Customer Ratings & Reviews
- Model:
- KD75X80J
- SKU:
- 6451296
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 75" Class X80J Series LED 4K UHD Smart Google TV for its exceptional picture quality, describing it as crystal clear and enjoyable. The large screen size is also well-received, providing an immersive viewing experience. The TV's user-friendly setup process and reasonable price point are additional advantages highlighted by customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
NEVER BUY SONY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Junk. Good picture but they dont make their own screens. Android updates and have to unplug the tv. Jesus Sony, get your heads out of your butts. Junk. Avoid All Sony.
No, I would not recommend this to a friend Never Again Sony or Best Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research I purchased (12/21) a 75” Sony tv for Florida home. The home is humidity controlled and occupied for four months per year. I had previously bought many Sony products. Upon return this year, the tv is loaded with pink/purple verticals and triple images. No steps by Sony people helped telling me the screen was defective and authorized dealer repair was 200 miles away. After three calls to retail I could not even get callback from Best Buy people. Obviously the repair costs (and future problem possibility )makes this unrealistic.
No, I would not recommend this to a friendBuying an extended warranty!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years and one month into owning the TV and it’s now a paperweight! It will not power on and there are no warranty options for it since it only has coverage for one year. Do not buy todays garbage quality electronics without an extended warranty!!
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Stand
Love hhe TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, would mount or get a 3rd party stand, the included stand isn't good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LHNM,
We regret to hear that you're having issue with the supplied table-top stand of this TV. Sony strongly recommends taking measures to prevent the TV from
toppling over. Refer to page 3-5 for proper setting up the table-top stand of this TV: https://www.sony.com/electronics/support/res/manuals/5025/d995fadd42cf14f7c39cb3740a5373ae/50250481M.pdf
The required wall-mount bracket for the KD75X80J is SU-WL855(not supplied). For product protection and safety reasons, Sony strongly recommends that installation of your TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bad Smart Google TV apps.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sony 75” x80j tv has a lot of software issues with hardware 4 cores cpu ARM cortex A73 @ 1.8 ghz, 3gb ram with 1 gb available memory system, with 4gb storage it left 1.5 gb limited internal storage free space after android O.S 10 and all sony streaming google tv apps. The problem is many streaming apps that came from sony google tv ( netflix, apple tv apps, disney, amazon prime video, youtube, etc. ) it kept crashing when watching on it then it effects lost sound not only to all sony streaming google tv apps but also to tv channel that use antenna over the air with coax tv connection and any external devices that use hdmi connection to tv , another effect is some remote buttons such as sound, tv settings, apps had stopped working from this software issue. Fully Factory Reset and O.S Restore suggested by Sony Tech Support did not fix this problem. Black level pictures is not really good on HDR
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FirstSonyTvOwner,
We're sorry to hear about your issues with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for any inconvenience. You can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Wont Turn on After only 8 MONTHS OLD!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV only 8 MONTHS, Came home from work one day and would not turn on, changed outlets, tried everything to get it to turn on and nothing! So now we are on week 2 of dealing with Sony to try and get this not even year old tv replaced!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BMULLIN,
We're sorry to hear about what happened to the TV. We love to help you regarding the issue with the TV. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case Number:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Nice TV, but has bad quirks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, but has quirks: audio switches to Spanish whenever a channel jump/quick view is done, but ONLY during Sunday night NFL broadcasts. Another annoyance is that when changing to a different channel, there's a 8-10 second black screen delay before the new channel broadcast starts. Another annoyance is that the channel guide never offers any programming info for network channels. Other, non-network channels are fine, but Fox, ABC, NBC, and CBS only display "No Information Provided". My previous TV (Samsung) had none of the problems. Also, the picture is VERY dark; especially when streaming movies. I would NOT buy the Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clogan,
Thank you for sharing your feedback on your experience using our X80J LED 4K HDR Google TV. We regret to hear you're running into difficulty with certain channels switching the audio to Spanish and problems when changing channels on the TV. We want to make sure you get taken care of.
For Spanish audio on your TV programming, you can press the AUDIO button on the remote to turn off Second audio program (SAP). This feature allows you to select multilingual source sound or dual sound for the program currently being viewed (depending on program source).
It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable. If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel.
When using Enhanced format, picture may not be output correctly. If this function is not really needed, we can set this back to Standard Format. This should speed up source switching. To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format]
We also recommend doing a soft reset. Hold down the power button for 5-10 seconds until the restart screen option comes up, select restart and let the TV shutdown and restart itself and see if the problem is still there.
If the issue persists, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Do NOT buy this Sony TV!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in place of a Samsung we really wanted because it wasn't avaliable at the store when we went to pick it up: big mistake. When the Sony appeared to have a grainy, green blur going from the bottom to the top of the display sporadically, inside the first week, we used the exchange policy to get the same model delivered... And problem with the second one. Going through over 12 hours of calls with Best Buy to end up in the same place is more than frustrating - it's wrong. Not sure if i want to purchase again from Sony or Best Buy after very bad support on a $120 protection plan and bad product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherBland,
We're sorry to hear about what happened. We apologize for the inconvenience that this may have cause. We'd also love to help you resolve your problem. Let's start by checking the status of your case. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still cannot get the install we paid for. This is the last time we will purchase or allow a client to purchase. Salesperson lies zero response from install setup. Call after call. Putting TV on curb and canceling charge.
No, I would not recommend this to a frienddoesnt connect to wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from my wifi regularly and i am very unhappy with that. All my other devices connect to the wifi but it has trouble staying connected. it will disconnect multiple times a use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi homeowner, thank you for your review. It is unfortunate to hear you are encountering a network issue with your X80J. This is usually not the case and the experience we wanted you to have on our premium TV. If you haven't yet, please try following the steps provided on the following links to isolate your Wi-Fi issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00184280
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00133631
https://www.sony.com/electronics/support/audio-video/articles/00184183
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Terrible display
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.White spots on corners right out of the box, will get worst on matter of days or weeks, get the extended warranty, don’t get fooled by Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yadi,
Thank you for the feedback on your experience with your Sony X80J LED 4K Ultra HD Google Android TV. We're sorry for the inconvenience this have caused you. Please allow us to help you and turn this into a better experience.
If you get a TV with that much cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes, this is related to a normal technological variance inherent to all LCD/LED TVs. If it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for more helpful information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00030311
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Best ripoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugly picture overpriced,and they sent a girl that didn't know how to read a tape measure to install
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sucks, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture on your new TV. You can adjust the picture quality of your unit based on your preference. Please follow these links to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00026355
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Unreliable yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy never showed up on the delivery date no phone call no nothing I canceled the order the following day
No, I would not recommend this to a friendScreen is not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having issues with the screen already avoid this tv stay away from it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samson,
We're sorry to hear about what happened to the TV. We apologize for any inconvenience. In this case, you can isolate and diagnose the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was excellent and extremely helpful. The store manager was awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Purchase,
Thank you for choosing and purchasing our Sony X80J BRAVIA Smart Google TV. While we're glad you like the excellent customer service, we regret to hear about the 1 Star review with this TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We hope that you will be willing to revise your review based on your further experiences with this exceptional TV.
If there is something that we can help you with, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
DO NOT BUY SONY TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought Sony TV - KD-75X80J ago at Best Buy for over $1,400. We watch TV barely ever - only during some sport events. Last month it started acting strangely, first with darker spots, and few lines on the top, until it is all black now. At the beginning, Sony customer service was able to help us overcome the issues, but not any more. They said that newest software is fine with it, that our warranty is out, that also they do NOT have a repair shop to send us to in PA, and that basically we are on our own! They said this issue is uncommon. We bought this brand first place because we TRUSTED Sony! But this is a huge mistake! We are not happy that such an expensive TV is broken after short period of time, and that they are not taking accountability. Very disappointed!!
No, I would not recommend this to a friendDON’T BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with my Sony TV purchase. I bought it on June 23, 2021, for $2,200 plus taxes. The TV stopped working in December 2023, and despite my repeated attempts to get it fixed, it took Geek Squad a full six months to respond and come over to diagnose the issue. When they finally arrived, they told me the TV was irreparable. As a long-time Sony customer who has purchased four big Sony TVs, including this one, I expected much better quality and service. Unfortunately, this experience has completely eroded my trust in Sony products. I'm still paying for a TV that I had to trash in June 2024, and I will no longer be buying Sony TVs in the future. This has been a very frustrating and costly experience.
No, I would not recommend this to a friendNever in stock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime i look at this item , its never in stock.. Been trying to get for the longest time now.
No, I would not recommend this to a friendBad don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first tv I got had a line straight thru the screen was told it was a bad tv and pixels were damaged had to have a replacement delivered and they tried to make me repay to have it set up again I didn’t ask to buy a broken tv in the first place!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abcderfg,
We're sorry to hear about what happened to the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience for any inconvenience. The brand-new TV comes with a one-year limited manufacturer's warranty. We're glad that you received the replacement of the TV.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Never available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I constantly receive ads for this tv. I have put in cart and everytime says not available in my area or available delivery
No, I would not recommend this to a friend