Customer Ratings & Reviews

Hi JuliaM,

You made the right choice! We're thrilled that you are enjoying the size of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony!

-Ralph

Hi ValarieA, Amazing! We're glad you like the great picture and sound quality and cool new features of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hello Jesse,

That's awesome! We're glad to hear that you like the picture and sound quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-David

Hello ColtB, We are glad that you like your new Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent

Hi GreatProphecy,

We regret to hear your Google TV displays ghosting or double images and white shadows across the screen. We’d love to help you troubleshoot your problem. Many issues can be fixed without a repair, please check the common solutions on the link below if you experience Double images (Ghost image, Double image) issues on your TV.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00032635

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

We want to make sure you’re taken care of. If the issue is still unresolved, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Nino, That's awesome! Thank you so much for sharing your experience so far with your X80K Sony 4K TV! We are happy to hear you are pleased with the outstanding picture and sound quality with your new Bravia TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi JamesS, While we are glad to hear that you are happy with the sound quality of the KD75X80K, we are sorry to hear that it did not meet all of your expectations when it comes to the picture quality and had to return the TV.

We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi bigjon, Thanks for the review/feedback. We sorry to hear that our product did not meet your expectations. We'd like to know what your concerns are with the picture and sound so we can assist and make this a better experience for you. In the mean time, you may check the links below. These contains instructions so you can modify the picture and sound settings based on your preference.

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

We also recommend that you update the software version of your TV with the latest one. Software updates help improve your TV's performance and provide new features. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00028577

Hope this helps. Thanks for choosing Sony!

Regards,
-Craig

Hi AndreA, Great! Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase and you like the smart Google TV features. You’re now able to enjoy immersive, engaging cinematic experience in your home. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!-Jess

Hi BrandonS,

We regret to learn that spots or dots appear on the screen of your TV. This definitely not the buying experience we want our customers to have. Please refer to the link below and check the information about the dots (also known as pixels) that you may be seeing:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs/kd-75x80k/articles/00026287

You may also find this link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00030311

Sony commitment to customer satisfaction is our top priority. In any case that you need our assistance, please follow the instruction below on how to contact us.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

Sincerely,
Jess

Hi SandraM,

Thank you for the review and we do apologize for the inconvenience. Picture quality depends on the signal and content. The picture quality may improve if you change it in Picture under Settings. Check this article for more details.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00190409

If you need further assistance, we can help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

Regards,
David

Hi Dtiger31,

We regret to hear about what happened with the first and second BRAVIA TV that you received. This is definitely not the buying experience we want our customers to have. This does not happen often and we want to make sure you get taken care of.

Could you let us know if you’ve been helped by Best Buy with the replacement TV?

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Alikavani, That's awesome! Thank you for giving the product a perfect rating! We're glad that your investment is worth it and you like the smart Google TV features. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi NoemiT, We're very grateful for this positive feedback! Thank you for this amazing review of your BRAVIA X80K. It's great to hear your investment is worth it and you are enjoying the superb features, and excellent picture quality of your TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi Bobby, Perfect! Thank you so much for the 5-stars review and for sharing your excellent experience with our 75" X80K TV. We're delighted to hear it meets your expectations and you are enjoying everything about this TV, especially the exceptional picture quality. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi AlisaR, We regret to hear that the picture quality did not meet your expectations. This is definitely not the viewing experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

You can configures display settings that adjust the picture quality, such as screen brightness. To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
Ref: https://helpguide.sony.net/tv/jusltn1/v1/en-003/07_08.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin