Customer Ratings & Reviews
- Model:
- KD75X85J
- SKU:
- 6453207
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Sony 75" Class X85J Series LED 4K UHD Smart Google TV's picture quality, describing it as excellent and top-notch. They also appreciate its large screen size, affordable price, easy setup, and great gaming experience. While some customers have concerns about the Google TV platform and have reported issues with dead pixels and defective units, the overall sentiment towards this TV is positive.
This summary was generated by AI based on customer reviews.
Salesman
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the best help at our store in Mid Rivers. The salesman was incredibly knowledgeable, and he helped us make a hard decision on a new TV. We are extremely happy with our purchase and we will be back to see him in the future!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scottkeyz, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the superb quality of our X85J and the exceptional service of Best Buy's salesperson.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Rife With Glitches
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally purchased this tv 11 months ago, but... 1. Sometimes the picture turns grainy or pixelates. 2. Sometimes the audio lags making any movie seem like a 70's era Chinese monster movie 3. Sometimes the tv becomes unresponsive to the remote or it lags behind. 4. It tells me it will shut down due to inactivity when I have JUST interacted with it like changing the channel, volume or streaming. 5. The audio cuts out and plays loud white noise. 6. I hate this tv!
No, I would not recommend this to a friendJust what we were looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so pleased with our decision. Thankfully a team member at the store was able to help us find exactly what we were looking for in our price range. Couldn’t have asked for a better television for our home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kym12,
You made the right choice! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony!
-Ralph
My Entertainment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my purchases. Everything works great! Thanks to your team at Best Buy for settimg up my new tv, sound bar and dvd player, as well as taeching me how everything works.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeDee, We're glad that you are happy with your purchase! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thanks for choosing Sony! Jay
- Pros mentioned:Picture quality
carefully check open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought an open-box, the brand new one was discounted $650 . it's a great tv with beautiful image and sound system. However i found out a dead pixel and exchange for a brand new sony x90j which is also discounted $750
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you so much for sharing your experience. While we are pleased you are satisfied with the exceptional picture & sound quality of our X85J, we are so sorry to hear that you've encountered an issue with the dead pixel on the TV screen and that it needs to be returned.
However, we are pleased that you've exchanged it for our X90J. We are hoping that you will have an enjoyable experience this time.
If there's anything we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Sincerely,
Romeo
Sony Social Support
It’s a Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sony Quality. I only stream TV so app functions are most important. The tv has decent picture quality but it’s below average. The wifi it’s connected to is super fact fiber optic with over 850 Mbps. For the price it’s adequate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for the positive feedback! We're glad you like the picture quality of the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
Sony delivers again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for a 8 year old TV. We wanted a smart TV after we cut the cord to our cable company. TV worked great and is easy to download other apps as needed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallasdave, Thanks for the feedback. We're glad you chose our TV for your entertainment upgrades. The smart, powerful, and the beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Regards, -Craig
Really helpful Geek Squad members.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad that installed my tv were the best! Very professional, friendly but most of all, so helpful. I was especially appreciative of the younger man and his great attitude!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
thank you so much for the 5 Star review and for purchasing our 75" X85J.
We are really thrilled to hear you are satisfied with your shopping experience and amazing installation service of Best Buy Geek Squad.
For the X85J- Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for choosing Sony!
- Romeo
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV I have always been a fan of Samsung in terms of televisions. But Sony has won me over. I love the google interface, I was able to download all of my apps and then some.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tia10, Wow! We're glad that you love this TV! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay
Great TV for the price and great size.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great, especially with my PS5. I feel like it isn't as sharp as I would like and it would be great to have something to fine-tune the picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mucaro, Awesome! We are so glad to hear that you are happy with your new X85J TV paired with your PS5! You can further enhance your viewing experience by adjusting the picture quality based on your preference. Please follow our help guide link on how to adjust the picture quality of your TV. Here is the link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment
I hope this helps!
Regards,
Carl
Overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s on okay television I expected way more for what I paid and on top of that my apps still have issues like before I should of just got a cheaper tv
No, I would not recommend this to a friendExcellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lino and his teammate were amazing. They were professional, early, extremely knowledgeable, personable, and provided top-tier customer service. I am very pleased with my service!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDWII, thank you so much for your positive review! We are truly happy you are satisfied with the exceptional customer service of Lino and his teammate.
For the X85J - Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Poor Product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was spot on. No issues. I have an issue with the television randomly restarting during the day. It started right out of the box doing this but I thought it was something I was doing. I have researched and found that this is an issue with Sony televisions. I have reset, cleared the system, held the power and nothing seems to resolve the issue. I have even checked to make sure that it has enough ventilation. The tv has gotten worse and will randomly shut down two to tree times a day (It shuts down and restarts.) I love the picture and have no issues with the graphics; however, I don't think that will make another Sony purchase. Just to much money to be dealing with this type of issue, especially due to its a known issue by Sony and the buyers not informed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, While we're glad you love the great picture quality of this TV, we regret to hear you're having an issue with the TV randomly restarts by itself. This is usually not the case for our TVs nor the experience we want you to have.
If you've already tried to reset the TV, I'd recommend following the additional troubleshooting steps on the link below to further isolate and resolve this issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00114471
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD75X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
I don't get this meaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase from BEST BUY..Really ...the TV came as we expected..and works perfect ..best buy .... take time to charge you...$$$$
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cooleasywatch, Wow! We're glad that you are happy with your purchase! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay
Best Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. They came in on time and cleaned up when they left . Took time to show how everything worked. And left a number if we had any questions later.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sburgess,
We are glad you had a great experience with our customer service representative. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are very happy with it but I am not doing any more reviews since I have to use 50 characters. I don't think there should be a minimum.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ourtvpurchase, Thanks for purchasing out product. Surely you must be enjoying your 75 inch X85J TV right now. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Again, thank you for choosing Sony! -Craig
Great tv for sports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I got it for you can’t beat it. My only complaint is the screen glare in a bright room. Other than that it’s a excellent tv. Rich color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drewski,
Wow! Thank you so much for the perfect star review!
We are truly happy to hear you are satisfied with the exceptional quality- especially when watching sports videos and reasonable price of our 75" X85J.
We are sorry if you are encountering a screen glare when watching the TV in a bright room. This TV features various settings related to the TV display such as color and brightness for picture quality that you can configure according to your preference. You may try adjusting these settings and see if it resolves the problem. To access the settings, on the remote control, press the gear (Quick Settings) button, then select Settings → Display & Sound → Picture → the desired option.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
If there's anything else we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Love my Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally purchased this model in the 65” version. Wasn’t satisfied with the size so Geek Squad came back and swapped it out for the 75” version. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dscott, We're really happy you love your new KD-75X85J. We're also glad that you like the superb features and overall performance of the TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for your purchase and for choosing Sony! -Jess
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this TV, I originally went in to get a Samsung that a friend has and then the salesman pushed me on this TV telling me that this is a better TV then the Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dooped, Thanks for sharing your shopping experience. We're glad you chose our TV. The smart, powerful, and the beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. -Craig
thank goodness
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank goodness I got the wrong one and it all went down and it wasn’t bad for the rest of the day I got the one last time lol lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for the perfect star review. For the X85J- Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
In case you need assistance or information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo