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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 642 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers recognize the 75" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, praising the color accuracy and clarity, particularly beneficial for gaming and watching sports. The ease of use and setup are also frequently highlighted as positive aspects. While some users suggest improvements to the remote control, the overall experience is largely considered positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 642 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this TV a few weeks ago, and love it. the picture quality is awesome. the sound from the unit is great. the remote control is easy to use. my last 5 TVs have all been Sony. its a great product plus they last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankG, Awesome! We're glad that you like the picture, sound, and ease of using the remote. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV no grey spots in the black what so ever like I had on the Samsung funny cause one tech told me it was to be expected in the large tvs but another directed me to the Sony and she was 100% correct glad I got a second opinion and it’s the best TV in the house!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wendell, Thanks for the 5-Star review! We're glad you are satisfied and impressed with your Sony 75 inch X85K LED TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly Recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is more then we expected. The picture alone will sell you on this TV. We originally got for PS5, but ended it up loving it for every day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmandaB,
      Thank you for your purchase and we are very happy that you pleased with the picture quality of your new TV. We're glad that you enjoyed playing your favorite games every day. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv great picture easy to use and am very happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DougP,

      Thank you for the purchase and we're glad to hear that you're happy with the picture quality and easy to use features of the TV. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Chubby4peace

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony tv is best bet to buy at best buy. Very clear pictures and good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacintaA,

      That's great! We're glad to hear that you like the clear picture quality and sound of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best TVs I've bought over years. I usually buy Samsung TVs but lately they haven lived ip to my expectations. I'm now a dedicated Sony buyer from here on in. I love everything about this TV and the remote is so easy to use. Thank you Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Littlebit, We're glad that you are enjoying your new TV and ease of using the remote. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv and great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, also decent sound. Id always recommend a soundbar and subwoofer at the least. I love the bundle deal that sony offers as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star review, Tenacious! We're glad that you are impressed with the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is wonderful! Great picture!! We use a soundbar, so not sure about the tv speakers. Remote is very is easy to use also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Perfect, TrinaU! We're glad that you are enjoying your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and have a nice day! -Craig Sony_US

  • Rated 4 out of 5 stars

    Settle pixel lines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One topic consumers should be aware after months of usage screen starts getting block spot similar to plasma tv back in the day called costumer service tech tolde the biggest the screen dots will come and go on the screen hopefully, i don't have bigger issue in the future

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaR,

      Thanks for bringing up this issue with the Sony X85K. It sounds like you've noticed 'block spots' on your screen, which can be concerning. We would like to review your case to gather more details about your previous discussions during your call. Hopefully, this doesn't escalate into a bigger problem.

      We are eager to assist you further. To help us do so, please email us at socialsupport@am.sony.com with the following information:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Case ID (if any):
      Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X85K:

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Bad panel but probably just unlucky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv but I had a bad panel with a bright spot. Return was easy, if you get a good panel this is a solid tv picture wise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjjb, While we are glad to hear that you are happy with the picture quality of the X85K TV, we are sorry to hear that it had to be returned due to a bad panel. This is usually not the case with our premium TVs and we hope that you get a better experience with our Sony TVs in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome! Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture! Amazing quality! Top of the line

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LWolf17,Great! We're thrilled to hear you like the excellent picture and overall quality of your Sony X85K. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big Screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV I'm glad I made the right choice Sony the one and only

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonI, We're glad that you are enjoying your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A person

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture!! It makes you feel like your there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user973196, We appreciate your perfect star rating! We're also glad that you love the picture quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    75" Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv we ever purchased. Great picture, clear and sharp. Would definitly purchase a Sony again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renorazzi! We are so glad to hear that you are enjoying the awesome picture quality of your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    PoppaP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture looks good on my wall. The sound is excellent.I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PoppaP, That's great! We're thrilled to hear you feel this is the best TV that you've owned and you're enjoying the outstanding picture quality. At Sony we strive to put forward the best possible products for our customers. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase and for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just have for less than two weeks and its working fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 7777,

      Thanks for commenting! We are truly delighted to hear your satisfaction with the superb performance of your KD75X85K. With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. I would recommend it, especially for the value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user192031, We're glad that you are happy with your Sony TV. With your new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Craig Sony_US

  • Rated 3 out of 5 stars

    Good tv but it could be better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this tv it’s just the back light looks like it keeps flashing or strobingwhen something a darker color or black flashes by. Idk if this is a setting I could change or something just is up with the tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user367837,
      Thank you for your purchase and we're glad that you like the quality of your new Sony KD75X85K TV. We would like to help you troubleshoot and isolate the issue. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:

      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the X85K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Regards,
      Marco Sony_US

  • Rated 4 out of 5 stars

    75" tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice tv as it was explained by saleman he gave us good suggestions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Aqeel! We're glad that you were assisted professionally by your dealer. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase! -Jess Sony_US

  • Rated 3 out of 5 stars

    Not very good picture quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is not as sharp as we expected. I've changed the picture setting several times and it's still not sharp. Our prior TV was LG 65 and the picture on that TV is a lot better compared to this one . We had the TV for almost a week. My husband is not very happy with this TV. We are thinking of returning it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kemo235, Thank you for choosing Sony. We are sorry to hear that the X85K TV did not meet your expectations when it comes to the picture quality.
      To ensure the best viewing experience, please make sure that the TV is up to date with its software. Please check on this link for the software update https://www.sony.com/electronics/support/lcd-tvs-android-x85k_x86k_x89k_85x80k-series/kd-75x85k/software/00280964

      You can also adjust the picture settings of the TV to your preference. Please check on this link on how to change the picture settings of the TV
      https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment

      If you need further assistance, please feel free to contact us for help.

      Please email the below information to socialsupport@am.sony.com

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US