Customer Ratings & Reviews
- Model:
- KD75X85J
- SKU:
- 6453207
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Sony 75" Class X85J Series LED 4K UHD Smart Google TV's picture quality, describing it as excellent and top-notch. They also appreciate its large screen size, affordable price, easy setup, and great gaming experience. While some customers have concerns about the Google TV platform and have reported issues with dead pixels and defective units, the overall sentiment towards this TV is positive.
This summary was generated by AI based on customer reviews.
annoying vertical line on the screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a vertical line appeariing on the middle of the screen
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jerem,
We regret to hear you are having display issues with your TV. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. Please try following the steps below to isolate the issue.
1. Check if the issue occurs when on the TV's Home screen.
2. Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
3. If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen has a vertical line while on a different input.
4. If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
5. Restart the TV and check if the issue is resolved.
- Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Additional troubleshooting steps can be be found on this article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00032635
If the recommended steps do not help to resolve the symptom, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Picture quality
Best TV I've ever purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV in every way. I get compliments on the picture all the time.
I would recommend this to a friend - Pros mentioned:Picture quality
Good upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the best purchases we have made. Really love the big screen
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv I’ve owned! Great picture and sound! Haven’t had a single issue
I would recommend this to a friend - Pros mentioned:Picture quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Nice using it with the Xbox series x. Reasonable price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tgregg,
Fantastic! We are so happy to hear that you love the exceptional picture quality, reasonable price, and exceptional performance of our X85J- especially when using with your new Xbox Series X.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Best Decision Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this 75' Sony with the sound bar that is outa this world! Got a really cool deal on them together during Christmas! The sound bar was cheaper then. They work well together. I'm happy in my new home! Too bad my pictures won't load to show how it's mounted in the living room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nhyira,we're so happy to hear that you love the TV. Surely you are enjoying the picture quality of the TV especially with the sound from your soundbar. The smart, powerful, and beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As we utilize a sound bar we are unable to provide an accurate Sound Quality review... but we can state, that we are very satisfied with the overall picture quality/features of the TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 253COUGS, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. We appreciate your feedback with this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for sharing your review! Jay
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, but it will last you three years. Unless you want to waste a bunch of money, don't bother buying this TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Love the true Android TV platform
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality as expected. Love the true Android TV platform that allows all apps installed. I was able to install VPN app then run apps from regions outside of USA.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ds11870, We are thrilled to hear that you love your new Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for trusting Sony! Vincent
- Pros mentioned:Picture quality
Cant beat sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.picture is amazing, connects to my playstation 5 and sony home surround sound no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ricky,
Perfect!
We are really thrilled to hear you are happy and satisfied with the incredible picture quality and superb performance- especially when using with our latest gaming console, PlayStation 5 & Sony home theater surround sound system of our X85J.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Good Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television has excellent picture quality and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! We are so glad to hear that you are happy with the picture and sound quality of your new X85J TV! See beautiful pictures full of real-world colours on a TV that’s designed to keep you focused on the action. With 4K/120fps, you’ll enjoy smoother, clearer, more lifelike entertainment. -Carl
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV! The coax connection to the antenna is going out 1.5 yrs since I bought this! Piece of junk, go with a TCL instead! Since it was past a year out, nothing that they’re going to do. Make it cheap enough to get out of the warranty period. Nice. I thought Sony was a solid brand.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok while it lasted. Backlight went out after about two and a half years. Was sold on Sony by the Best Buy Sales guy. Won’t buying again!
No, I would not recommend this to a friendNo legs in the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do i go about ordering the feet (stand) for the tv?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for the review. If the television was purchase as an open box unit. Supplied accessories are not included. Visit Sony Parts and Accessories Sales to purchase a replacement stand for your TV. Go to Parts and Accessories.
https://us.esupport.sony.com/support/s/model-accessories?language=en_US
Regards,
David
Only lasted 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 75 inch Sony at Best Buy for my 90+ year old parents so if anything went wrong the Geek Squad could come and take care of it. We bought it and had BB install it on May 1st it completely quit working 5 months later, but BB said they can't touch it because it was under factory warranty and we needed to contact Sony to repair/replace. They have been without a TV for 2 weeks and we've had no help from BB and Sony is now saying a new tv is being shipped but we need to take the broken TV (75 inch) off the wall as they just deliver and unpack the new one and take away the broken one. We will then have to figure out how to mount the replacement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you so much for your review.
We sincerely regret to hear what happened, and we are really sorry for the inconvenience. This is usually not the case and definitely not the experience we wanted you to have on our premium TV.
We greatly appreciate your feedback.
For wall mounting- for safety reasons, product protection, and to make sure that the installation is performed correctly, Sony strongly recommends that the installation of your TV on a wall be performed by qualified professionals. Please contact your dealer or Best Buy for best assistance.
It seems that a replacement TV is on its way, please feel free to re-evaluate the TV once you receive the new one. We also hope that you'll have a great experience this time.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for choosing Sony!
Sincerely,
Romeo
Sony Social Support
crap!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute piece of Junk!!!!!!! I never bought a TV from you!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lawman,
Thank you for choosing and purchasing our BRAVIA X85J 4K HDR LED TV.
We regret to hear that the TV did not live up to your expectations. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If, please email us with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin