Customer Ratings & Reviews

Hi Gotm, Awesome! We are glad that you are overall satisfied with your purchase. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi LoriY,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We recommend contacting Best Buy or your dealer and make them aware of what happened. We hope that everything will be handled accordingly.

In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi RexofCruces,

While we're glad you like most of the features, we regret to learn you are experiencing unexpected issues when streaming apps or the TV intermittently disconnects from the internet. Your Prime Video app may experience a specific issue or not respond properly for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If Prime Video is not working or a specific issue occurs when attempting to use the app, check your specific issue or the troubleshooting options provided on the link below to help resolve the issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00145644

If the Wi‑Fi signal on your Google TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. Then if needed, check your network connection status and troubleshooting from this helpful article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00184183

It's unfortunate to know you're considering returning the unit. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Mahmoud,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/articles/00028577

The troubleshooting steps on these links may also help resolve the issue:

https://www.sony.com/electronics/support/articles/00260396
https://www.sony.com/electronics/support/articles/00240540

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi MarioL,

Thank you for reaching out to us with your concern. We are so sorry to hear that you're not having the best experience with this TV. This definitely not the buying experience we want our customers to have. We would like to know a little bit more detail about the situation you faced with the TV.

Could you let us know if you’ve been helped by Best Buy? We want to make sure you get taken care of.

If there is something that we can help you with regarding your 1-star rating, we are more than happy to help you out. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hello MichaelC, We regret to hear you are having an issue with your Sony TV. Please make sure to update the firmware of your BRAVIA to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. If you are having a display issue, you can follow the guide from this link to isolate and hopefully resolve the issue: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-02_04.html.

We need more information about the issue with your TV and we want to make sure you’re taken care of.

May we contact you directly to assist you? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi FashingomaM, we regret that the TV size did not meet your expectations. This is definitely not the news we'd like to hear from you.

Below is the TV measurement:

DIMENSION OF TV WITHOUT STAND (W X H X D) 66 X 37.88 X 2.88" (1,675 X 962 X 73 MM)
DIMENSION OF TV WITH STAND (STANDARD POSITION) (W X H X D) 66 X 41 X 16.25" (1,675 X 1,040 X 410 MM)
SCREEN SIZE (INCH, MEASURED DIAGONALLY) 75" (74.5")
If there's something that we can help you with regarding your 1 Star rating, we are more than happy to help out.
May we contact you to help and get more information? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K

We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi KC83,

We regret to hear you are having display issues with your TV. We want to make sure that you're taken care of and go through some troubleshooting with you to make sure your TV is great. If you're experiencing vertical or horizontal lines on the screen, follow the troubleshooting steps provided on the link below.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00032635

If the recommended steps do not help to resolve the symptom, service may be required. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi AngryShopper11,

Thank you for reaching out to us with your concern. We regret to learn you're having some HDMI connection issues after 2 months of use. Sony commitment to customer satisfaction is our top priority. We would like to know a little bit more detail about the situation you faced with the TV. Many issues can be fixed without a repair, please check these common solutions first on the link below.

https://www.sony.com/electronics/support/articles/S1F1507

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hello CookieMonster,
Thank you for sharing your experience. While we are happy that you appreciate the awesome picture quality of your new Sony TV, we regret to hear that you are having some issue with the remote control. Please allow us to help.

Kindly check this helpful link to address the remote control issue.
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-07_01.html

If you require further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Model:
Issue:


Sincerely,
Marco

Hi user511235, We're glad you like your new TV. Enjoy and thanks for choosing Sony! -Craig

Hi JamesMako, Thank you for taking the time to write such a superb review of your experience with your X80K Sony LED 4K TV! We are extremely pleased it suits your needs, especially its incredible 4K picture and smart Google TV features. Thank you for your purchase and for choosing Sony -Jess

Hi RonaldG, That's awesome! It's really wonderful to know you're satisfied with your purchase! We're thrilled to hear you feel the 75" X80K is the best TV that you've owned and you're enjoying the exceptional picture quality and you find it easy to setup. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing this amazing review of your X80K and for choosing Sony! -Jess

Hi AngH,

Amazing! We're glad that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

-Ralph

Hi Raies,

Awesome! We're glad to hear that you like the picture color quality of the TV. Thank you for choosing Sony and enjoy your TV!

-David

Perfect, Sebastian! That you so much for the 5-stars review and for being one of our long time customers! We're extremely pleased to hear you're happy and satisfied with the vibrant intense colors, excellent 4K HDR picture, and very clear sound quality this TV delivers. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi user403532,

Amazing! We're thrilled that you are enjoying the picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-Ralph

Hi RaymondS, That's awesome! We are thrilled to hear that you are pleased with your new Sony BRAVIA X80K 4K smart Google TV. Thank you for trusting Sony! Vincent