Customer Ratings & Reviews
- Model:
- XBR75X900H
- SKU:
- 6401207
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 75" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as fantastic and exceptionally high. They appreciate the easy setup, affordable price, and large screen. However, some customers have concerns about the sound quality, remote control lacking backlighting, viewing angles, software issues, and blooming.
This summary was generated by AI based on customer reviews.
Don't try to use your stick with this.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine, but there's no mention that it doesn't work with Amazon Fire TV. My whole house is wired with Amazon Fire TV which essentially means I can't use any Amazon remotes with this TV. I must have both the Sony and Fire TV remote by my side or I can just turn it on and control the volume with Sony's remote. I would NOT recommend this TV if you use Amazon products! I believe it will work and might even be optimized for Google products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheFerg,
We regret to hear that you're having an issue with the TV. In this case, you can check the BRAVIA Sync (HDMI-CEC) overview and troubleshooting information from the link below to isolate this issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00161073
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony 900
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for firmware update. Currently will not run at 120h as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Finsup,
We are sorry for the inconvenience. A firmware update version v6.0414 is now available to support a 4K 120Hz signal format to allow for PlayStation®5 compatibility. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
For instructions on how you can setup your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Romeo
pain
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looses internet. have to power it off and reset to get internet to work. have never had trouble with a sony before.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DAVE,
We are really sorry you are encountering a network issue with your X900H. This is definitely not the experience we wanted you to have on our product.
To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
If the issue persists, please follow the steps provided on the links below isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00184280
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00133631
If you are unable to resolve your concern please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues sounds and network loss, delay with motions color it is ok but should better for the pricey
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minneapolis,
We are really sorry you are having issues with your new X900H. This is definitely not the experience we wanted you to have on our premium TV. This problem can be fixed by updating the software of your TV to the latest version (6.0414). You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads.
Should you need more assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Romeo
Network problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv continuously login out of network and it as to be unplugged before it can connect back to the internet
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ladobaba,
It is unfortunate to hear you're having a network issue with your X900H. Please refer to the suggested troubleshooting steps below to isolate and fix the network connection problem.
• The Wi-Fi signal strength is weak
- Place the router close to your TV, then check if the signal strength has improved.
• Your TV is too close to the router
- It is recommended that the TV and router be at least 1 meter (3 feet) apart.
• Other devices are connected to the same network
- If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
• Restart your TV and reset your router
- To restart your TV, press and hold the POWER button on the remote control for about five seconds until Power off appears on the TV screen.
- To reset the router, check your router manual for instructions.
• Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
• Check the frequency band setting of your router (for dual-band routers)
- Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
You may also try following the steps provided on this link to perform a network diagnosis to troubleshoot the internet connection problem.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00184280
If none of this information helps, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Sony 75" Class X900H
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the picture quality on this tv and replaced it with an 82" Samsung Series 9.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sony75,
We are so sorry if the picture quality of our X900H did not meet your expectations. This is definitely not the viewing we'd like you to have. Picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony failed to impress me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with Sony HTZ9F 3.1 sound bar, the audio keeps cutting. I have exchanged the sound bar thinking it's defective but even the next one has same issues. I have switched from eArc to optical and now it's even worse. I decided to not use audio system for some days and now the audio keeps cutting from TV speakers as well. When we cast from andriod or apple only video there is no audio. I have made sure the firmware is up to date and has good internet connection. I would like to have someone from Bestbuy or Sony to troubleshoot and exchange if it's possible, not sure if this is TV's fault or speakers. I have spent around $2500 and definitely not for this experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rabada,
We are sorry you are encountering audio cut out issues with your TV. This problem can be fixed by updating the software of your TV to the latest version (6.0414). You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
For the ARC (Audio Return Channel) issue, please try following the steps provided on the link below to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00020051
If this does not help, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Romeo
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice pic sometimes hard to work with google voice doesn’t work not sure why
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Code123,
While we are glad you like the great picture quality of our X900H Full Array LED 4K Ultra HD Android TV, we are sorry if you are encountering issues with the voice assistant. Let's isolate and fix the problem by following the steps provided on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00109227
If this does not help, please email us at [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Not up to Sony picture quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good picture quality. Just might have been a bad screen.
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After being loyal to Samsung, Best Buy TV specialists were explaining to me the newest technology and advised me on Bravia - I did previously buy a Bravia 10 years ago also so after all the Samsung’s I’ve had since I bought a large house I figured I would make the switch. The picture quality does not match what I expected and the price I spent when I could have purchased a Samsung for hundreds less. At times blurry and not as clear as with the same POP of light it does in store. The volume is not solid and the controller does not pair all that well. Not the happiest as I purchased an OLED and not content. I have 4 other rooms that need TV’s and would need some serious convincing to give Sony another try. I know these will have issues after my 1 yr warranty ends : (
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HelloTVGuy,
Thank you for choosing and purchasing our Sony X900H Full Array LED 4K Ultra HD TV.
We regret to hear that this TV failed to meet your expectations based on your concern about the picture quality of this TV. The brand new unit has a one-year limited manufacturer's warranty. To enhance the picture quality, adjust the various settings related to the TV display such as color and brightness for picture quality, or screen size. The remote control issue will be resolve with the troubleshooting steps provided from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00006827
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not the best experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best experience! The first one I purchased, did not work at all...found this out after I mounted the TV....took 2 weeks to redeliver a working TV, and that was a process... Since I now have a working TV...everything is great!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bos781978,
We're so sorry to hear about your experience with your first purchased TV. We will surely take note of your feedback as we always strive to make this a better experience. Despite what happened, we really appreciate you're satisfied with the overall performance of the replacement TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Should you need more assistance or information, please feel free to email us at [email protected].
Thank you so much for choosing Sony!
- Romeo
Sony x900h not so great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when I forgot the tv but now only 2 weeks of owning it it freezes up and reboots at least once a day and auido not always working and have to switch between stereo and tv and then back to stereo to get the tv to recognize it . Unacceptable for a tv at any price but especially for what they are charging for this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
Thank you for purchasing the X900H TV. We regret to hear that the TV is rebooting at least once a day and having a sound-related issue. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. You may follow these steps to resolve the issue: If you are using an HDMI cable to connect a device to your TV, make sure it is a Certified Premium HDMI cable with a length of 6 feet or less. Set the RS232C control to Via serial port. On the remote control, press the HOME button → Select Settings → Remotes & Accessories → Via serial port. If these steps didn't resolve the issue, perform a reset on the TV. Please open this link for reference: https://www.sony.com/electronics/support/articles/00159487
If you are unable to resolve your concern, please email the below information to [email protected] or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Thank you,
Kris
Horrible TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst TV I’ve ever owned. I’ve had problems with this Sony since the day i bought it. Disconnecting from the internet, exiting channels in the middle of shows and worst of all hard re-booting itself constantly. At least once a day and some days 4 or 5 times. Sony support has been useless. Never another Sony product. I also tried to return it to Best Buy but it was too late.
No, I would not recommend this to a friendDon’t Do It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good TV but out of nowhere a line appeared down the middle of the TV after a few months of having it.
No, I would not recommend this to a friendNot up to the Sony brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV shuts down and reboots when I use a hdmi chord with a sound bar. I think you should look onto the Samsung Q90 for the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TopShop, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give you my opinion after your people correct the problems. If you want a rating now you will be disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, thank you for your feedback, and we are sorry for the inconvenience. To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
We would really like to understand the issues you are having and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Horrible Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this tv the first two weeks. But soon I started having audio issues. I’ll be watching a program on Directv and the audio will become distorted. Or the audio gets out of sync with the video. Sometimes by almost 30 seconds. Each time it’s fixed by turning off the tv. I’m going to try to return it and get a Samsung. This is my first Sony and I’m very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for bringing this to our attention and we are so sorry if you're having an audio issue with your newly purchased TV. This is definitely not the experience we wanted you to have in our product. Does this problem happen on different sources and built-in applications? The problem that you have encountered can be fixed by updating the firmware of the TV. If you still have the unit, please make sure of the firmware. The software includes key features, applications, bug fixes, and feature improvements.
If this does not help, please send us an email at [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Maybe Faulty TV?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe we got a bad tv, but the resolution, picture quality, picture clarity and colors were terrible. I had a $600 hisense 75"TV that was 1000 better than this Sony TV. This TV was $2100 when I got it. Totally not worth the price. I ended up getting an LG OLED. Much much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gabbs,
We are so sorry if the picture quality of our X900H did not meet your expectations and that it needs to be returned. This is definitely not the viewing we'd like you to have. Picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.
To get the most out of our X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
We will surely take note of your feedback as it will help us improve our products.
If there’s anything we can do to help, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We appreciate you and we are hoping you will consider Sony again in your future purchase!
Sincerely,
Romeo
Disaster purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but one HDMI port doesn’t work at all and we can’t get any sound. Called about someone picking it up and exchanging it for a new one. It supposedly was set up for Dec 12th between 1200 and 8:00 pm. No one ever called or showed up. So now we have a tv with no sound until we can get this very large paperweight picked up. Worst purchase ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scubagal, We apologize for any inconvenience that you experienced. While we're glad to hear you like the amazing picture quality, we regret to know that you're having a no sound issue on your TV. To better isolate this issue, please check if you hear sound from other inputs/sources (Blu-ray Disc player, set-top box, built-in streaming apps, etc.). For now, please make sure to install the latest firmware update on your TV.
If you still have the unit and need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
And may we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Less than 1 year and the picture has crapped out
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this TV. Purchased it less than a year ago and now the display is completely messed up and color turned yellowish. Sony used to be the gold standard - now it is not even in the same league as LG. The LG CX series is worth the money - don't buy this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Macklemore,
Thank you for your review.
We are really sorry you are encountering a picture issue with your X900H. This is usually not the case and definitely not the viewing we'd like you to have. Picture quality may also depend on the signal and content. We are not sure what device you are using on our X900H. However, you may try configuring various settings related to the TV display such as color and brightness for picture quality:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality
You may also try playing different sources as we as different streaming applications to isolate the problem.
To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.1288 - Released 10/05/2021). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads
Your X900H comes with a 1-year limited manufacturer's warranty. We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo