Customer Ratings & Reviews

Hi Devmd,

Thank you for your review.

While we are pleased you are satisfied with the outstanding picture quality of our X85J, we are really sorry you've encountered an automatically power off issue and that it had to be exchanged. This is usually not the case and definitely not the experience we wanted you to have on our premium TV. Despite what happened, we are pleased you are satisfied with our customer service. It seems that a replacement TV is on its way, please feel free to re-evaluate the TV once you receive the new one. We also hope that you'll have a great experience this time.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We appreciate you and thanks again for choosing Sony!

Sincerely,

Romeo
Sony Social Support

Hi Utkarsh,
Thank you for your time writing this review. While we are glad you like the X85J TV, we're sorry to hear that it does not work well with your soundbar when connected via HDMI ARC. Allow us to help and isolate the problem. Could you provide additional information of the issue for us to better assist you? For the meantime, please check this link with steps on how to Use the Audio Return Channel (ARC) feature and troubleshoot problems: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00191214

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks for purchasing Sony. - Kris

Hi Mickey,

Thank you for your review.

We are glad to hear you find our X85J decent for its price. For picture quality, this TV features various settings related to the TV display such as color, clarity, and brightness for picture quality, or screen size that can be configured according to your preferences. To access the settings, on the remote control, press the gear (Quick Settings) button, then select Settings → Display & Sound → Picture → the desired option.

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

If there's anything we can do to help, you can always email us at socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

Thank you so much for your purchase and for choosing Sony!

Romeo
Sony Social Support

Hi Gotem, Thank you for sharing your experience with your new Sony X85J TV. While we are glad to hear that you are satisfied with your new TV, we are sorry to hear that it did not exceed all of your expectations. Thank you so much for choosing Sony. -Carl

Hi Xoxo, Thanks for sharing your experience with the 75 inch X85J Series 4K TV. We apologize that you have to do the sign in processes with each app. We will take this as a feedback but regardless, we hope that you are all set with your TV. The smart, powerful, and the beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig

Hi KingsKv, Thanks for the feedback. We are sorry to hear that the KD75X85J did not meet your expectations when it comes to picture quality. For this, the picture is affected by the quality of the signal received, which varies between channel and program. You can also configure the picture settings of the TV to better suit your preferences on the picture setting of the TV. You may refer to the link below : https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html Hope this helps! -Craig

Hi Dozie,

Thank you for sharing your review with this TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi whatdidibuy, We regret to hear that you're having a picture issue with the TV. We apologize for the inconvenience. We recommend check the high-speed HDMI cable connecting the devices to the TV. Also, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi DavidJSchulte,

Thank you for choosing and purchasing our X85J Ultra HD Smart TV. Please allow us to help you and turn this into a better experience.

We understand your concern. You will really notice the difference between the X85J and BRAVIA XR Master Series A90J. With its different price point, the A90J is advertise as powered by the revolutionary Cognitive Processor XR which makes the picture quality feels deep, natural, and real. Paired with our unique OLED panel, this technology delivers pure blacks and our brightest ever picture.

What we can assure you that both television will reproduce the best picture quality as possible with the source that you're playing. If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Waittimelong,

Thank you for choosing and purchasing our Sony X85J 4K Ultra HD Smart Google TV. This is not the experience we want to provide. We apologize for the inconvenience this have caused you.

We want to make sure you’re taken care of. Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We appreciate you and thanks again for shopping Sony!

Regards,
Jess

Hi there,

Thank you for your review. It is really unfortunate to hear you are not satisfied with the picture quality of our 75" X85J. This is definitely not the viewing we'd like to have on our premium TV.

Picture quality depends on the signal and content you are playing. You can improve the picture quality of the TV by configuring various settings related to the TV display such as color and brightness for picture quality according to your preference. Please refer to the link below for more details:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,

Romeo

Hi Dalbir,

We're sorry for your experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Doseoflos,

This is not the experience that we want you to have. This isn't normally the case with the Sony X85J. These steps may help resolve the issue:

1. The Wi-Fi signal strength is weak
-Place the router close to your TV, then check if the signal strength has improved.

2. Your TV is too close to the router
-It is recommended that the TV and router be at least 1 meter (3 feet) apart.

3. Other devices are connected to the same network
-If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.

4. Restart your TV and reset your router

5. Interference from other wireless devices
-If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.

6. Check the frequency band setting of your router (for dual-band routers)
-Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.

For more information, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00184183

You may also find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00133631

If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD75X85J.

Sincerely,

-Ralph
Sony Social Support

Hi Eric, Thank you for choosing Sony. We are sorry to hear that you are experiencing difficulties with your Sony TV using the built in apple TV. For this, please follow our related TV article link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00240540

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi BetterTV, We're sorry to hear that this TV did not meet your expectations. This is usually not the case and definitely not the experience we wanted you to have on our premium TV.
Yes, this TV runs an Android Operating system. The smart, powerful, and beautiful, BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast.

As for the picture issues, please visit the link below. In this link you will find steps on how to resolve you issue. https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02.html

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the (insert model):

Regards, -Craig

Hi jb3057,

Thank you for your review.

While we are glad that you are satisfied with the good-looking design of our KD-75X85J, we are really sorry you are having a wireless connection issue. This is definitely not the experience we wanted you to have on our premium TV. We'd like to help you isolate and fix the problem by performing some troubleshooting. If you haven't tried yet, please follow the steps provided on these articles:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00184183
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00013427?model=KD-75X85J&category=televisions-projectors-lcd-tvs-android-
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00133631

And as a general recommendation, to ensure you are getting the most out of our X85J, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00119543

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Ronnie,

Thank you for your review, and we are really sorry for your disappointment.

It is unfortunate to hear that you are having picture issues with your KD-75X85J. This is definitely not the experience we wanted you to have on our premium TV. If you haven't tried yet, please follow the troubleshooting steps below to isolate and fix the problem:

For pixel issue, please refer to this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00026287

And for no picture/picture disappears problem, this can be fixed by following the steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00153674

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Mike, We are sorry to hear that the KD75X85J did not meet your expectations when it comes to picture quality and up-scaling of the TV This is not the experience that we would like you to have with our premium products and we are sorry to hear that it had to be returned.

For this, the picture is affected by the quality of the signal received, which varies between channel and program. You can also configure the picture settings of the TV to better suit your preferences on the picture setting of the TV.

We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi Mullett, we are sorry to hear that the TV has no sound and turns itself off. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

For sound issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00023579
For power related issue: https://www.sony.com/electronics/support/articles/00032613

We also recommend to make sure the software is updated. Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00028577

May we contact you to help and get more information? If, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:

Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your X85J



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,
Erin