Customer Ratings & Reviews
- Model:
- XR77A80J
- SKU:
- 6455215
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and immersive sound that creates a theater-like experience at home. They also find the setup process easy and are pleased with the TV's size options. However, some customers express concerns about its high price, occasional remote control issues, and rare instances of dead pixels or the TV stopping working prematurely.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV. The picture is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolmcg, Choosing these headphones will definitely be worth it! We're extremely pleased to hear you love your new Bravia OLED TV and you are very impressed with its stunning picture quality. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Picture quality
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome picture also love the quaity of the sound it puts out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wiggles1972, That's nice! We're really glad you're happy and satisfied with superb picture and sound quality, and overall performance of your new A80J OLED 4K Ultra HD Smart Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess
My Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and size is great. The Geek squad was great especially one of your techs named Dustin.He was very efficient and walked me thru everything.They had my tv put up in a short time and we’re very curtious.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 7000, we're glad you like the picture quality and the size of our newest product. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing SONY. ~Earl
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my TV! It’s been the best investment I’ve made in a TV. Smart TV and completely updated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our 77” A80J BRAVIA OLED TV. We are delighted to hear that you like the amazing features and top-notch pictrue quality. We're also thrilled to know it's the best investment you've made in a TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
My New Sony 77”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look great on my wall. Football is great to watch on it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newfridg, Thank you for taking the time to write such a wonderful review of your new BRAVIA XR A80J OLED 4K TV! It's really nice to hear you appreciate the overall picture quality and you're having an enjoyable watching experience with this TV, especially on sports, and more. We always strive to deliver the best picture and sound quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess
BEST TV EVER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this new addition to my studio! Customer service and installation was quick and easy. Thank you AJ, Nick, Gordon (and the original sales rep … can’t recall his name)!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReggieC, That's great! We're glad to hear that you are happy with your purchase! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony. Jay
Lines in screen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was buying the best in quality and the newest technology. Only lasted two years. I’ve never had issues with Sony products in the past so didn’t buy extended warranty. A line developed down close to the center of the screen. Had geek squad come out as part of my total protection plan I have. Came out and said the screen has to be replaced but there are no screens to replace it with. The Sony warranty is out of date. So sad because I really loved it but it is unwatchable because now there are two lines now. Be careful.
No, I would not recommend this to a friendWow what a Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Television. There's no bad seat in the room or even the next room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genomacbest, We're very grateful for this positive feedback! With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Jay
Best Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome for all aspects of entertainment. Gaming was very fluid and wothout lag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carrazco, Great! We're glad that you are enjoying your new TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Erin
77” Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this purchase it is definitely top of the line television set
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pasha, That's perfect! Choosing this TV will definitely be worth it. We are happy that you give the product a perfect rating! It's good to hear you like the excellent picture and sound quality of this TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for sharing your feedback! -Jess
Sony Android: The life span is too short
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 1.5 years ago and have been paying for it since it is 24months. The screen is gone, and the led light blinks five times, which means it needs repairing. This is a common issue for Sony android TVs. I asked about the service, and they asked me to pay more. I would not recommend Sony android TV at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AMHD,
We regret to hear that you are having an issue with your Sony BRAVIA TV. If the issue is still unresolved after performing troubleshooting steps (such as the steps from this link: https://www.sony.com/electronics/support/articles/00153674), the TV may require repair: https://us.esupport.sony.com/support/s/service?language=en_US. Brand new BRAVIA TVs come with 1-year manufacturer's warranty. Unfortunately, the service for out-of-warranty units won't be free-of-charge.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance or you have other concerns, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Sony OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Sony TV from Best Buy. Everything from the purchase to installation have been exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDVC, Great! Thank you for sharing such an excellent shopping experience. We're so happy the installation went well and everything was handled professionally. It's wonderful to know you love you new TV and you're enjoying all the superb features. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for the fantastic review and for choosing Sony! -Jess
Stay Honest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Living up to the hype. I looked for reasons to knock this tv but Sony’s done a good job this time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyFanatic, Amazing! We really love to hear you like your new A80J and you're enjoying everything about this exceptional TV, especially the stunning picture quality. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and offering a fantastic rating on the product! -Jess
Fantastic TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture!!! I am really pleased with my new TV so glad that I purchased this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missjr, Thank you so much for giving the product a perfect rating! It's really amazing to hear you are pleased with the overall performance and stunning picture quality of your A80J Sony OLED TV! You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for commending Sony! -Jess
TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of this TV and also its dimensions are very good for our house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benita5279, We're glad that you love the quality and dimension of the BRAVIA XR A80J TV. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! Jay
77”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the i max feature and now I have to rewatch every movie again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DadsTV, Thanks for leaving us such a great review on the Sony A80J TV! We're extremely happy to hear you love the superb features of your new A80J TV and you are having an enjoyable IMAX Enhanced experience, at your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing our 77" A80J and for choosing Sony! -Jess
Best Tv ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought I’d have such an amazing Tv experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigNic, Awesome! We're glad you're enjoying your new Sony A80J. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
NewBrabia best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amaizing experince ,really enjoy the newtechnology
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brabia, Wow! We're very grateful for this positive feedback! Thank you for this superb review of your new BRAVIA XR A80J OLED 4K TV. It's really amazing to hear you are enjoying the great features and excellent picture quality this TV offers. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Picture quality
You’ve been warned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted about one year. A nearly $4,000 set. Don’t waste your money. It looks great… until it doesn’t. For me, this meant a bright white vertical line of resolution, dead center of the screen. And NOBODY at Sony willing to give a crap to help. I will never recommend another of their products, nor be purchasing one. Looking forward to the Best Buy crew taking a look in a few weeks or so. And hoping that when they do, there is a fix. To hell with Sony & never again, Tom Morrison
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasM,
We regret to hear you are having display issues with your TV. We want to make sure that you're taken care of and go through some troubleshooting with you to make sure your TV is great. If you haven't yet, please try following the steps below to isolate the issue.
1. Check if the issue occurs when on the TV's Home screen.
2. Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
3. If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen has picture issues while on a different input.
4. If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
5. Restart the TV and check if the issue is resolved.
Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Additional troubleshooting steps can be be found on this article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00032635
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If the recommended steps do not help to resolve the symptom, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Multiple problems with tv and no help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after receiving this tv and having Geek Squad install, the tv turns itself off and won't turn back on. I thought I was safe because I paid extra for the Best Buy Totaltech membership but I had to make many attempts of contacting Best Buy before they would come out to replace it. After they finally replaced it with the exact same model, just over 2 months later, I now have a black line that runs vertical through the tv all the time. Now Best Buy Totaltech says they won't help and I had to contact Sony for warranty support. I've been waiting over 4 weeks now and the SECOND tv replacement from Sony still has not arrived. I've made over 40 calls to both Best Buy and Sony and have not received any help. Wasted over $3,300 and lots of time on the phone... extremely frustrated! Don't waste your money on this product or service!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frustrated,
We regret to hear that you had a display issue with the second Bravia TV that you received. This is usually not the case with our premium TVs and definitely not the buying experience that we want our customer to have. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.
We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess