4K videos. There are a lot of options to set the pictures for best quality. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThuyC, We're truly delighted to hear how much you are enjoying everything about this TV, especially the exceptional 4K picture and you appreciate the picture settings that allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. Rediscover your favorite content with impressive Mini LED contrast and brightness, powered by the intelligent Cognitive Processor XR™. Thousands of Mini LEDs, pricelessly controlled by XR Backlight Master Drive, deliver a picture full of vibrant colors and detailed shadows, perfect for any room. Experience immersive, expansive sound with integrated sound poisoning speakers matching what you hear with what you see on screen. Thank you so much for choosing Sony! -Jess
Bob D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It said excellent product. Very disappointed that the headset that I purchased would not work with the TV. Best Buy was very cooperative in allowing me to return the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD,
Thanks for commenting, and we are sorry for your disappointment. It is unfortunate to know that the headset you purchased didn't work with the TV and that you had to return it to Best Buy. To connect/pair a headset/headphone to our X93L, please ensure that it supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio playback. You may check first with your dealer/headphones' manufacturer information to check the compatibility to our X93L. For Bluetooth connectivity instructions, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00159290
https://www.sony.com/electronics/support/articles/00276630
https://helpguide.sony.net/tv/kusltn1/v1/en-003/04-06_01.html
If there's something we can do to help or you may need more technical assistance/information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
With the X93L, you'll experience our stunning 4K Mini LED TV powered by Cognitive Processor XR™ that delivers dazzling brightness and deep blacks. Spectacular contrast is achieved by XR Backlight Master Drive™. What you hear matches what you see.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo