Customer Ratings & Reviews
- Model:
- XBR75X800H
- SKU:
- 6401049
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, color, and large screen of the 75" Class XBR X800H Series LED 4K UHD Smart Android TV. They appreciate the excellent picture and sound quality, user-friendly menu and navigation system, and affordability of the TV. However, customers are negative about its reliability, dead pixels, lagginess, Bluetooth connectivity, and weight. Some users have experienced issues with the TV breaking down after a few years of use, dead pixels on the screen, lagging performance, inability to connect to Bluetooth devices, and its heavy weight.
This summary was generated by AI based on customer reviews.
Sony has disappointed me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a nightmare from the moment it entered my home. Every aspect of setup is complicated and I have had to do a reset to default 3 times already.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drsparky,
Thank you for sharing your experience on using our X800H LED 4K Ultra HD Smart Android TV. We value your input and appreciate the feedback. We would like to know more about the situation that you faced with the TV and turn this into a better experience. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
White spots on screen Sony 75" Class XBR X800H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased two weeks ago and there are white spots all around the edges on the screen. The picture is not sharp at all. The 11 year old Sharp TV i had and replaced with this one had a way better picture. Don't get it it looked great on the showroom floor. Not even close. I need to contact BestBuy and see why this is happening. So disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about the issue of this TV. This TV comes with the 1-year manufacturer's warranty. You can contact the retailer and diagnose this issue. You can also check the link below for more details.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00030311
In any case, they cannot assist you, please follow the steps below for ways to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Slow Apps on TV After Update
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a month ago Sony did an update on the TV. After the update, the TV is now running super slow when we turn it on. It takes a couple minutes to load the apps and be able to move around in-between the tabs. We have to do a hard restart every day now through the settings in order to get it running a little faster. This is not an Internet issue as we hard-wired the TV in to the router. I would not recommend buying this TV unless you want to have a slow TV after a few months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SDavis,
We regret to hear you're experiencing unexpected issues on your TV after the update. We will consider this as a feedback and we will surely take note of this to improve our products. You may refer to the troubleshooting steps below to help resolve the issue:
- Make sure there are no pending app updates.
- Reset the router and/or cable modem and then try again.
Unplug the power cord for your modem and/or router for about one minute.
Plug the power cord back in and wait until the flashing lights indicate that the modem and/or router has completely restarted.
- Check the Date & Time settings.
The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
If the time is incorrect, press the HOME button, then select [Settings] — enable [Automatic date & time] in [Device Preferences] — [Date & time].
- If still unresolved, perform a factory data reset. A factory reset reset fixes any bugs or issues that may occur. For more information, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00159487
If you're unable to resolve the issue, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for letting us help assist you.
Sincerely,
Jess
- Cons mentioned:Reliability
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not haveing any good luck yet with this TV it has trun off twice already since I brought the tv,not sure what's going on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aamir18,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We're sorry to hear that your TV turns off by itself. This is definitely not the experience we wanted you to have in our product. We’d love to help you troubleshoot your problem. Please check the steps on the Troubleshooting Guide below to troubleshoot the issue and observe if the issue is fixed.
Because each of these steps represents a possible solution to this issue, verify that the TV is no longer shutting off automatically after completing each step.
1. Ensure that the power cord of the TV is connected directly to a wall outlet.
2. Ensure that the Sleep Timer setting that is located in the Home or Setup menu of the TV is set to Off.
3. Ensure that the Idle TV Standby setting, located in the Home or Setup menu of the TV, is set to Off.
4. The screen may have been turned off due to [Screen saver] settings.
Please refer to this link for more troubleshooting steps: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00032613
We also recommend updating the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
We want to make sure you get taken care of.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
No sound on apps!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The apps like vudu and disney plus don’t have sound and they are glitchy. The picture is just ok. The TV is very complicated to use! Will return to store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tadlee, We regret to hear you're having audio issues when streaming Disney+ and Vudu apps with your TV. For audio issues, please make sure that the firmware of the TV is up to date. REF:
https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-75x800h/downloads/00017078
If you still have the unit and need assistance, please reach to us.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Poor Sony 75 inch TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LED lights are a complete distraction as it bleeds into every corner of the TV. I am not pleased what’s so ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dodgersfan, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to fix the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00070383
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Worse TV ever! Do not buy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV ever! Sony cust support is a joke and even though I purchased the geek squad protection, Best Buy says until the TV is a year old I have to deal directly with SONY! They have already sent someone to take it apart and replace parts, still not working properly!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Goose, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. This is the experience we don't want our customers to have. We would like to review your file to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Good TV IF you are mounting it on a wall.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feet/stand that come with the tv are very inadequate to support the tv. I checked and recheck to make sure I had them properly seated in the bottom of the tv, they only insert about 3 inches into the bottom of the tv. Which enables the the top to sway about 2-3 inches back and forth. It felt like it wouldn’t take much to topple the more than 100lbs tv over. Returned for another brand.
No, I would not recommend this to a friendSony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apps do not produce sound when using the native tv smart apps. Picture quality is not as expected given the upsell to this tv over others in store. Also purchased Sony 3.1 soundbar with TV as the salesman said Sony products perform better with native encoding but have yet to receive sound bar in mail as they didn’t have it in stock after 3 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Board,
We're sorry to hear about what happened and we apologize for the inconvenience that this may have caused. You can isolate the sound issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/S1F0526
To improve the best viewing experience of this TV, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
Also, we recommend that you always update the TV to the latest software version.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads/00017078
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Reliability
Endless Software crash and rebooting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months after receiving. Rebooting erratically.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nerfman, Thank you for the feedback on your experience with your X800H LED 4K Smart TV. We appreciate your review on the TV. We regret to know that you're not having the best experience with this TV. We value your input and appreciate the feedback. We would like to know more about the situation that you faced with the TV. Please allow us to help you and turn this into a better experience. In the meantime, perform a power reset by unplugging the power cord. - Turn off the TV. - Unplug the power cord for two minutes, and then plug it back in. - Turn on the TV. - Verify if it resolves the issue. If you are still having the same issue, you may find this link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00200862 We also recommend updating the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur. For instructions, please check the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads In any case that you need our assistance, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks for letting us help assist you. Sincerely, Jess
white hot spots
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV set up and all the features, the remote is also nice. But there are white hot spots when the TV is on a dark background, and it looks terrible. It was this way from the day I tuned it on and seems to be getting worse. I think its prob a manufacturer defect. I'm going to see how I can return it and get something that is higher quality.
No, I would not recommend this to a friendSony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great for first 4 months until it went black out of no where
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Corre,
We're sorry to hear about the issue with the TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. What are the devices connected to the TV? What is the current source? Does the indicator light blink or flash? In this case, you can isolate and resolve this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00153674
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony 75 tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad picture quality and clunky app colpare to webOs on lg
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robhasan,
We regret to hear that you're having issues with this TV. We apologize for the inconvenience. In this case, follow the troubleshooting steps from this link to isolate this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Do not buy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing but issues with this tv and now the sound has gone out. I bought it in July 2020 and already need someone to come out and take a look at it. The picture is not as vibrant as expected and again, now I don’t even have sound. I would not buy this tv again not would I recommend it to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AtlMami,
Thank you for the feedback on your experience with your Sony X800H Ultra HD Smart TV.
We’re sorry to hear your you are experiencing audio issues with your Sony Bravia TV. Please allow us to help you and turn this into a better experience. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. You can isolate this issue by following the troubleshooting steps below.
1. If the issue persists after the TV has restarted, perform a power reset and disconnect peripherals from the TV.
In additional to restarting your TV, please make sure it was done by power cycling the TV by unplugging it for 60 seconds and re-plugging it back in.
2. If you are using the TV built-in speaker, make sure the sound output is set to TV speakers and not Audio system
- Press the (Quick Settings) or ACTION MENU button, then select [Speakers] — [TV speakers].
- Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers].
3. If headphones or Bluetooth audio devices are connected, sound is not output from the TV speakers or audio system connected via eARC/ARC. Remove the headphones or disconnect the Bluetooth audio device. Also, check the volume control.
4. If a specific audio system is connected with an HDMI cable, please follow the steps provided on the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00028375
If still unresolved, please make sure that your TV is running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads
Picture quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting which suits you best. For more information on how you can enhance your viewing experience check the Adjust Picture Settings on your Android TV.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=adjust+picture
If you are still having the same issue, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Lip Sync Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lip sync issue - it's driving me nuts. Sony Support updated the TV to the latest firmware but the problem is still there. However, they are aware of the issue. If I use the Amazon Fire TV Stick I don't have this problem. So, I will make arrangements to return the TV and hopefully find something that will work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We are sorry to hear about what happened and we would like to apologize if the unit did not meet your expectations. This is definitely not the experience we wanted you to have in our product. It's unfortunate to hear that you are considering to return your Sony unit. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Please allow us to help you and turn this into a better experience.
We regret that updating the TV to the latest firmware failed to fix the issue. In this case, if a specific audio system is connected with an HDMI cable, you can adjust the output timing of the picture and sound. Please follow the steps provided on the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00026069
If the above steps failed to resolve the lip sync issue, you can also try doing a reset to factory settings.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00159487?model=XBR-75X800H&category=televisions-projectors-lcd-tvs-android-
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Poor Quality need to improve to full array
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No a.good Quality don't like black light need to be full array
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestofsonyfamily, We're sorry to hear if the picture quality of the X800H did not meet your expectations. To make sure you're getting the optimal viewing experience with your TV, we recommend changing the picture and sound quality to your preferences. You may refer to the link below for more information: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09.html
Hope this helps.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. -Sam
HUGE disappontment!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on 10/20- went out on 11/15, no picture or sound. Repair scheduled for 11/24. Not right. VERY disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tricia,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened to this TV. The brand-new TV comes with a one-year manufacturer's limited warranty.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
If I could give it a zero I would
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it May 10th, 2020, after 3 months TV is not working anymore. They said tv had roaches on the back that broke the main board whatever. Anyways, if you value your money, DO NOT BUY this TV or any soneh products!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened to this TV. We value your feedback and we love to help you regarding this issue. Please follow the instructions below so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Amazon Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Email Question.”
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thanks again for shopping Sony.
Sincerely,
Jay
Horrible Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this tv so much. Lags on just about everything. Connection to wifi is horrible and always cuts off even when wifi works fine on my other devices. Really regret switching from LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jrod1164,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with the TV. This is definitely not the experience we want you to have with us. We'd like to help and turn this experience around.
Please follow the steps on this link on how to troubleshoot network connection issues on the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00151038
We'd like to know more about the lag issues on the TV. Are you encountering these issues while streaming TV apps or from an external device? Could you provide additional information for us to better assist you? We'd also like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Sony Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was very disappointing once I turn it on to be a Sony. I thought because I had a X800H series this would be as good as the one I had. Picture quality was very poor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donwelove, We are sorry to hear about the poor picture quality issue you are having. Picture quality depends on the original video provided by the video content provider or the devices that is connected to the TV. But if you feel there is something off with the picture, there's an easy way to verify if something is wrong.Please perform the picture test by following the steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00173823
Also, to make sure you're getting the optimal viewing experience with your TV, please try changing the picture and sound quality to your preferences. You may refer to the link below for more information:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09.html
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam