Customer Ratings & Reviews

Hi RubenG,

Thank you for the 5-star rating and we're happy to hear that you like the clear picture quality and sound of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi user845166,

You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-Ralph

Hi CharlesH,

Perfect! We're glad that you are enjoying the picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-Ralph

Hi An0therw0nder,

Thanks for sharing your feedback. While we're glad that you like the sound quality, we're sorry to hear about the TV randomly turning off when you pause a content/streaming app. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. Your TV may turn on or off for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/downloads

If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. To prevent your TV from being turned off by a BRAVIA™ Sync (HDMI-CEC, ARC, eARC) capable soundbar or other device connected to your TV, check to make sure the connected device is not set to turn off the TV with an auto-off feature or timer.

If you haven't yet, follow the steps from this link to to help troubleshoot and disable different features that may cause your Google TV to turn on or off automatically.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00032613

If the behavior continues, performing a factory reset may solve the issue: https://www.sony.com/electronics/support/articles/00159487

If the issue is still unresolved even after performing a factory data reset and installing the latest software for the TV, please follow the instruction below on how to contact us.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Awesome, GladysT! We're thrilled to hear you are overall pleased with the outstanding performance, especially the superb picture and sound quality of your Sony X80K. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi RogerS, Thanks for this wonderful review of your X80K! Choosing this TV will definitely be worth it! We're truly glad you like the reasonable price, excellent picture and sound quality of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase! -Jess

Hi Happy, That's very generous of you! Thank you for the kind words and review of your X80K LED 4K Ultra HD Smart Google TV. You definitely made the right choice with this TV for an upgrade. We're glad you are happy and satisfied with the features and exceptional picture quality of your new BRAVIA TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for choosing Sony! -Jess

Hi JackS,

Amazing! We're thrilled that you are enjoying the supported apps, Google software, and picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-Ralph

Hi MonsterTV, Thank you for this amazing feedback! We're truly happy to hear you're enjoying the impressive performance of the 75" X80K, especially the gorgeous and clear 4K HDR picture quality that you feel just like in a movie theater. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for offering the product a fantastic rating. Thank you for choosing Sony! -Jess

Hi Bridget, Amazing! Thank you for giving the product a perfect rating! We're so glad you investment is worth it and this TV is the best purchase you've made in years. It sounds like we hit the mark with the X80K. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for choosing Sony! -Jess

Hi TienD, Thank you for the 5-star rating! We are thrilled to hear about your excellent experience with your new BRAVIA X80K TV! You chose the best TV brand! It's good to know you like the outstanding 4K HDR picture this TV delivers. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for trusting Sony! -Jess

Hi Georgess, Awesome! We are really happy to hear you are enjoying the amazing picture quality of the X80K LED 4K Ultra HD Smart Google TV. Glad to know you're investment is worth it. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your feedback and offering a fantastic rating on the product! -Jess

Hi Dont,

Thank you for choosing and purchasing Sony BRAVIA X80K smart Google TV.

We are sorry to hear that you are having issues with your BRAVIA TV. This is definitely not the customer experience we want you to have. Please ensure that your TV is up-to-date to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. You can always adjust the picture and sound quality of your TV from its settings according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09.html. To further isolate and hopefully resolve the picture quality issue, we can follow the troubleshooting steps from this page: https://www.sony.com/electronics/support/articles/00032635.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi LouisG,

Perfect! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi KimberlyW,

Great! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-Ralph

Hi mali2345, Thank you for the amazing review! We're glad you love the Google TV operating system, great sound, and overall quality of your Sony X80K. Thanks for choosing Sony! -Sam

Hi MAG1234,

Great! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi AnaB,

We apologize for the inconvenience. You can directly report your concern to the retail store. We're happy that you like the features and overall performance of your BRAVIA X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

If there is something that we can help you with regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!
-Jess

Hi BrandonM,

Thanks for reaching out to us with your concern. We apologize, the 43" X80K model does not support all the features associated with HDMI 2.1. This TV has a native 60Hz panel (85X80K only is 120Hz) and supports HDMI eARC which is a new function standardized by HDMI 2.1.

If 4K at 120 Hz is your priority, this is only available for the 85" X80K model. 120 Hz and Auto Low Latency Mode (ALLM) are supported by HDMI IN 3 and IN 4.

For expanded HDMI 2.1 feature support including 4K at 120Hz signal format, VRR, and ALLM, we recommend having a look on the X85K and up series.

In any case that you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We value you being a Sony customer. We are sorry for the inconvenience this may have caused you.

Sincerely,
Jess

Hi DanielR,

Thanks for reaching out to us with your concern. We're sorry to learn about the occasional pixelation or blurring issue you're experiencing with your TV. Please allow us to help you and turn this into a better experience. Ensure all cables leading to your TV are secured firmly. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

Picture quality depends on the signal and content. That being said, if you're experiencing a blurry, hazy, or dull screen, follow the troubleshooting steps provided on this link to resolve the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00032635

In any case that you need our assistance, please follow the instruction below on how to contact us.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess