Customer Ratings & Reviews
- Model:
- XBR75X800H
- SKU:
- 6401049
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, color, and large screen of the 75" Class XBR X800H Series LED 4K UHD Smart Android TV. They appreciate the excellent picture and sound quality, user-friendly menu and navigation system, and affordability of the TV. However, customers are negative about its reliability, dead pixels, lagginess, Bluetooth connectivity, and weight. Some users have experienced issues with the TV breaking down after a few years of use, dead pixels on the screen, lagging performance, inability to connect to Bluetooth devices, and its heavy weight.
This summary was generated by AI based on customer reviews.
Sony X800H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to find a salesman to actually purchase the TV in this particular day. However the Sony X800H TV was an excellent choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, Thank you for sharing such an excellent shopping experience. You made the right choice with this TV! We are glad that you are satisfied with your purchase. Good to know you like the sound quality and it works well with your soundbar. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. We value your input and appreciate the feedback. Thank you for choosing Sony! -Jess
TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv feels flimsy and not strongly made. Screen glitches and cant keep up with fast moving images and is very rarely 4k clear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We’re sorry to hear you are experiencing some freezing issues. This is definitely not the experience we wanted you to have in our product. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Please allow us to help you and turn this into a better experience. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on.
There are a couple things to try to fix the issue.
If you are watching from an external output like a cable box or your blu-ray please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications.
The following are required to watch high resolution HDR pictures such as 4K (50p/60p)*.
- Connect the 4K (50p/60p)* playable device.
- Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
- Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [BRAVIA Settings] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set.
- Check whether the connected device has the latest settings or firmware.
For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service. In general, speeds that resemble the following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
Please refer to this link for more information on how to experience high quality picture with your 4K BRAVIA: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00245141
We also recommend updating the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
We’ve also taken note of your feedback on the product design and build. We take this matter very seriously into consideration of our products.
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
What the heck with Sony and Best Buy quality?!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on Oct 28 2020 and it is amazing in everything, but not until on Nov 1 2020, I discovered my tv have 2 dead pixels which is unacceptable for the price of this tv that I paid for so I requested to get an exchange, and the exchange unit is more terrible than the original unit! This exchange unit has 7 to 10 dead pixels on 3 areas around the center of the screen. I called Best Buy and asked them is the exchange they send to me is it brand new, and they said it is brand new. No way in heck, a brand new expensive tv has 7 to 10 dead pixels in 3 areas on the center of the screen. So I requested another exchange unit, and it will arrive Wednesday Nov 18 2020. I pray and hope that this exchange unit will arrive in perfect condition. I don't know what Sony and Best Buy quality control and such, but this is ridiculous that I have to go through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for choosing and purchasing our Sony X800H LED 4K UHD Smart Android TV
We're glad that you appreciate the TV and we are sorry to hear you are experiencing some dead pixels on the TV screen. In the meantime, please refer to the link below and check the information about the dead pixels:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00026287
We’ve also taken note of your feedback on quality control. We take this matter very seriously into consideration of our products.
Should you need further assistance with your replacement TV, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thanks again for shopping Sony.
Sincerely,
Carl
Not as clear and crisp as a Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh, not bad, but I wouldn’t recommend it. Will be going back to Samsung
No, I would not recommend this to a friendSony TV connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Sony wireless stereo Headphone system I cant get it connected to the TV no audio out for headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappycustomer, Thank you for taking the time to review the X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. Unfortunately, the TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store. We value your input and appreciate your feedback. Thank you for choosing Sony! -Jess
- Cons mentioned:Reliability
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this TV for 3 months and I've constantly have to reset and or unplug it to get it to work. I'd return it except I've had it too long. Hopefully Sony can send me a replacement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Topher1202,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about this issue. Have you tried updating the software of your TV to isolate this issue? The latest release was 06-09-2020 and the version of the software is v6.4770. If the TV is updated and still having an issue, please allow us to help you to diagnose the issue.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
I'm taking it back.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much light leakage around the edges and a lot of blooming. Plus, well, my wife didn't like it.
No, I would not recommend this to a friendExcellent TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, but the screen has an error. I am going to applied my warranty
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
We regret to hear that you're having an issue with this TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. The Brand New TV comes with a one-year manufacturer's limited warranty. To isolate this issue, please check the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Disappointing for a Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much glare on the TV. HDMI Inputs didn't work properly. Picture kept flickering.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXBRX800,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We're sorry to hear you are experiencing some picture issues with your TV. Sony takes into consideration all feedback to improve the performance and quality of our products. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. We’d love to help you troubleshoot your problem. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. Also check that your TV is running the latest firmware. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
Check if the issue occurs when on the TV's home screen.
- Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
- If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen flickers while on a different input.
- If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
For HDMI inputs issue, press the INPUT button to display the list of inputs, then select the desired input.
- If you cannot select a connected device in the Home Menu, check the cable connection between the device and TV.
- Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] — the HDMI input you want to set.
For more information, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00030375
Also, you may want to try and place the TV away from the windows to avoid reflectiveness.
We want to make sure you’re taken care of. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Okay for the price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android OS stuck and is hard to loading picture okay
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jcrafag,
We're sorry to hear about this issue. We apologize for the inconvenience. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. You can isolate this issue by following the links below:
The TV Freezes When Watching a TV Program: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00167132.
The TV freezes or displays a blank screen when streaming video on Android TV or Google TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00141896.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor build sound and picture not great only good if u buy a 900h or 950h
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos,
Thank you for sharing your experience using your X800H LED 4K Ultra HD Smart TV. We are sorry to hear if our product did not meet your expectations particularly with picture and sound quality of your X800H. We value your input and appreciate the feedback. We want to make sure that you’re taken care of and go through some troubleshooting with you.
Picture and sound quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Android TV, for more information on how you can enhance your viewing experience check the Adjust Picture Settings on your Android TV.
The picture quality may improve if you change it in [Picture] under [Settings]. For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00190409
For adjusting the sound quality, you can also configure various settings related to the TV’s sound such as sound quality and sound mode.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html
Should you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image it not as clear as I thought it was going to be.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roy2004,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We're sorry to hear about the issue of your TV. This is definitely not the experience we wanted you to have in our product. We would like to know more about the issue that you are having with the TV. Please allow us to help you and turn this into a better experience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Android TV, for more information on how you can enhance your viewing experience check the Adjust Picture Settings on your Android TV.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=adjusting+picture
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Sad xMas Yr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good TV. Unfortunately, I only enjoyed it less than two weeks. Then due to tipping down from the Stand. It has been damaged. The point- seated Sony Stand design could not provide the good steady. I prefer to have the area-seated design stands instead of.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PianoH, We regret to hear about what happened. This is usually not the case for our TVs nor the experience we want you to have. For service and repair options, please reach out to one of our authorized servicers. REF: https://us.esupport.sony.com/support/s/service?language=en_US -Sam
WORST TV EVER !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So if I could give this product no stars I would. I’m forced to give it a 1 star but it’s truly a 0 star. Run from anyone trying to sell this TV to you. Sony has gone way down hill when it comes to TVs. This TV has the worst juddering, lag and the poorest quality look and feel you could ever see. I have a 13 year old sharp Aquos that blows this TV out of the water..!!! To make this short you will be very disappointed if you purchase this TV. Unless your switching from an old Tube TV to this, then maybe you might enjoy the picture. Trust me there are way better TV’s out there for a whole lot less what Sony’s asking for there crap TV’s. What a shame what Sony has resorted to for there TV line.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Thank you for the feedback on your experience with your Sony X800H Ultra HD Smart TV.
Thank you for sharing your honest review. We regret to hear you are having display issues with your unit. We value your input and appreciate the feedback. We would like to discuss this further to assist you.
On some screens, sports and fast action scenes go by in a blur or motion lag. Our Motionflow XR refresh rate technology keeps movement smooth and clear, allowing fast moving action sequences in sports and movies to be seen with lifelike clarity which results in less motion blur and afterimage, more flowing motion. In addition, picture quality depends on the signal and content. You can configure various settings related to the TV display such as motionflow and cinemotion settings for picture quality to smooth out any content. You can also select the appropriate picture mode for your Android TV according to the content you are watching such as movies or sports to enhance your viewing experience. For more information, check the Adjust the picture settings on your Android TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00190409
Also, we’ve recently released a firmware update to address some of these issues. Please make sure that your TV is running the latest firmware. The software update improves the performance of the TV and includes key features, applications, bug fixes. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
Sony commitment to customer satisfaction is our top priority. We want to make sure you’re taken care of.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Do not Buy!!! Sony!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even Poor. Terrible defective TV try to take it back to the store and they send me to Sony, Sony asked me to take it back to a Sony store to see what was the problem, but the close it store for me it's in LA. Don't have time to drive 10 hours with 2 jobs.. I don't have days off. I just want another TV. No more Sony nor Best Buy for me. Now I have to pay a 1,000 dollar TV that it doesn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sara,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We value your opinion and we would like to apologize if the unit did not meet your expectations. This is definitely not the experience we wanted you to have in our product. We're sorry to hear that you are considering to return your Sony unit. We're uncertain of the issue that you faced with the TV, and would like to know more about the situation that caused you to try to return the TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Sony 75 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 75 inch Sony randomly freezes while playing live YouTubeTV... however all my other TVs in my home are functioning fine while watching YouTubeTV... I’m disappointed with this issue . Unfortunately I don’t have a proper vehicle to return yo store for full refund...
No, I would not recommend this to a friendDO NOT BUY THIS TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv because it was a good deal. Got home and mounted it on the wall, turned it on and there was horrible light bleeding in every corner. I tried to see if it would go away but it did not and the picture quality was terrible. I returned it before I was stuck with it two weeks after I bought it. The functionality of the tv was okay except one day I could not get it to open any apps and had to unplug it to get it to work again. Returned and bought a LG CX series.
No, I would not recommend this to a friendConstant crashes no support help!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 75" TV in May of 2020. It was during a pandemic so I tried not to be bothered by the TV resetting itself during viewing from time to time. Some days it would not crash other days it would crash multiple times. I have been trying to get this resolved with SONY the only fix was to clear the cache that was a guaranteed fix (not true), factory reset it was the next magic fix (still not true) and NOW I am told to wait for a firmware update to fix it. I am so disappointed in not only the TV but in the run around SONY is giving me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
We regret to hear that you're having issues with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. Was the software or firmware updated(v6.5042)? If the software of the TV is not the v6.5042 version, please follow the instructions on how to update the software of the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads/00017155
Also, you can follow the troubleshooting steps from the link below to isolate the issue on this TV.
The TV Freezes When Watching a TV Program:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00141896
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Horrible audio problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is legit trash absolute garbage havent had it a little over a year and have had nothing but problems with the audio constantly cutting in and out. I bought 4 different sound bars now and audio goes in and out no matter what app is bing used i wish i could return it honestly but im stuck with this garbage its no wonder sony only have it a 1 year warranty. I definitely will be getting rid of it and never ever buying a sony tv again. Waste of my hard earned money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review.
We sincerely regret to hear you are encountering audio issues with your X800H when using an audio system. This is definitely not the experience we wanted you to have on our premium TV.
We are not sure what brand/model of soundbar you have and how it is connected to the TV. However, you may try following the troubleshooting steps on the links below and see if it resolves the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00250275
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00020051
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00027069
If you haven't yet, to get the most out of your X800H, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Don’t trust Sony anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was amazing for the year it worked. It blew and neither Sony or Best Buy would help me after I spent $2,500 on the setups.
No, I would not recommend this to a friend