Customer Ratings & Reviews
- Model:
- KD75X85K
- SKU:
- 6501508
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 75" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, praising the color accuracy and clarity, particularly beneficial for gaming and watching sports. The ease of use and setup are also frequently highlighted as positive aspects. While some users suggest improvements to the remote control, the overall experience is largely considered positive.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. Meet all expectations addressed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BinuV, Awesome! Thank you for taking the time to write such a wonderful review of your experience with your new X85K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear it meets your expectations and you appreciate the exceptional picture quality this TV delivers. You’re now able to enjoy immersive, engaging cinematic experience in your home. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for purchasing our 75" X85K and for choosing Sony! -Jess
Damaged TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was damage and had to be returned. I waste time to pick up this TV and then again when I had to return this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MartinR,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. We would like to know more about what happened so we can address the issue and improve the quality of our products. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Defective TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The IR sensor on the tv failed a few weeks after purchase. I am in the middle of working with Sony warranty department to get a replacement. Pretty disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NickC, We apologize for the inconvenience that you experienced. This is definitely not the news that we would like to hear. We want to make sure that you’ve been taken care of by our Sony customer support team. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Case number:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ok not awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to bad for the price, refresh rate a little slow on sports but overall ok
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonW, Thank you for the feedback on your experience with your KD75X85K! We're glad to hear you feel that this TV is worth its price. I would suggest setting the picture mode to Standard. It is a great starting place for watching sports. If motion is not to expectation, I would recommend individually adjusting Motion settings for optimal experience.
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Worse picture award
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry horrible picture save yourself time get an LG OLED and you won't regret it.
No, I would not recommend this to a friendLines across screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv glitches and has lines across it when we watch shows. Very disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie, We're sorry you're having issues with your TV. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around.
To troubleshoot the issue, please follow the steps her: https://www.sony.com/electronics/support/articles/00032635
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
85inch e-waste
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unreliable tv, died shortly after the 1 yr warranty
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrAlmelia, We're sorry to hear about the no power issue with your Sony X85K. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve this issue, please follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00023331
If the issue still occurs after following the above instructions, repair may be required. Please visit our eService website for further assistance https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Sam
Good experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped automatically detecting firestick after 2 weeks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RingLeeda, Awesome! We are glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Blooming around certain objects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serious blooming I had the TV swapped for a different one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanM,
Thank you for your time writing this review. We're sorry to hear the blooming issues that you've encountered with your X85K TV. This is definitely not the experience we want you to have with our product. If you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85k/articles/00030311
In case you have concerns or issues with your Sony products, feel free to contact us by sending an email to socialsupport@am.sony.com. We're committed to finding a solution and ensuring our customers have a positive experience with our products. We do apologized for the inconvenience caused and thanks again for shopping Sony. - Kris
Tv serio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow delivery long wait time called and still had to wait order was canceled
I would recommend this to a friendNot happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy With It At. all Returned Couple Of Days later..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hamontez, We are sorry to hear that the TV had to be returned. This is definitely not the news we'd like to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We are sorry for the inconvenience and we hope you'll consider Sony in your future purchase.
Horrible item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came defected !!! Extremely disappointed don’t recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CelesteJ,
We're sorry to hear about what happened to the TV. We apologize for any inconvenience. The issue might resolve by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85k/articles/00200862?nick-error=data-articledetails
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality, Refresh rate
We were blown away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv to replace my 70” Samsung basic 4K tv. I had done quite a bit of research and knew I wanted to experience 120HZ. Once we got the appropriate HDMI connection and figured out how to change the settings to 120 fps on the xbox—WOW. The picture clarity is great, and the sound is incredibly clear. We thought we had the soundbar on, and then we realized it was all from the tv. Highly recommend this TV!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Austin, Awesome! We're glad that you're enjoying the picture and sound quality of your TV. We appreciate your feedback and thank you for choosing Sony. Erin
Whoops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we had a great set. Then it started dropping the video and audio. At different times and at the same time. Returned it to Best Buy with no problems. Now have an LG from Best Buy and very pleased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RickB, We are sorry to hear that you had audio and video issues with your Sony X85K TV and it had to be returned. This is usually not the case with our premium TVs and this is not the experience that we would like you to have with our products. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Color, Picture quality
As good as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony quality is always reliable. Happy with picture quality, color, brightness and contrast. Sometimes, the sound remains for a few seconds while the TV is shut off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryW, Amazing! We're delighted to hear that you are enjoying the picture and sound. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
Poor quality for the price paid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV freezes very often, which leads to power restart every time it happens. Apps respond very slowly. Not worth the buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayN,
It is unfortunate to hear you are having issues with your KD-75X85K. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For freezes issue, if this happened when streaming video on your Google TV, please follow the troubleshooting steps on this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85k/articles/00141896
And for your apps related issues, some of these problems can be fixed by updating the app from the Google Play store or updating the firmware of your TV to the latest version. If you haven't yet, to ensure you are getting the most out of your X85K, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85k/downloads
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Sony Bravia X85K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Clear picture, great for kids gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank Amazing! We're glad that you like the picture quality and enjoyed your playtime with your kids. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Excellent quality, great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. Very high quality for a reasonable price. I don’t do any gaming so didn’t need all the bells and whistles of a $3K TV. The picture quality is amazing and I am very impressed with the sound quality. Overall, 5 stars for value, quality, and ease of setup!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseH,
Thank you for reaching out to us today! We appreciate the positive feedback regarding the picture, sound quality and price point of the TV. Thank you for choosing Sony and we hope you enjoy your TV from here on out. Have a great day!
-David
- Pros mentioned:Picture quality
Love the colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was replacement for another Sony 2 yrs old Seems panel had all sorts of discoloration that I had no idea was there Guess I got used to it Geek Squad saw in with 30 seconds!!!! Had new one a month now and cannot believe the difference Really enjoying hockey again with white ice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bill, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was better than expected. Sony’s set up module was easy…very user friendly. BB delivery ppl were excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarryS, We're glad that you like the picture quality, ease of setup, user-friendly, and delivery service. Thank you for choosing Sony. Erin